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Stay clear of this place. Bought a car from them thier customer service is shocking.Car had been serviced apparently, i drove less than ten mile and the oil low warning light came on i had to put a full litre of oil in it. They had took all the wheels of to have them resprayed. After a couple of week I noticed a wobble on the steering wheel so took it to get the wheels balanced and was told by the garage that all the wheel nuts had been left loose and one had came out completely. Phoned them to complain and was told they would look into it and call me back guess what I'm still waiting. I would not use this place if it was the last place on earth selling cars.
Would never ever buy a car from here again, was firstly tried to be sold a car that still had finance on it so had to wait nearly a week for that to be sorted and when the car was purchased was told three car batteries would be posted as not one car key worked, spending £16500 on a car you expect this to be sorted rang and was told would have to pay for them!!!! Never ever would recommend Henson motor group!!
DO NOT BUY FROM THIS GARAGE THEY SELL DODGY CARS THEY NEED REPORTING AND SHUT DOWN RAMIZ AND DAVE ARE A WAIST OF SPACE BOUGHT 2 CARS FROM THEM BOTH DODGY AND COST A FOTUNE TO REPAIR MY NEGBOUR BOUHHT ONE TO FROM THEM PROBLEMS FROM START TO FINISH. DO NOT BUY BEWARE.
I bought a lot of cars in the past from main dealer, but I have to say I was more impressed with the way I was treated, very professional and pleasant. I mainly dealt with Ramiz, he done a fantastic job from start to finish. I would highly recommend anyone looking for a car to try Henson motor group.👍👍👍👍👍
If there were 0 stars that’s what I would give Hensons. Had my car 8 weeks when it broke down on a Sunday. Got towed to a trusted RAC garage. Spoke to Hensons the very next day and asked what I should do. Got told to ring their mechanic and see what he says. Spoke to the mechanic who advised to leave the car at the garage it was at. After several phone calls with Hensons i was advised it would be sorted and not too worry that my warranty stated they would only pay 500 pound. 2 weeks later and my car was still in the garage with a long list of issues it needed a new hydrolics pipe, clutch slave cylinder, master cylinder, pedal, clutch, release fork and flywheel. Now Hensons have said that they never agreed for the car to stay at this garage and they would repair it at there’s for free Knowing full well the car was in bits and could not be moved. It’s cost me £1,600 and there are now further issues with the car Absolutely disgusted at there behaviour avoid at all costs!
Just purchased a used car from Henson motor Group . Ramiz was a professional and looked after us from start to leaving the forecourt. All social distancing ,hand sanitizers in place . Car was immaculate and all safety seat cover and steering wheel covers in place . Would highly recommend the company.
This review is based on a car sale that happened before the lock down then continued throughout Just be careful when doing deals with this garage as all is not what it seems. I bought a Astra gtc on the test drive it was noticed that there was a squeak coming from the engine also the car was advertised coming with 2 keys and lastly a Bluetooth kit would be supplied and fitted I shook hands on this and collected the car. I was told that all the work had been carried out and the Bluetooth kit would be fitted at a later date, when I got the car home the squeak was still there i rang the salesman and was told it would get sorted a week later the lockdown happened and I appreciate nothing could be done. When the lockdown eased the squeak was getting worse contacted the garage again where they booked the car in for repair turned out it was the water pump that was broken and a oil leak on the engine the work was carried out under warranty. A couple of weeks later I was told my Bluetooth kit was in the garage ready to be collected I mentioned I would wait for it to be fitted I was then told fitting wasn’t part of the deal. I did ask why I would ask them to just supply a kit without fitting where I was informed all about profit margins on the car how much commission the sales make and invited for a cup of tea and a chat when this is all over. So as it stands I have a Bluetooth kit and still waiting for a second key but until the salesman returns to work I can’t get one supplied as he has to pay for it out of his own pocket ?. The lesson I have learned is never strike a deal with this garage as they really struggle to keep their end of it up maybe look elsewhere before using their garage as I believe far better service could be had.
Told my car was worth what I owed £1050 they sold it for nearly 3 times as much they ripped me off never again
I have just bought a 2016 Infiniti Q50 from Henson Motor Group and the experience from start to finish was very professional yet friendly and personal. Gareth even makes a decent cup of tea. There was no pressure at any stage and they gave me a good part ex price for my ageing Mercedes. After collecting my car I discovered one of the intelligent key fob batteries was discharged but Gareth told me to simply return to the dealership and it would be replaced. Also, the MOT highlighted a couple of advisory issues but Henson made everything good before I collected the car. That cannot be said for many places. I would happily recommend Gareth, and by association, Henson Motor Group if my first experience is their normal modus operandi.
Thank you to Gareth at Henson Motor Group who was gave us excellent service all the way through buying our new car made us feel very welcome . Thank you Susan and Martin Johnstone . Scarborough .
Henson Motor Group is based in the Benton area of Newcastle and is used car dealer that stocks both new and used cars at their dealership. As well as offering finance and buying cars for cash on site, Henson Motor Group also sell popular choices in the car market such as Mercedes-Benz, Jaguar XF and Volkswagen Tiguan.
Manufacturers: Sells a variety of makes and models
Henson Motor Group
Newcastle upon Tyne
Tyne and Wear
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