70 reviews from our car dealer reviews community
Leave a review for Henson Motor Group
Leave a review

70 reviews from our car dealer reviews community

Leave a review for Henson Motor Group
Leave a review
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"Experienced and honest"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I chose Henson based on previous reviews. I had found similar cars I was interested in but reviews terrified me! The process was so simple, I expressed interested in a car via the website and Steve arranged a test drive time to suit me. On arrival I was happy with the car but asked to have a look at others of a similar price and same fuel. Steve was more than happy to show me around and pointed out my new car! He got it out and we took it for a test drive. The purchasing process was so simple and I collected my new car at a time to suit me. Ive had a few follow up calls from Steve to ensure everything is fine and I would recommend this dealership to friends and family

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"Great experience at Henson"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I first walked into the showroom I was initially dealt with by a young man named Tom. Tom took me through the admin side and explained the process to me and took me outside to the vehicle. Tom and I took the vehicle for the test drive and then on returning to the showroom, took me through all of the administration side of purchasing the vehicle and took me through the extras the company offer. This included warranties, breakdown covers, mats, boot liners and cleaning kits. On collection day for picking up the vehicle, I had arranged a time and I would also be meeting with callum. Callam was very friendly, professional and knowledgeable. Once Callum had took me through the remaining paperwork, taxing the vehicle and handing everything else over, we had a pleasant chat during the vehicle handover outside. Before I left, Callum reminded me to get in touch if I have any other questions or issues with the vehicle. All in all, I had a very pleasant buying experience, including part exing my old car. I will happily go back to Hensons when I'm ready for my next car as. They have a great selection, great deals and offers and can cater for any optional extras you might want. Id recommend this place for a car, they've been around for a long time and have built up a good reputation and it shows when dealing with them.

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"Changing up to a tesla "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just had to say what a amazing experience I had for a change buying a different car I normally have stress and headaches when I use too love getting a different car . But what a difference at Hensons they treat you like a person not a money pit what a breath of fresh air Steven huntbach looked after us and made us feel like we were being listened too .very knowledgeable and helpful it made it hole process enjoyable again thanks to everyone involved whata great company 👍

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw our now car on line, rang up spoke to Jack who was very helpful,organised a viewing and from then on everything was explained and sorted with no pressure,very professional hassle free service,love our car,will defo recommend

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"Friendly staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly staff, Walked in, part exchanged my car for a car I liked, Drove away same day in my new car :)

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"Great "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Helpful...........,....... ......................................fffffffffffffffffff............... .............

"Really great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Walked in, exchanged car and walked out same day with new one. Really great service. No complaints. Definitely go back in the future.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Felt very welcome and wasn’t an issue when staff had to work later to help us with the car. Great car overall and I’m very happy with it :)

"no warrenty, no MOT, big repair bills"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Tesla from here, it had condensation in the tail light which was mentioned by us and we were told it was down to it being washed. After a week it was still there, and the car had a fault with a right hand camera. Rang the number on the warranty pack but got no answer, then we rang Hensons main number, as soon as I said Tesla I was told I had to book it in using the Tesla app, I did this and had the Tesla appointment, as soon as I got there the guy came out and said did I know he'd already done repair work on this car, I did not, he went on to explain he'd already replaced one camera and he pointed out the brake lights, fog lights and number plate lights at the back were not working and there was no way this car could of passed an MOT, I paid the repair bill and gave the invoice to Hensons, only to be told they had no record of me being told to take the car to Tesla, who are by the way the only ones who can work on it.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick, easy, hassle free service. Martin was friendly, knowledgeable and kept us up to date throughout the quick process. Would definitely recommend. Thank you!

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Dealership Information

Award winning cars sales of Newcastle Upon Tyne

Henson Motor Group is one of the UK's largest car supermarkets. Established in 1996 Henson Motor Group were the first to pioneer the new and used car supermarket concept, not only in Newcastle but in the North East.

When it comes to buying and selling new and used cars our extensive motor industry experience has enabled us to realise what the customer actually wants and has allowed us to become one of the largest car supermarkets in the North East. Not only do we have experience in buying and selling cars but more importantly we constantly monitor the UK market for the best prices to ensure you the customer get the best deal.

At Henson Motor Group we are determined to make your next car-buying experience as easy, stress-free and most importantly enjoyable as possible. In order to do this, we ensure our friendly and approachable staff are trained in every aspect of the new and used car industry.

We look forward to helping you find the right car at the best possible price.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1996

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
70 reviews4 out of 5 stars — Rated Very Good
Excellent
50
Very Good
3
Average
2
Poor
3
Terrible
12

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    Contact Information

    Address

    Henson Motor Group
    Henson House Ponteland Road
    Cowgate
    Newcastle upon Tyne
    Tyne and Wear
    NE5 3DF

    Get in touch

    0191 266 8686
    http://www.hensonmotorgroup.co.uk

    Opening times
    Mon 09.00 - 19.00
    Tue 09.00 - 19.00
    Wed 09.00 - 19.00
    Thu 09.00 - 19.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 17.00

    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Henson Motor Group

    Company Formed: 1996
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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