Very disappointing experience with Henson Group. I purchased a van from Henson Group in May, and unfortunately it has had recurring issues ever since. Despite multiple garage visits, including further visits since July, the problems have continued and the whole situation has caused significant inconvenience, disruption and additional expense. In July, I spoke with the garage by telephone and was given an agreement regarding the warranty and the costs associated with resolving the issue. Despite that, I am still waiting for this to be honoured. I have contacted Henson Group repeatedly by email and am still waiting for a proper response. I was told the matter was being looked into as a matter of urgency, but I have continued to be left chasing for updates. I have tried to resolve this directly and have given more than enough opportunity for the situation to be addressed. Unfortunately, the lack of communication and the way the ongoing issues have been handled have left me extremely disappointed. I hope Henson Group now responds and resolves this matter properly, but based on my experience so far, I cannot recommend them.

I had an incredible experience at Henson Motor Group! It was easy, amazing price, great car, staff were so knowledgeable and friendly. Couldn’t recommend them enough!

Extremely disappointing experience with Henson Motor Group. I only wish I had taken notice of the other poor reviews. The sales team are great and tried their best to help but unfortunately the after sales ‘team’ are the worst I’ve ever experienced. I bought a used Jaguar F-PACE which developed two faults within six months after purchase and eventually became undriveable. It was recovered and a turbocharger was diagnosed as the cause and replaced under the RAC warranty. Henson had my car for almost four weeks for a repair that was logged with the rac warranty as a four hour repair. During that time I was repeatedly chasing for updates and was left without a vehicle for a considerable period. Unfortunately, immediately after collecting the vehicle, I discovered it was leaking oil and subsequently leaking onto my driveway. I also found that the front bumper/underbody trim was not correctly secured. I reported these issues to Henson. They subsequently confirmed in writing that oil system was not disturbed during the repair. This would be impossible as the oil should have been changed and filters, seals replaced after fitting a new lower turbo. Henson then offered to recover and inspect the vehicle to look at the oil leak but despite numerous emails, telephone calls and voicemails from me, **they simply stopped responding for weeks**. Even the RAC Warranty team attempted to contact Henson twice by email and once by voicemail, but received no response. The warranty job was subsequently closed while I was still left with an unresolved oil leak. The biggest disappointment has not simply been the problems with the car, but the **extremely poor communication, lengthy delays and lack of after-sales support** when things went wrong. Nobody answers the phone or responds to voicemails for hours on end. I repeatedly put in writing that I was rejecting the vehicle only to be ignored. The only way I will see a refund is by going through the small claims court which I intend to do. I have kept records of the correspondence, photographs and attempts to contact the dealership, including the communications from RAC. Based on my experience, I would strongly recommend that anyone considering buying a vehicle from Henson Motor Group does their research carefully and considers the level of after-sales support they may receive if they experience problems. This review reflects my personal experience and the documented communication I have had with Henson. Despite several requests to speak with management I never got a response from anyone.

Spoke to Evan on the phone and arranged to reserve an abarth 595 for my son, even was brilliant from start to finish, went in a few days later, even took my son out for a test drive, and sorted everything for him, 10/10 even, thanks again, dillon is over the moon with the car, hes not stopped smiling

Best experience I've had buying car Would recommend, straight forward and they delivered

Our experience with this dealer was great. great range of cars, coffee upon arrival. Charlie with a nice smile came and greeted us was a very pleasant bloke would reccomend.

Got a car from Henson motor group a few weeks ago and was assisted by a guy called Darren. He was amazing and made the process super smooth for me! Had the car the next day & anything I was worried about Darren answered. Thank you so much for the help you gave me!

Great salesman Thomas Kenny. Very good and easy buying process

When i chose the car I liked, i tried to get finance on it but it feel through, one of these companiesyou find on Google, (not Hensons fault) thankfully when Henson motor group found out they tried another one of there finance companies and got me one, and even better it was £100 cheaper per month Thomas Kenny was fantastic and very patient with me as I had to try and found a few bit of paperwork, I told him what day I'll be coming down (from north of Aberdeenshire) and the car was ready, if im ever going to buy another car id definitely give these guys a call first, definitely worth the travel