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11 reviews from our car dealer reviews community
Leave a review for Heritage Motor Company
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11 reviews from our car dealer reviews community

Leave a review for Heritage Motor Company
Leave a review
"What a nightmare "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My sister purchased a vehicle from Heritage motors which broke down within 2 days. Even though she had been given a guarantee, Adam who sold her the car, was ducking and diving, avoiding her calls and eventually after 6 weeks she was only able to get part of her money refunded. She lost her insurance money and a years road Tax she had paid and lost work opportunity through not having transport. These people are crooks and have no morals. I had to witness my sister in tears over this despicable company. Do not give them your buisness as they have no morals.

"Do not buy from this comoany"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from this company which after the first trip home was problematic I was left stranded more than once and they then tried to blame me for this. After much agitation and anxiety I eventually got some of my money back but the ordeal cost me £500 and time I will never get back. Please please beware

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+1 Found this review helpful
"Buyer beware!??"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Be careful not to buy a car the owner has used for 4 few months before sale. I would also recommend if you purchase a car with a new mot you get this checked independently. My experience with this dealer after purchasing a vehicle for £10,500 and being told it's been checked blah blah blah, has left me with £500 pound bill after 2 weeks and 1000/miles of use. Followed by get it checked I will send cash to your prices to repair are too expensive. Firstly when I tries to return the car he was shut, now it's bring it back. Its now a court case you've been warned

"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This morning we collected our new ( to us anyway !! ) car this morning after viewing and test driving it on Saturday ! What a great experience from start to finish ! Max couldn't have been more helpful ( we're both in our early 70s by the way ) He even fitted a new battery when he discovered it was low when he came to move it after our test drive .Thank you Max , we thoroughly recommend you and Heritage Motors ! Pauline and John , Yateley

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+0 Found this review helpful
"Faith has been restored.."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have nothing but positive feedback for Heritage Motor Company, they have been good from start to finish. I part traded my Corsa for yet another Corsa, They made everything as painless for me as possible, which, was a god send seeing as i had only returned to the country after four months and had many other worries on my mind. The car that i purchased was super clean when i got it and looked very good both inside and out, they had great pride in the car that they were selling and this was only a budget vehicle. (I even saw my old car there when i went back to visit, annoyingly, it looked amazing). Soon after purchasing the car, i did have a minor issue with the vehicle. I phoned up and spoke to Max and he was very helpful and made sure that it was looked at when it was convenient to myself. This issue, through no fault of the dealer went on for a little bit but again i was constantly reassured by the dealers that it would get sorted and it did. Many thanks for you help guys, i cant recommend you guys enough. I will certainly be putting your name out there.

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"Helpful at first but....."
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car and then found out it had a few problems. So I got my money back and then the only problem was down to the log book. As they did not send it I cannot get a refund on tax so i am still waiting for nearly 2 months now and I am not happy in paying for a new log book when the car don't even belong to me!!

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+2 Found this review helpful
"very helpful"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a few Problems to start, but they where very helpful in sorting them out that guys , your help was appreciated, and would consider, in a few years coming back. thank you to everyone at heritage motor company.

"A pleasure to deal with."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have just bought a Volkswagen from Heritage Motor Company and were impressed with their friendly service. Easy to deal with and very good prices. We were able to buy a car without a pushy salesman. All the staff we met were helpful and friendly. The car was very well valeted and presented. Would definitely buy from them again.

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"Poor aftercare leaves a sour taste"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my car but the customer service from Heritage Motor Company is appalling. They did not explain the warranty, then when I tried to make a claim they dismissed it out of hand with the opinion of their “engineer” who had never seen the vehicle. Even claimed my trusted garage had carried out unnecessary work. I emailed them in Feb, April, June and July about a minor fault I thought they might help me with and their response was finally “I thought if it was an issue for you, you would have already got it fixed yourself by now” and told me to look on eBay. As a professional who works with countless employers across the Hampshire area I would not recommend this company to anyone. Even though the car is great it has cost me money and disappointment with Heritage Motor Company.

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+1 Found this review helpful
"Ramzi"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Porsche Boxster from Richard. I can not fault the company both Richard and Max were very helpful. I took the car for a test drive and it was great., Richard and Max as mentioned are true gentlemen so thank you very much. Thanks Heritage Motor Company for a great car.

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Dealership Information

Heritage Motor Company is an Independent dealership that is based in Hook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.3 out of 5 stars — Rated Average
Excellent
5
Very Good
1
Average
1
Poor
1
Terrible
3

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  • Contact Information

    Address

    Heritage Motor Company
    Pilcot Farm
    Hook
    Hampshire
    RG27 8ST

    Get in touch

    01252 612400
    http://www.heritagemotorcompany.co.uk

    Opening times

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    Dealership Statistics

    54%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Heritage Motor Company

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    FCA Ref: XXXXXXXXXX
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