I was excited about buying a new campervan and couldnt wait for our appointment to view the new california ocean this morning. However, when we arrived, the sales person was unable to open the van, didnt know their way around, was rude and disinterested. He couldnt even open the back door! I am extremely disappointed and actually quite angry that he couldnt be bothered.

My partner & I went in on the weekend and saw a chap called Tony, he looked after us from start to finish and really listened to what we wanted! Looking forward to the start of March to get our new 20 plate... Ask for Tony Joannou if you go in to buy a car!

I’ve spent some time looking for a new car, I went to Heritage of Bristol and found it and a great deal thanks to Tony Joannou who talked me through the process. Very happy.

Bought my car there a few years back and had all servicing and majority of work completed by Heritage. Last couple of visits there have been shocking. Poor customer service throughout. Unable to take to calls, incorrect information passed between departments at a snail's pace. Coupled with customer service reps who are both cocky and out of their depth. Its clear they cant cope with the increased workload. Shame really as they used to be really amiable and a pleasure to deal with. My impression now is that they have inflated their pricing plans and watered down the customer facing aspect of their business. I was going to be buying a 20 plate from them but have decided to vote with my feet and go elsewhere.

I used to come here regularly for checks to be done on my car. Told I had to wait weeks for a new part as they didn't have enough staff. I remember they used to have some great efficient staff there a few years ago but I've been informed due to over stress, sexism and no support for personal development lots have left. Heritage of Bristol VW has gone downhill.

I booked my tiguan car in for a service T Heritage of Bristol VW and was told my brakes was near to worn and need to be replaced,at the time I never had the money. I thought I would ask my local garage about the brakes they told me I had more than 1 years wear in them and the same for another garage I went to. The problem is vw fitters have got a target to reach each month and its us the customer who gets hit. I will never return to vw bristol again

Failed to inform us that the car we were booked into to test drive was sold. Heritage of Bristol VW completely wasted our time.

Heritage of Bristol never ever answer the phone when they do finally find time to answer the phone and you ask for the parts department you will be told no they will have to call you back as they only have one staff member in the stores last time i left my number i waited 3 days and no call back so if you are planning to get in touch with them i suggest you take a day or two off work and visit them I suggest that whoever is in Charge of this company phones around other different main dealers and take a leaf from their customer services and how efficiently they deal with customer calls and connections to different departments as a footnote I asked to speak to the manager regarding my complaint guess what happened he would not answer his phone good luck

My step mum and I visited the VW Heritage Bristol on a sunny, but slightly chilly Saturday Afternoon. Upon arrival we were greeted by a tidy and polite mannered lady who asked us if we had an appointment. We were then escorted to a luxurious seating area where we were offered tea, coffee or a cold can of coke. Tom came over and introduced himself within minutes, He had a polite and friendly manner about him. We briefly discussed our requirements before setting off on a test drive in a new polo. We watched in owe, as Tom expertly maneuvered the vehicle out of the tight parking space. Not only was I impressed by the smoothness of the drive but the quality of the interior and finish. Tom was the perfect passenger. He informed us about the features and gadgets whilst we played general levy- ‘jungljst massive’ on the car play stereo. When we returned Tom gave us some more refreshments whilst we discussed crucial details such as financial options and the colour of the car.😋 Tom was professional and very helpful throughout and we feel like we came away with an amazing deal and I look forward to returning in the future!