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181 reviews from our car dealer reviews community
Leave a review for Highlanders GB
Leave a review

181 reviews from our car dealer reviews community

Leave a review for Highlanders GB
Leave a review
"POOR AFTERSALES NO CALLS/EMAIL ANSWERED"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very unprofessional the do not answer calls the block emails my car has a fault within the 3 months of purchase, they have now ceased to respond to my emails, Have been advise to contact the Motor Onbudsmand, which is what i will now be doing, very disappointed and disgusted. They will give you the top service in order to sell their cars then the service fails afters

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"Very helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good team always there if you need a question answered they always do there best to help you would use them again very happy with there job

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"Great service"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No hassle, very straight to the point!

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"Great sales rep 👏🏾"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Transaction went smoothly the promised to complete repaired and valet car was done in time given The soft surface in the car could have done with a deeper clean seat etc.

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service

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"VERY DISAPPOINTED RUBBISH AFTERSALES"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my dream early birthday present to myself a range rover sports my handbrake has a fault on the 7th JUNE 2021the parking light illuminates flashing and a triangle amber/red light and also when the car is fully turned either side left or right an awful noise is heard I completed the required customer care warranty sent it off by recorded delivery it was signed for i have the tracking no and proof but yet Highlander claim to have not received the documents. I constantly call nobody answers that number ever. Please avoid you will eventually regret it

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+1 Found this review helpful
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"Bmw x5"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

OJ the sales man was great. Had a few small issues with the car since buying it, but have sorted them my self as since buying the car noone has answered the phone 🤷‍♂️. One of the problems makes me question the guys that do the mots? But all in all Happy with the buying experience and the car seems great now. Just be nice if they answered the phone.

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+1 Found this review helpful
"absolutely Outrageous"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a car under a year ago and cost me a lot of money, the day i drove off the dealer the car broke down on the motorway just half an hour later and was told to drive it back so they could diagnose which was supposedly due to the vehicle sitting for too long. when i took to my local tyre garage found out that all four wheels were dangerously damaged on the inside which meant more expenses. i emailed a complained never got a response. Further down the line the car needed new suspension then new handbrake module hand brake cable, new battery , leaky diesel tank, faulty electrics which turned out to be bodged, and it did not end there when the car needed new starter motor, no air conditioning and when i asked on the day of collection i was told that it should work. now the engine is gone. now this leaves me with nearly 4k of expenses , more than 4 years finance to pay and no car to use to even to get to work. all my savings gone, not able to go to work, very very stressful depressing moment

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+4 Found this review helpful

Matt Bradley in response to absolutely Outrageous

Hi, I'm going through a very similar experience with Highlanders - I wish I'd seen your review earlier. Is there any chance we could talk? I'd like to know the outcome, how things were resolved and any advice you could offer. They took my money and the car back for repair but they are refusing a refund, blanking my emails and calls. Its been 3 weeks since they took my car. Any help would be greatly appreciated. Thanks.

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"Absolutely outrageous company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from this dealership! Worst customer service, will not communicate if you encounter a problem do not waste your money. Quick enough to take your money but then never respond if you have a problem. Avoid guys!!!!

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"Great service "
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good friendly staff. Easy to deal with. However we do have a fault with the car but I'm sure after dealing with them this will be resolved quickly

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Dealership Information

Highlanders GB is an Independent dealership that is based in Coventry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
181 reviews4.1 out of 5 stars — Rated Very Good
Excellent
119
Very Good
34
Average
7
Poor
8
Terrible
13

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Contact Information

Address

Highlanders GB
Lythalls Lane
Coventry
West Midlands
CV6 6FN

Get in touch

02476935300
http://www.highlandersgb.co.uk/

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

85%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Highlanders GB

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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