33% Reviews
replied to
66% Recommend
to friend


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3 reviews from our car dealer reviews community
Leave a review for Hill Brook Motors

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3 reviews from our car dealer reviews community

Leave a review for Hill Brook Motors
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"Faulty lemon car"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sold a lemon car "Ford Galaxy". Hill Brook Motors had agreed to replace timing kit (including in the final price), however seller just replaced the upper timing belt not the lower (Ford Galaxy 1.8 has got 2 belts), and i am in dispute with the seller to date. Car has broken down on 2 occasions, and went into limp mode. Displaying "engine malfunction" on the dashboard. AA recovered and cleared the fault codes. Taken to the local Ford workshop for full diagnostic, but they have asked to send this car back to their repairer (which was through this seller) and Ford have also noticed noisy engine. As this seller does not respond through phone, sms or email, i have been going through recorded delivery letters communication pursuing the seller to either take the car back and refund, or fix the 3 outstanding issues (till today). Seller has left us a amazing impression while buying the car, but not any more whilst the car has started to show major issues. I would suggest if you have bough the car from this seller, drive it for a month or more then leave the review.

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+2 Found this review helpful

Owner from Hill Brook Motors in response to Faulty lemon car

Dear Mr Khan We welcome reviews from everyone of our customers as the reviews allow us to assess what we are getting right and also what we can do to improve upon our services. We feel your review is unfair, and will briefly outline some facts below, and without going into matters in great detail, we trust our letter will have now reached you by now to bring the matter to a satisfactory conclusion through no fault of our own. - You purchased the Ford Galaxy 09 reg some 4 months ago ( mid-April 2018) - You have done approximately 6000 miles in the vehicle following your purchase - We did agree to replace a timing belt kit, which you refer to as a dry belt, as a goodwill gesture, Ford’s own recommendations are that the timing belt is replaced at 125,000 miles or 10 years, however the vehicle had 81,200 miles at the time of purchase - As a further gesture of goodwill, we also paid £40 diesel contribution, and suggested you fill the tank up as you previously drove a petrol vehicle, however you declined, and later that evening you filled the vehicle up with petrol when you were in London, contacted us to say that you were unable to drive it, and had arranged for the Fuel Doctor to attend, who were not sure if all the fuel was removed, and if a new fuel filter was also replaced? - At the beginning of May you called to say there was a slight diesel leak, and we referred you to WarrantyWise for which you have a 24 month Gold Warranty, partially paid by ourselves, and you texted the following day to say ‘it was just fuel pipes that I tightened myself to the injector and fuel regulator’. We would like to add, having seen your recent feedback, that you appear to have painted a bleak picture about our business, but have not stated the true facts as outlined above, which we are sorry to see, and would like to remind you that we do highly pride ourselves on providing the best possible service, which is critical for our small business, but are unable to help a very small minority of customers who are not willing to compromise or find a fair and amicable resolution. Finally, we trust you will take on board the above, and the recommended conclusions to move forward as outlined in our detailed letter, and suggest you contact the recommended garage local to yourself as your over a 100 miles/3 hour journey away, or alternatively any other recommended/approved garage who will be more than happy to book the vehicle in, diagnose the problem, fix it, and get you back on the road, but understand that you still haven’t done this despite trying to find a resolution so it would now appear your not really helping yourself? Kind regards The Manager

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"Chris"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had no problems at all with Hillbrook Motors, there was no stress, no hassle and they always kept in touch unlike other dealerships I've used in the past.

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"Paul Ibbo"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As a dealership when i purchased my most recent car which is a Volkswagen Jetta, Hill Brook motors just basically kept me informed through the whole process, if my finance has gone in, if any issues or changes done. This was made to be very smooth and for that I have given them near perfect marks and would recommend them

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Dealership Information

Hill Brook Motors are a specialist used car dealership that is based in Sheffield. They have stock of a variety of cars at their showroom including; Mercedes-Benz, Suzuki and BMW and all the cars they offer are housed in an indoor showroom for any weather viewing. On site they are also able to offer; valeting, finance and services too. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews3.2 out of 5 stars — Rated Average
Excellent
1
Very Good
1
Average
0
Poor
0
Terrible
1

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Contact Information

Address

Hill Brook Motors
Cadman Street
Sheffield
South Yorkshire
S4 7ZG

Get in touch

07861 701115
http://www.hillbrookmotors.co.uk

Opening times

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Dealership Statistics

66%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

Additional Information About Hill Brook Motors

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