Purchased a new car the salesman Mark Graham had good clear communication. from start to completion. Thank you

I have a 2017 Toyota prius, which developed a fault on the dashboad displaying the EML lights. Cut the long story short it was diagnosed as water pump failure. Hills of woodford had the car for almost two weeks to replays the pump and when i was called to pick up the car, i went for it and it was alright only to wake up next morning and EML back on again, took it back same morning and was told the water pump seized. Long story short i had three water pump replacement and the problem was not solved. I had to take the vehicle to a local garage before i had it properly fixed.

We recently bought a Toyota CHR from Hills and from the offset through to collection, the whole process was professionally organised and well delivered. Mark Graham was always helpful and stayed in touch and when combined with his Knowledge, it made for an exemplary service.

Bought a used Landcruiser from woods £41,000 which is my worst purchase EVER standard of car delivered and after sales service abysmal ! Thought we could comfortably buy from a dealership over the internet having already purchased 2 higher value cars for business this year in the same way and how wrong I was !!! As the dealership it’s the have washes their hands of the issues staying it is pre loved vehicle just wanted to ensure no one else falls for the same !

We have been a regular customer of Hills of Woodford for the past 19 years. Nearly bought over 15 new cars for family and friends. Always recommended friends. Last week paid deposit for a car all paperwork done and the sale person said he got he T cut and apart from him no one can sell it or buy and he promised the sale and took £1000 deposit. just before one day of picking the car they called and informed us that they don’t have that car and they can give another colour car. We denied taking that and then called back and said no worries come as planned and pick up the car. Today we went to pick up the car and they said they couldn’t find the car. They treated as like 5 year old and when asked to speak to a manager they informed no manager for next two weeks. Terrible service. Prius Excel.