0% Reviews
replied to
33% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


3 reviews from our car dealer reviews community
Leave a review for Hillstone Car Hire
Leave a review

3 reviews from our car dealer reviews community

Leave a review for Hillstone Car Hire
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Terrible vehicle, scam owner. "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We rented two vans, on the day of renting one was changed to a smaller van without warning. A smaller van, but not a cheaper one! Two days after returning them, John (the proprietor) claimed damage to the Luton van (a damp old 205k mile workhorse with more damage than a Ukrainian Refinery, broken radio, useless wipers and dodgy horn), there was a 2 inch dent on the driver's side 10 feet off the ground, In a place it would be impossible to hit anything with. He claimed we had damaged it but at no point had we hit anything. He fixed the blemish himself after renting the van out the very next day, (losing no money) so there was no reason to keep the £250 deposit, as the repair would've been almost free. Will never use this company again, poor vehicles and awful customer service. Other Yell reviews reflect a similar experience with losing deposits. Avoid!!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Good Service - Good Car"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently spent a week on the Isle of Wight in out Motorhome. To be able to get down the small lanes to see the best of the island we hired a car for 3 days. We have 2 small Jack Russells so we’re not sure if we would be able to get a car. We ended up with South Wight Rentals, hiring an automatic Hyundai Getz. Maybe not my first choice, but with 2 dogs and with no notice, we were really happy to get anything. The car was great, even on the steep hills. I have read some of the feedback and felt I needed to provided a good review. Thanks!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Avoid"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful experience. To start with John seemed nice enough. However on arrival for pick up he was rude and difficult. Did not complete a proper check over of vehicle - we had to ask for it, he was annoyed and refused to write anything down, we had to record on our phones. Also did not provide any documentation on the car hire or the t&c's. After drop off I had to follow up with John regarding the deposit, which he refused to refund in full. When I asked why he didn't contact to discussed he stated he did not have my contact details, despite having both email and phone communications. When I asked for a receipt for the additional costs he refused to provide this and the emails were increasingly unprofessional / outright rude. Is not a member of the BVRLA and because he did not provide any documentation on the hire there is nothing I can do about it. I've seen other reviews (after the fact) that he's done this before. Seems he knows how to get a bit extra from unsuspecting customers.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Hillstone Car Hire is an Independent dealership that is based in Shanklin. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews2.3 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
2
Terrible
0

Add Review

  • Submit new information

  • Contact Information

    Address

    Hillstone Car Hire
    Osborne Road
    Shanklin
    Isle of Wight
    PO37 6BE

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Hillstone Car Hire

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more