The Mercedes-Benz GLA-Class I got from Hilton Car Supermarket, is running well so far. While I've only had it for a couple of weeks and haven't had the chance to take it on long trips yet, I've been on a few small drives, and it's been performing well. The customer service at Hilton Car Supermarket was brilliant. It was cold weather on the day of purchase, and they managed to provide a quick turnaround, so we weren't left waiting around for too long. Overall, it was a smooth and easy process dealing with them. I look forward to more journeys with my new car!

I've had my car for about a month now and all is running well.

Take the bad reviews seriously they are the only ones that are telling you the truth. Also don't be fooled by their automated responses, the reality of their help and interaction in person/phone/Email is non existent. I called on 12 different occasions to enquire and ask questions about the car we liked. we were promised a call back each time by Sean that never materialised so we had to do all the chasing. This pattern continued with every other adviser that we had contact with. So if you are offered a call back DO NOT HOLD YOUR BREATH. WE WERE MISSOLD THIS CAR! On one of the many occasions that I spoke to Sean he confirmed that our car had a FULL service history (as advertised on their website and autotrader) Sean even read the service history out to me in detail over the phone. He even confirmed that they had had the car for 38 days before we bought it. We asked everything that you are supposed to ask when buying a used car and he told us everything we wanted to hear. We had no reason to doubt him. Fast-forward to two days after the sale and we go over the paper work they provided so we could file it away and we notice to our horror that the service history provided belongs to an entirely different car. They also failed to provide us a copy of the Experian Car history check as required by the AA dealer promise they signed up to. When we realised this error we contacted them immediately and were greeted by a manager called Joanna who had an attitude. She refused all of my requests to speak to her manager and she lied saying that she would call me back the next day with the correct service records (I have this in an Email she sent me). However, this phone call never materialised because she actually had that day off which she knew in advance of making this promise to me. As soon as they had our money it was no longer their problem. I did advise them that they have breached laws, their AA promise and Data protection by doing what they did but they simply don't care. I advised the manager Deep, that without the full service history the car is not worth the purchase price and is in fact worth 10-20% less and I gave him a chance to refund me the lower end (10%) of the difference to which he refused. He stated that he could put my car back up tomorrow and get the same price. During our conversation he became enraged and argumentative and refused to give me any reasonable form of compensation. I told him that I would be reporting them to Trading standards, to which he replied "I have a good relationship with trading standards". This implied to me that he felt that he was untouchable. He confirmed during this conversation that they do not have the full service history at all. The only solution that they have offered is a full refund, however, they know full well that I cannot be without a car and going through with the refund would leave me out of pocket. Also judging by others that have asked for refunds, they either don't get them or they are left waiting an unacceptable amount of time up to 14 days (if you are lucky) which is too long to be without money or a car. I have reported them to :- Trading Standards The AA (Dealer Promise) Automotive Compliance LTD I did also report them to the motor ombudsman however, I was informed that they are not registered with them so they will not be able to help me in this case. They are not registered for good reason as they do not meet the level of compliance needed to be accredited by the motor ombudsman (THIS IS A RED FLAG!). To summarise, If you value your time, money and sanity do not buy from this company. They appear friendly at first but the second money has changed hands or you start asking the right questions they immediately become your worst nightmare. and in 3.. 2.. 1.. there will be an oh so nice automated response claiming that they are going to be helping me with this issue.... Guess what... its all a front. AVOID! AVOID! AVOID!

I have recently acquired a new Vauxhall Grandland X, and it exceeds all of my expectations. When I am looking for a car, I don't have anything specific in mind; I tend to just see what I like. Hilton Car supermarket had plenty to choose from, and when I saw the Vauxhall Grandland X, I was sold right away. Ever since I purchased the car, it has been amazing, getting me to A2B safely and comfortably. 

My car recently got damaged, so I went to the Hilton Car Supermarket, as they have a great selection. As soon as I got there, I was made to feel welcome, like they really valued me as a customer. They talked me through the process, and I couldn't fault them. I love my new Audi A6. I couldn't ask for more!

Sean from Hilton Car Supermarket helped me with buying my new Nissan Qashqai, and he was ace, really friendly, and knew exactly what he was talking about. This is my first Nissan, but it's so easy to drive. I love it. If anyone comes to me looking for a new car, I will be sending them straight to the Hilton Car Supermarket. 

My wife has always had an Audi, but she was wanting something slightly smaller than the one she had. Essex Prestige had the Audi TT available, and upon delivery, it was presented really well, really clean and tidy, and exceeded my wife's expectations. 

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I was in the market for a little run around just to get me to and from work. Ali from Hilton Car Supermarket sorted me out with the Renault Kadjar, which was perfect. I can't thank Ali enough; he answered all my questions and got my car sorted quickly.

I recently purchased the Hyundai Tucson from Hilton Car Supermarket. After seeing the car online, I called up to get some more information about it and once I was happy with the detail of the car, I went ahead with it! I couldn't believe how easy the process was. Abdul took care of everything, what a great company. I would happily get another car from here.