Very good all the way through quick informative and got me in my dream car sharpish what more can you ask for

Bought my Toyota GT86 Pro from Hitchfields and the process was simple and stress free. The car was exactly as described, finance was explained clearly, and the staff were friendly and helpful. Neil in particular was great throughout I would happily recommend.

Great service

Before buying my vehicle, I specifically asked the sales team what would happen if something went wrong during the warranty period. I was reassured by both Sam and Joe that I could use a local garage or dealership for any repairs, which was important as I live more than 4 hours away. Within a week of purchase, I had the csr checked by my local garage and a fault was found on the system. My local garage and main Porsche dealership confirmed the part needed costs £400. I asked the dealership to cover this under warranty so I could get it fixed by my local garage rather than travelling all that way, and even tried to compromise by offering to pay for the labour myself if they covered the part. Despite this, the after-sales team refused. They only offered £150 towards the cost or insisted that I return the car to them — a 10-hour round trip — just so they could carry out the exact same repair my local garage would do. They have not been willing to compromise, and the process has involved constant back and forth with no real attempt to resolve things fairly. This has made what should have been an exciting purchase unnecessarily stressful. The after-sales service has been unhelpful and has gone against what I was originally told and promised before the sale. Based on my experience, I would strongly advise future customers to be very cautious and get everything in writing, as verbal assurances will not be honoured.

After driving for 4 hours and then waiting almost another 2 hours to be seen to (after being told they would be 2 mins) I was instantly hit with “you car is different to the pics”. I knew at this moment they were about to withdraw the offer they had already made and to lowball me. He then left and half an hour later decided to come look at the car again. He took over £3000 off the offer as he claimed I didn’t tell him about the damage. I did. He has the pictures and messages and if there were issues with the pictures why not mention before you sent me an offer? He starts going on about how it needs new bumpers, wings, mirror caps (I will give him that one) because you can’t touch them up. I had to interject and let him know I work in the industry and to stop lying to me. I think this is when things went sour. They accused me of lying and trying to hide the damage on the car. I had sent the salesman himself pictures of the car and a separate message about the damage plus it’s an 11 year old car. It’s going to have wear and tear. Plus the fact I was taking the car for them to view..there was no gain for me to lie about my car. The manager claimed it was because it was wet in the pictures. Again why not mention this at the time? It would have saved many problems. He also did not know the salesman had agreed that if I liked the car I would be taking it home that day as I live too far away to go back and forth. That was when I was informed the car wasn’t even prepped!! why had your salesman been trying to get me to pay £500 the day previous to take away a car that you had not prepared. now is that kist cosmetic or were you about to take a deposit for a car that hasnt been in the workshop and could have major issues?? I still tried to work out a deal (stupidity on my behalf) but was just belittled by the manager and the sales manager until I walked off. Nice selection of cars, unprofessional staff. I would not even enquire with them in the future.

The team at Hitchfields have made buying my M140I smooth and effortless! Jo greeted us on the morning of the appointment and took us through to the car, explained the everything clearly, no sales push or spiel making me really relaxed on the day, just complete transparency.