In April my converible was booked in to correct a soft top malfunction. I was told the relays needed testing as diagnosis but that their machine was broken and to return 48 hours later. I was charged £90 to disassemble and reassemble the car with no outcome. I returned two days later, as booked in, to be told the engineer wasn't there. I tried again to re-book and was shocked to be told I would be classed as a new customer and charged £90 yet again just to get as far as I'd already paid for. My objection to the unfairness was referred to the Operations Manager who refuses to communicate with me. Wanting the job done I conceded, in writing, to Hitchfields' terms but all efforts to re-book go ignored. On 4 June I emailed the Operations Manager with detailed evidence of the position and calling for the return of £90 as Hitchfields is clearly not prepared to honour the work it commenced and refuses to complete. Total silence. Not a company to be trusted.

So Hitchfields replied to me with total lies. First of all… I did not buy the car a year ago. I bought the car on 01/07/2024 seen as we are not in July yet it obviously isn’t a year YET! Secondly I never said I wasn’t parked in front of the shutter doors, I said there was nowhere else to park. Staff were rude! And the parking is terrible. 3rd point. You say you “corrected the tracking with no cost to myself” of course there was no cost to myself because when I first reported the tracking off was a week after I bought the car therefore, A why wasn’t the tracking tested before I bought the car and B it was in the 3 months since first buying the car therefore you are obliged to sort any fault out within that timeframe. FREE! Also I paid £600 warranty for any fault with the electrics only to be told a few weeks ago that Hitchfields wouldn’t pay for any electrical fault. They would only look at it. I feel totally conned. Also they told me to speak to them to discuss matters so I emailed them. They don’t even reply when you do. Because they prefer to talk via phone which I don’t like to do as things can be denied on a phone. Overall experience. Terrible

called in on 2 weeks ago to have my car looked at that I bought from Hitchfields 8 months ago. I tried to park my car but was struggling for space, I was met with a very rude member of staff from Hitchfields telling me to park somewhere else! Telling me to park on another business premises. Then when I eventually got into the building I spoke to Matt about booking my car in for the back wiper looked at. Whilst I was there I mentioned the tracking that was offline, I contacted after sales via email within the first 2 months of purchasing the vehicle. We were told via phone that you were trying to find somewhere close to where we live to book the tracking in. So I mentioned the problem to Matt who I believe is after sales. Matt said he had never spoken to me and was unaware of the problem. He asked me for proof that I had spoken to someone and reported it. At the time I couldn’t find a paper trail of the report, I was made to feel like a liar! I managed to get the email up and showed Matt. He said oh sometimes it can get lost in spam! What a load of rubbish. I believe Hitchfields did not want to pay for the tracking doing. Fast forward to Wednesday the same day I brought the car in, I was told to pay £75 plus vat for the wiper looking at. Matt told us there was a good chance we would get our money back from the warranty. They fixed the wiper they said it was something and nothing, not a big job. We are still 95.00 down. I feel ripped off, I messaged Matt to ask for an explanation but he has not responded. This is unprofessional. I believe he tried to phone me but since I’ve been made to feel like a liar because I didn’t have proof I would like everything in writing whenever I communicate with Hitchfields. we are looking at fair trading rights and motor ombudsman. I’ve looked on google and trust pilot and it seems I’m not the only one recently that is unhappy! Your company was recommended by a friend who has bought two cars from you. I paid £18.000 for and Audi from you. The aftercare is terrible. I made a formal complaint via email and as of today NOBODY has responded. It seems this company does not like to communicate via email or text as they don’t like making promises or admitting they are wrong! I’ve also asked for a written invoice as to the work carried out on the wiper again I’ve received nothing. Stay well clear of this company! After you buy a car they are rude and unprofessional and they won’t fix the problem without a substantial fee.

I would like to thank Alastair for his help with both myself and my partner purchasing a car each from Highfields. He went out of his way to make sure the process went smoothly