23 reviews from our car dealer reviews community
Leave a review for Holdcroft Nissan Hanley
Leave a review

23 reviews from our car dealer reviews community

Leave a review for Holdcroft Nissan Hanley
Leave a review
"Awful after sales "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought my Nissan ARIYA three weeks ago from Hanley Stoke. Just be aware they keep the spare key till your V5 comes through, because I have got a personal number my paperwork has had to go back to DVLA. This morning my car automatically locked the car with the keys on the front seat, these guys don’t care that I had to pay £170:00 to get a key company to open the car. I live 50 miles away from the dealership and one of the used salesmen said tough when I spoke to them about this.

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"What a shambles liars the lot"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

After recently using Nissan Holdcroft Hanley I’ve never had such shoddy/rude and incompetent service. Service manger is a joke feel sorry for the employees as decent ones know what customers face in dealing with them. Have escalated to managing director and am awaiting response. Please don’t use this franchise including Crewe as they are managed by same incompetence.

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+1 Found this review helpful
"Very helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Make a purchase from Holdcroft Nissan on EBay. I would like to give a mention to Steve in part for his help in sorting out the problem with the order.

+0 Found this review helpful
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Jordan was very helpful friendly and approachable. From the minute I walked in Jordan made us feel very welcome and was very helpful on finding the perfect car for me. Whilst waiting for the delivery of my car I was kept up to date. Upon the arrival Jordan was very helpful with setting up my app and personalising and helping me connect my phone to the car. I would highly recommend Nissan Hanley

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"Disappointed "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Holdcroft have had my pickup truck for 7 weeks under warranty now and still can't give me an answer how much longer never ring back when they say they will really disappointed

Reviewer has confirmed their email address

+2 Found this review helpful
"Excellent service and very knowledgeable"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

The Salesman Zaine Aziz was very friendly and obliging the car was immaculate in showroom condition.Did exactly what we agreed 5Star Service

Reviewer has confirmed their email address

+0 Found this review helpful
"New car motability "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Quick mention for Sue Hargreaves, excellent through out the whole process, friendly professional and it was so easy,well done Nissan

+0 Found this review helpful
"Excellent service second to none"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

After looking for an electric car for a good few months Mason was extremely helpful and knowledgeable in sourcing me a really good deal. Mason went above and beyond to ensure a smooth sale. Paul was also a pleasure to speak to on car buying day, he made the whole thing a relaxing experience with nothing being too much trouble. This branch would be my first port of call when buying a car again in the future. Would 100% recommend!

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"Fabulous service - beautiful car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

Purchased my car online. Richard the salesman went above and beyond organising everything and reassuring me that I won’t be disappointed ~ my car arrived this morning where I met Richard - he is a top man and my car is amazing - thank you so much for everything. I’ll definitely recommend you to everyone I know. 🍾🥂

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+0 Found this review helpful
"Service was great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

A gentleman by the name Ray made the journey to getting my new Juke simple. He explained everything very well. Right from tge first day communication was great.

+1 Found this review helpful
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Dealership Information

Holdcroft Nissan Hanley is an Franchise dealership that is based in Stoke-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
23 reviews3.2 out of 5 stars — Rated Average
Excellent
11
Very Good
0
Average
2
Poor
5
Terrible
5

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  • Contact Information

    Address

    Holdcroft Nissan Hanley
    Leek Road
    Stoke-on-Trent
    ST1 6AD

    Get in touch

    01782 204040
    https://www.holdcroft.com/nissan/locations/1990/nissan-hanley/

    Opening times

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    Dealership Statistics

    47%
    Would recommend this dealer to family and friends
    4%
    Percent of reviews responded to by this dealer

    Additional Information About Holdcroft Nissan Hanley

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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