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Having purchased at least 3 brand new cars from this dealer over the years absolutely disgusted by their behavior in failing to honor the warranty on a car that was in it's 4 year of warranty instead expecting me to contribute to the cost of repairing manufacturing defects over above the 30% warranty cover and Renault goodwill offering, still amounting to several hundred pounds. Don't get sucked in the current warranty of 4 or 5 years or 100,000 miles as it's not even though the warranty document that forms part of your terms and conditions says so. Holden have provided goods that are not of satisfactory quality having 2 major transmission oil seals fail in 4 years and Renault UK are in breach of contract
Attempted to book a service online via Volvo Cars, selecting the Norwich Holden Group Volvo as the chosen dealer. Apparently that request never got through to the garage. Spent 4hrs trying to get hold of the service department on the phone, ended up having to provide all my details again and was told the date I chose wasn't available. I was assured I would get an email confirmation almost immediately, and a call within 24hrs to confirm the cost. Neither appeared, but I did get a text to confirm the date. I attempted to use the Holden Group website to contact the garage to complain, and now I've got a text message confirming the service on the original date via Volvo Cars, so now I'm apparently booked in twice, still with no idea of cost. Utterly useless.
HOLDEN GROUP REFUSED TO REPAIR SEAT AFTER I PURCHASED NEW CAR ,CLAIMED TO HAVE REPAIRED MIRROR. ONE YEAR LATER MIRROR FINALLY REPAIRED BUT REPEATEDLY REFUSED TO REPAIR SEAT EVEN AFTER I POINTED OUT THAT THE SEAT ON AN IDENTICAL MODEL DIDN'T HAVE THE FAULT . REALLY WISH I HAD NOT PAID £37000 FOR A CAR I CANT DRIVE LONG DISTANCES. I FEEL SORRY FOR SERVICE RECEPTION LADIES WHO HAVE TO PASS ON THE LIES.
Don't buy a new Dacia from the Holden Group ion Norwich if you want to get the car service your self . If you do have it service your self Holden Dacia have a clever way getting you to bringing it back to them they have a light that comes on in the dash board to say thay hadn't done the service . They charge you £35 to turn it off. They are the only people who can turn it off. I found the management very rude and they are outright lairs
Holden Group is not a good company at all. Brought a car from them and had nothing but problems
HOLDEN HONDA NORWICH INCAPABLE AVOID REPAIRING WARRANTY CLAIMS EVEN FOR BRAND NEW CARS TOTAL CONTEMPT FOR CUSTOMERS AND LAIRS ONCE THEY HAVE YOUR MONEY THEY DO NOT CARE NEVER BUY A CAR NEW OR USED FROM THEM AVOID AT ALL COSTS HONDA UK DO NOT WANT TO KNOW EITHER WILL NEVER BUY A CAR OR HAVE A CAR SERVICED BY THEM WORST EXPERIENCE EVER
Unless you have a car under their warranty, avoid Holden Volvo Norwich. They ignore your advice for service and repair issues, unless you make a fuss and get a technician from the workshop to drive your car they will only brush you off and charge you for diagnostics. I am sure the techs are excellent, but they only do what the front of house tell them to do. Don't get me wrong, I was happy to pay the main dealer charges, but I expect main dealer knowledge and service. For context, I have been working on cars for 30+ years, and have an Engineering degree, yet they ignore what you ask them to do, and charge you to tell you what you told them. When you complain, they take your name off the Volvo mailing list. I am not being vindictive, but owners need to know.
I have an electric twizy which Holdens have no idea how to repair. The previous owner had taken it in as lack of battery and was told it was fine. I also have noticed the battery does not deliver 50 miles to the charge. more like 20. they had no Idea how to check the battery apart from saying it was fine, when challenged they said they can't give an accurate % of battery life, but still charged me. I said I was not happy so reluctantly they agreed to drive it and still charge me again. Thay drove it 16 miles and said it was fine..... end of test. ridiculous , still only getting 25 miles, now on the case with Renault finance they are discussed by the way I have been treated.
I bought a car from the Holden Group in January 2018. The salesman I dealt with - Phil was great! He was really helpful and not pushy!!! I was nervous as my husband was working away but he may me feel at ease. It's the first car I've bought from them, but would def recommend them!
What an absolute shambles of a company Holden Group on Heigham Street is. Many Renault Clio’s were recalled last year for a Wiper linkage issue. My daughters was recalled but a few months later the linkage broke. Holden said it was tough as the new one was guaranteed. We took it to a local garage who said the linkage was the original one fitted in 2014. They hadn’t even replaced the linkage as per the recall, all they did was replace one very small part of it. Tried to speak to the manager but he was too coward to speak to me or ring back. That’s as about as unprofessional as you can get. Not so much as an explanation, just the old “ let’s bury our heads in the sand and hope it goes away” attitude. I don’t blame Renault for this as their head office were appalled by this garages poor customer service, it’s just Holdens of Norwich who are a poor excuse of a garage. It’s a shame you can’t give zero stars because 1 star is more than they deserve.
Nathan Butcher from Holden Group in response to Awful, cheap, unprofessional outfit.
I'm very sorry we have not met your expectations with your Renault. It's important that deliver excellent customer service with every encounter. I would like to take the time to understand what has happened in detail and the opportunity to put this right. I am the Digital Coordinator for the company will personally look into this for you. When it is convenient for you, can we have a chat ? My name is Nathan, my contact details are email@example.com and my direct dial is 01603 283916. I hope to help you soon.
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