5% Reviews
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29% Recommend
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17 reviews from our car dealer reviews community
Leave a review for Holden Group
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17 reviews from our car dealer reviews community

Leave a review for Holden Group
Leave a review
"New motability car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was so impressed with the professional and courteous service. Tim was amazing and made the whole process so easy. I would highly recommend

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"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected my new sandero yesterday, from first telephone call to picking up the keys can only say what a joy to deal with a very friendly, professional service from Holden and Jake who kept us updated regularly with telephone, text and video calls. Would highly recommend them to anyone looking to purchase a car

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"Brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Travelled from Lincoln to Norwich for the car I definitely wanted, and got a great deal. No pressure selling, relaxed atmosphere, friendly sales staff who genuinely care. My thanks to Ana, Jake and especially Ian for all they did to ensure my full satisfaction. Ian even delivered the car to my home - a 200 mile round trip.

"Very helpful and supportive."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Scott Pearson was very helpful right from the start. He provided all the details I needed about the vehicle and put things in motion immediately. He was friendly, polite and efficient, and reassuringly kept me informed during the delivery delay. I would certainly recommend Holden and Scott to anyone interested. I apologise for the delay in submitting this review but the car was just the first step in re-arranging my life to child mind my toddler grandson. This has involved re-arranging my house completely which has taken time and concentration and I overlooked the review - until I remembered it this week but couldn't find it in my "re-organised" study. Thank you for your patience.

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"Doesn't Honour Warranty T&C's"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having purchased at least 3 brand new cars from this dealer over the years absolutely disgusted by their behavior in failing to honor the warranty on a car that was in it's 4 year of warranty instead expecting me to contribute to the cost of repairing manufacturing defects over above the 30% warranty cover and Renault goodwill offering, still amounting to several hundred pounds. Don't get sucked in the current warranty of 4 or 5 years or 100,000 miles as it's not even though the warranty document that forms part of your terms and conditions says so. Holden have provided goods that are not of satisfactory quality having 2 major transmission oil seals fail in 4 years and Renault UK are in breach of contract

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"Incapable of booking a volvo service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Attempted to book a service online via Volvo Cars, selecting the Norwich Holden Group Volvo as the chosen dealer. Apparently that request never got through to the garage. Spent 4hrs trying to get hold of the service department on the phone, ended up having to provide all my details again and was told the date I chose wasn't available. I was assured I would get an email confirmation almost immediately, and a call within 24hrs to confirm the cost. Neither appeared, but I did get a text to confirm the date. I attempted to use the Holden Group website to contact the garage to complain, and now I've got a text message confirming the service on the original date via Volvo Cars, so now I'm apparently booked in twice, still with no idea of cost. Utterly useless.

"LIARS"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

HOLDEN GROUP REFUSED TO REPAIR SEAT AFTER I PURCHASED NEW CAR ,CLAIMED TO HAVE REPAIRED MIRROR. ONE YEAR LATER MIRROR FINALLY REPAIRED BUT REPEATEDLY REFUSED TO REPAIR SEAT EVEN AFTER I POINTED OUT THAT THE SEAT ON AN IDENTICAL MODEL DIDN'T HAVE THE FAULT . REALLY WISH I HAD NOT PAID £37000 FOR A CAR I CANT DRIVE LONG DISTANCES. I FEEL SORRY FOR SERVICE RECEPTION LADIES WHO HAVE TO PASS ON THE LIES.

"Dacia sandero"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't buy a new Dacia from the Holden Group ion Norwich if you want to get the car service your self . If you do have it service your self Holden Dacia have a clever way getting you to bringing it back to them they have a light that comes on in the dash board to say thay hadn't done the service . They charge you £35 to turn it off. They are the only people who can turn it off. I found the management very rude and they are outright lairs

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"Rubbish company sell rubbish cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Holden Group is not a good company at all. Brought a car from them and had nothing but problems

"AVOID AT ALL COST, UNPROFESSIONAL LIERS "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

HOLDEN HONDA NORWICH INCAPABLE AVOID REPAIRING WARRANTY CLAIMS EVEN FOR BRAND NEW CARS TOTAL CONTEMPT FOR CUSTOMERS AND LAIRS ONCE THEY HAVE YOUR MONEY THEY DO NOT CARE NEVER BUY A CAR NEW OR USED FROM THEM AVOID AT ALL COSTS HONDA UK DO NOT WANT TO KNOW EITHER WILL NEVER BUY A CAR OR HAVE A CAR SERVICED BY THEM WORST EXPERIENCE EVER

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Dealership Information

Holden Group is an Franchise dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.3 out of 5 stars — Rated Poor
Excellent
5
Very Good
0
Average
1
Poor
1
Terrible
10

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Contact Information

Address

Holden Group
22 Heigham Street
Norwich
Norfolk
NR2 4TF

Get in touch

01603 954821
https://www.holdengroup.co.uk/

Opening times

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Dealership Statistics

29%
Would recommend this dealer to family and friends
5%
Percent of reviews responded to by this dealer

Additional Information About Holden Group

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Dealer Group: XXXXXXXXXX
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