This is regarding my XC60 T8 version 2018 plate. Over last 3 yrs of having this car I have had 3 major electrical isssues. Most recent one is car not taking charge on plugging. Took in for service at the Norwich centre and mentioned about the fault. Charged upfront 138£ for diagnostics, which didn't manage to find the actual fault at this appointment and asked me to book in another date for the issue, which I do not mind. But the issue is that the revist incurs additional diagnostics charge of 138£ !! When I inquired about the reason behind being charged twice for the same issue ( which hasn't been diagnosed and resolved yet!) , I am told that they need to pay the technician on time basis. This is something you are not told when you book the car in.I have never seen a service centre charging customers hourly basis to pay their technicians! Completely odd. Thats not all, for last 2 years I have been repeatedly mentioning about malfunctioning front windscreen washer. Was reassured that it has been deat with at the last visit, but I wasn't convinced as it keeps damaging the front wiper blades. On this service it can be noted that the screen wash was checked and marked as normal. I am surprised that such an evident issue is appreciated by the lady at reception (when I tried to show her the issue) but missed by the trained technicians ,being payed 130£ hourly! Volvos are good cars and in general I am happy with its drive quality and features but I am thoroughly disapponted with the post sales service quality provided by Holdon Norwich. Now I am in serious thoughts of taking my custom to some other service centre, if not change the car to a non volvo brand.

I cannot praise the team at Holden Norwich enough. The transaction from start to finish was exceptional. I was very impressed with the professionalism of Mr Steve Wright, who dealt with the whole process. So if you are looking for a Volvo new or used car/suv then I suggest you you try Holden Norwich Branch.

I bought a new XC60 from Holdens Volvo , Norwich. The car has been in the garage for the same fault 7 times and still no further forward with solving the issue. I find the front of desk staff helpful when you initially book in but poor in keeping me informed. I have now twice tried to speak to the general manager to discuss and without success. Holdens say they pride themselves on customer service, well I have found the opposite.