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9 reviews from our car dealer reviews community
Leave a review for Inchcape Norwich Land Rover
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9 reviews from our car dealer reviews community

Leave a review for Inchcape Norwich Land Rover
Leave a review
"good customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a very helpful sales person (Daniel Mackay) who arranged test drives for us. Very polite and courteous.

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+0 Found this review helpful
"Very poor experience, "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a car from the main dealer expecting to have purchased a car that was approved and that we would not have issues with however in total we have not had our car for over 100 days in the 12 months of owning it. Our car is still with Norwich which we left it in February and it is now June. The car had multiple issue one being fumes being pumped into the car, there were several attempts to resolve this however they kept not sorting and resulted in us with our children breathing in the fumes, we now rejecting the car, no apology no empathy avoid this dealer..

"Worst dealership ever "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had Landrovers for over twenty five years and have used dealerships from Derbyshire to Hampshire for services etc, I have used this dealership three times never again. First time was 2020 service said my Range Rover needed a computer update when I got my Range Rover back my sat nav and other items was not working I range Inchcape who asked me to take it back in two weeks time I refused and wanted this rectifying immediately they did but we did not get our Range Rover back until 7pm shocking. Last year everything was OK. This year booked the RangeRover in for a service and told them our aircon was not working properly we also asked for a courtesy car 🚗 as normal this was early May for the 21st of June hen we arrived we was told that they had no courtesy cars available but the would get us a cab back to Cromer and back we agreed, at 11.48 that day we received a call stating that they would need to take our bumper of to fix the air conditioning at over £300 I agreed heard nothing the rest of the day, range Inchcape at about 5pm was told this would not be fixed today but would get the car in first thing. I had a look at my intouch app at 1pm my Range Rover had not been moved since 11.48 the previous day I was not happy rang Inchcape to be told the person that deals with air conditioning had phoned in sick? They still have my car I have no vehicle no communication from them and I have to return back to Derbyshire to my mothers funeral next week I will never use these people again absolutely disgusting.

"Dreadful car & dreadful dealership"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a brand new £120k car at end of 2020. Service from salesman dreadful. Who knew that you could disregard a sale of £120k during COVID times?! Speechless tbh! After sales just as bad. Car has been nothing but problematic since. No return of calls from Head of Sales (J Hudson). Absolute joke. They take your money and provide zero customer care. Don't waste your time. Worse than 'Bodge It & Scarper' roadside car sales. A dreadful JLR franchise! Worst British car manufacturer's advert ever - FACT!

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"Abysmal car, abysmal service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought online, car had incorrect wing mirror, broken demister, knocking and scraping noises due to anti-rollbar/CV joint issues, damaged trim, damaged seat belts, faulty rear camera, creaking suspension and even mud and dog hairs inside... worse than buying from a dodgy dealer yet sales person had assured me how immaculate the car was of course! To cap it all Inchcape Norwich refused to accept my statutory right to return (!) and charged me hundreds of pounds to collect the car. Head of Dealership completely ignored my emails too. Would never recommend to *anyone* - 0/5 for car, 0/5 for service!

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+2 Found this review helpful
"Awful Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor service and cancel warranty work presumably because they aren't able to rip people off.

"Stay clear"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Inscape Land In Norwich My advice is to stay clear once they’ve had your money they really don’t care Had a problem with my car Called them and was told to bring it straight up drove an hour to get there for them to look at it and say you’re right followed by an hour drive home they said they couldn’t fit the car in for two months I agreed with a condition I had a courtesy car as I need to get home as I run my own business Day before I was due to drop the car off at 10 to 5 I receive a phone call telling me there is no courtesy car is available And it’s not their fault well it’s certainly not mine all I can do is sit there and wait for it to be done which I replied will it definitely be done tomorrow response don’t know really is not good enough service Why on earth did they not look at the car the first time so they could order the bits and get the car sorted

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+0 Found this review helpful
"Extremely helpful and professional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chiara was extremely easy to deal with, her support and professionalism is excellent. I had many questions and nothing was to much trouble. Communication was prompt and friendly an absolute pleasure to do business with. Chiara is an absolute asset to your team. I hope you go far in the company you deserve too. If your looking to buy a car I recommend you request Chiara as your sales contact . Thank you

"Fantastic! Highly recommend."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I contacted Land Rover Norwich regarding an approved used Discovery for my husband. Right from the first point of contact, the initial phone enquiry, this being so important for any business, and right through the process that followed, the service we received was second to none. This was provided by our salesman Jonny Hudson, who definitely went that extra mile for us. We travelled 180 miles to view the stunning Land Rover, which my husband knew when he saw it was the one for him. When we arrived Jonny made us feel so at ease, with his lovely disposition, and kindness. We felt so valued. He is a credit to the company. The whole experience was so nice, we've even recommended our brother in law to use Jonny, should he decide to change his vehicle., despite the distance. Would highly recommend anyone looking at buying an approved used Land Rover to use Inchcape Norwich.

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Dealership Information

Inchcape Norwich Land Rover is an Franchise dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews2.4 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
0
Poor
1
Terrible
5

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  • Contact Information

    Address

    Inchcape Norwich Land Rover
    Cromer Road
    Norwich
    Norfolk
    NR6 6NA

    Get in touch

    01603 944813
    http://www.inchcape.norwich.landrover.co.uk/

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Inchcape Norwich Land Rover

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