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The car I got from them is amazing solid I got fantastic customer service. They helped me with own finance company and due to issues caused by the finance company they delivered the car to my home a took my old one away fantastic service. But then when I had a good look at the car wheels there are two different types not an issue look a bit more they have them in different corners so still ok frustrating but ok easy mistake. I look at the brands Bridgestone's fantastic look and the other goodride wow a generic tyre not grate the car I got from them was TT £20k plus not a lot off money for a good car but it’s a lot to me. Fine all the tyres have good legal grip but to leave cheap tyres on a premium product is just crazy. And when I pointed it out to them they tell me because they are legally they are not willing to spend £800 on keeping a customer happy all they are willing to do is to rotate the tyres so both brands are on the same side wow fantastic service. You have lost one more customer
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A warning to anyone who is thinking of buying a service plan from Audi. Don’t. Unless you are prepared to go through the small print with a very fine tooth comb. I paid for “peace of mind” two services up front. They failed to mention that if my car was sold or no longer mine (accident) that they do not refund the unused service cost nor will they transfer the service to another vehicle. In other words they have £450 of my money and say tough luck, the terms and conditions mean we don’t have to do a second service. This is after I bought two cars from this dealership in the last 4 months. Great going Huntingdon Audi. Feel proud of your customer service!
third car from this centre and loved every one of them.
Where do I start with Huntingdon Audi? Blatantly lied to by sales staff, sales manager arguing with me when I complain and trying to dodge fixing problems with my new car. Then there's the service department - they break some interior trim and try to claim they didn't do it; always keep me waiting around whilst they all sit around chit chatting. Fail to follow simple instructions, such as don't wash my car (they wash it and of course, scratch the paintwork), don't adjust the seat (they change every single setting), etc. They even replaced my wiper blades and then tried to charge me - the car was six months old at the time and there was nothing wrong with the wipers. I refuse to pay and then end up having one of their service guys refusing to give me my keys. When I complain, again, poor attitude and zero customer service. I tell everyone I know not to use Huntingdon Audi, which has so far cost them £300,000 in new car sales, as these are friends who've bought their cars elsewhere on the back of my experience. I even got both my Audi's serviced at an independent after the poor service from Huntingdon and only then found out they had been grossly over charging me for servicing. AVOID!
Overall the car I have bought is fantastic, I got it for a good price and everything on the dealers and was exceptional and I was very happy. I am however taking a mark off as they arranged to have my windscreen replaced at my home and the firm that they arranged to carry out the replacement had chipped some paint on the car, out of principle I requested Huntingdon Audi to rectify it, which would have been as simple as them sending me a touch up kit in the post which they agreed to do but unfortunately never followed through with. Apart from this they were great, it just takes the shine off the experience really.
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Huntingdon Audi is an Franchise dealership that is based in Huntingdon. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Huntingdon Audi
1 Washingley Road
Huntingdon
Cambridgeshire
PE29 6WP
01480 367086
https://vindisgroup.com/dealers/huntingdon-audi
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