94% Reviews
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64% Recommend
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17 reviews from our car dealer reviews community
Leave a review for Hyams Autos

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17 reviews from our car dealer reviews community

Leave a review for Hyams Autos
Click on the stars to start your review
"Very rude & untrustworthy salesman"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to Hyams Autos because I was interested in buying a second hand car, however I went away buying nothing and disgusted at the attitude of the staff. The salesman dodged my genuine questions about the car and was generally unhelpful. When I asked to test drive it he said no and patronised me saying "you're not ready" which I had the feeling was to do with the car being a 4x4 and me being a young woman on my own. I was so taken aback that I forgot to mention I have had a completely clean licence for 10 years and drive large vehicles such as tractors as part of my job. When I asked how I am supposed to decide to buy a car without seeing if it even starts, he drove me around for 10 mins but would not answer my question about the creaking clutch pedal. Needless to say I did not buy the car after this experience, their salesman is severely letting them down and I would never trust them or recommend them to anyone on this basis.

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+1 Found this review helpful

Paul Hyams from Hyams Autos in response to Very rude & untrustworthy salesman

Hi Hannah, Thank you for your feedback. Here at Hyams we are always happy to welcome and accommodate our genuine buyers. Clearly you are a capable driver and we would not make a judgement based on gender or age as to anyone's driving abilities. We see all different sorts of customers in here with varying requirements, and sell cars to people who travel far and wide to visit us. We are sorry that on this occasion you weren't happy, as great customer service is always our aim at Hyams and we endeavour to achieve that at all times for all of our customer's.

"Appalling customer service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely chat line people. Badly let down by appalling sales staff at Hyam Autos. After several attempts to gain information about a car and each time being told someone will call back I’ve heard nothing. Car now sold.

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Paul Hyams from Hyams Autos in response to Appalling customer service

Dear anonymous reviewer, Sorry, as you are anonymous, we can't answer specifically, but can say that we do not ignore sales calls, that is our business :) We are more than happy to talk to anyone wanting information about a car. We are open 7 days a week, and you can always send messages to us either via our website, or via autotrader. Our prices are based on being as competitive as possible, which is why they are often snapped up! Best wishes for finding your car :)

"Awful customer service "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful customer service was dealt with by a sales advisor , was rude not very helpful at all . Was traveling 60miles to purchase a vw polo he was very unhelpful , would not recommend any one to even bother considering travelling to this garage as they won’t keep a car there for you until your actually sat in your car and on your way there , you have to phone then to say your leaving and he will basically calculate your travelling time . Absolute joke . The car we was going to purchase is still in the garage 2 days later he hadn’t have been so rude we would have bought the car . We was that confident that we was going to buy the car I even changed my insurance over ready but I was told by him that was a silly thing to do .

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Paul Hyams from Hyams Autos in response to Awful customer service

Hi Kayleigh, Sorry to read that you weren't happy - particularly as you were travelling. Unfortunately we do tend to get quite a lot of customers who (I'm sure with the best of intentions) say they are on their way to look at a car and then don't turn up, so it is difficult for us to manage this. We also often get customer's walking in who buy the car immediately, so can't afford to turn away a potential buyer based on the hope that someone else is coming to look at the car. As we do our best to keep our prices as competitive as possible, we do tend to get people travelling from all over to come and see us and always offer the option of paying a deposit on a car to keep it for you, although this will not of course suit everyone. We do advise anyone interested in a car to ring beforehand, just to check the car is still available, as we don't want anyone making a wasted journey. I hope you have managed to source yourself a suitable car and wish you the best.

"Amazing"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This company is very helpful and kind. If you ring up about an issue they usually help you with it that same day. Lovely employers, always have a chat and always talk to my 2 year old whos fascinated in their environment. Give you a loan car if your car needs looking at over a certain period. All in all, the best garage I’ve ever been to :)

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+0 Found this review helpful

Paul Hyams from Hyams Autos in response to Amazing

Dear Emilee, Thank you so much for giving us a fab review! People don't often take the time to post positive reviews, so it really is appreciated!

"Another great purchase."
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My family & I have bought 18 cars from Hyams Autos over the years. My latest purchase being a Ford Focus Titanium Ecoboost which once again I am very pleased with. All the staff are very helpful and professional.

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Paul Hyams from Hyams Autos in response to Another great purchase.

Dear Bernard, Wow, 18 cars, that must be a record! How wonderful that we have you as a customer - thank you very much for all your repeated custom, and thank you for taking the time give us a review! What a pity we can't review customers, as you would get 5* from us!

"Highly recommend "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased fiat 500 on 08.04.18. Service excellent, dealer very patient and understanding, would highly recommend. Safety check of car before purchasing was very thorough and reassuring. Thank you.

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Sarah Ibbetson from Hyams Autos in response to Highly recommend

Thank you very much for your review, so glad you found the service excellent!

"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service and aftercare from Hyam Autos.

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Sarah from Hyams Autos in response to Great service

Many thanks for your review - it really is appreciated!

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"Fiat 500"
3.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Fiat 500 from here back in August. The car wasn't exactly as described when it came to the overall condition of the car and I have had to take it back for repairs 3 times. They have resolved the issues but I should have been told about them so I could get them fixed there and then as I do not live locally to the dealership. However, he car was clean and a good price.

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Sarah from Hyams Autos in response to Fiat 500

Many thanks for your review. Sorry to hear that you had issues with the car, but glad to hear they are now resolved. We do have courtesy cars available for customers to use, or we can carry out repairs whilst you wait. All of our cars have photographs on the website, as we realise that lots of our customer's travel to visit us, so we like customer's to have a good idea of the vehicle condition beforehand. Glad that the car was clean and a good price!

"Treasure"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very Good Service and opening hours are good too.

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Sarah from Hyams Autos in response to Treasure

Many thanks, we are open from 8 till 6 on weekdays, 9 till 5 on a Saturday and 10 till 4 on a Sunday!

Sarah from Hyams Autos in response to Treasure

Many thanks for the review - glad to hear you felt the opening hours were good! For car sales we are open 8-6 Monday through to Friday, 9-5 on a Saturday and 10-4 on a Sunday,

"Durrant"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good selection of cars , friendly service , no pressure prompt service . Very Good would recommend.

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+0 Found this review helpful

Sarah from Hyams Autos in response to Durrant

Thank you for the review and pleased to hear that you found a good selection of cars with a friendly service.

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Dealership Information

Hyams Autos is an Independent dealership that is based in Malmesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Car Sourcing
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Ratings
17 reviews3.8 out of 5 stars — Rated Very Good
Excellent
11
Very Good
1
Average
0
Poor
3
Terrible
2

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Contact Information

Address

Hyams Autos
High Street
Malmesbury
Wiltshire
SN16 9AU

Get in touch

01666 822787
http://www.hyamsautos.co.uk

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Dealership Statistics

64%
Would recommend this dealer to family and friends
70%
Thought the dealer was knowledgeable and helpful
66%
Thought issues were resolved quickly and easily
94%
Percent of reviews responded to by this dealer

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