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Rude staff. Sell cars that are filthy yet say they have been cleaned. Will not allow you to collect at the weekend so you have to pay for delivery which is not anywhere near the price they estimate on their website. The car I bought had dog hair all over the boot. The roof interior was filthy. The vents all clogged with dirt. When I viewed it it was at the back of their garage surrounded by other cars with no way of getting it out to see it properly. When I complained that it was filthy after it was delivered and that the MOT said there is a nail in the tyre they were rude. Only offered £15 to get a tyre repair and £10 to get it valeted inside and out. I had even bought the extra warranty but they did not care. They are appalling.
Reviewer has confirmed their email address
Ideal Car Centre from Ideal Car Centre in response to Terrible customer service
Whilst we never like to have unhappy customers and strive to keep people happy, unfortunately in this instance what you are saying is not true, we went out of our way to keep you happy and you were rude, aggressive, unreasonable, and threatened us with 'so many bad reviews all across Manchester' simply as you were trying to extort more money out of us. It was explained on our website and prior to sale and numerous times to you afterwards that we do not deliver cars ourselves or organise delivery. We put you in touch with delivery companies who usually charge approximately £1.50 per mile but they would confirm exact costs with you, which they did and you simply weren't happy. Unfortunately delivery is nothing to do with us. You stated the tyre had a puncture, and despite it never needing inflating whilst in our possession, we agreed to cover the cost of a puncture repair. The car was valeted and you viewed it prior to sale and it was clean, however we apologised to you if you thought the valet was not up to our usual standards and we offered to pay for the car to be valeted. We were polite and tried to be helpful at all times but you immediately became rude and aggressive and threatening, and it was very clear you were threatening to leave bad reviews unless we paid you what you wanted.
Samantha in response to Terrible customer service
As stated. I only saw the car in a dark garage. It was not brought out to be seen properly. I expected the car to have been cleaned and ready for collection. That is my experience in the past when I have bought cars. On this occasion with this dealer it was not. I offered photographs as proof. The man on the phone got rude and was shouting from when I said that you could not get a valet for £10. I stated I would leave a bad review as the way I was dealt with and the way the car was so filthy served it. All I wanted was a clean car with no nail in the tyre. I paid the asking price and for two years warranty. It was not about money or getting money. It was about being treated respectfully and being sold a clean car with no nail. Any other dealer cleans and makes good any issues before you collect the car from my experience of buying cars previously. Others need to know how you treat your customers
Great experience with iDeal Car Centre Ltd. On the day I dealt with Ben. Everything was dealt with quickly and professionally. Ben was friendly and a pleasure to do business with. Cannot recommend highly enough, and very happy to do business with them again in the future. Thanks guys
Reviewer has confirmed their email address
It's my first time owning a car and Daniel patiently went through the entire process with me. There was absolutely no hard selling at all and the entire process made me feel like I could trust them. Honestly in future if I ever need a vehicle again, they would be my first go-to.
Amazing service, friendly nothing too much trouble. Easy to deal with and we’re really happy with our purchase. Thank you
Bought an Alfa from Ideal last week. It was very reasonably priced, they were honest about the details of the car and happy to answer any questions I had. Great experience from start to finish, definitely recommend!
It was a first for me when I bought a 2011 MX5 online! The risk was that I paid for it in full before seeing it. Positives: Danny went to great lengths to point out blemishes and faults with the car. Bear in mind that it is an 11 years old car one does not expect perfection. The body marks were described with absolute honesty and there were no surprises. If anything, I expected a little bit worse. The handover was excellent, I was collected from the train station by Ben who was polite and punctual and wee bit of an MX5 fan. Danny was pleasant and explained everything in the handover. At the end of the day, a fair car at a fair price. Negatives: Nothing really to write home about. I asked if there were 2 keys with the car. Technically there were but both need to be refurbished. The premises are minimalist but designed for out of town buyers, rather than passing trade. The warranty is probably as much use as a chocolate teapot. A £500 limit only on big ticket, catastrophic events which are rare. Hopefully I will never have to test it! I would not hesitate to use again. Nothing was over-promised.
Reviewer has confirmed their email address
Dan at ideal was an absolute pleasure, from the first visit he was professional, open and upfront. He was always on hand and able to answer all of my million phonecalls with questions and queries and even managed to rearrange our pickup of the new car sooner than originally agreed He made the whole experience seamless and stressfree. Thanks a million Dan!
Booked an appointment and car was available for viewing when I arrived. Greeted by Daniel who was very polite and helpful and offered what I considered to be a very fair trade in deal for my car. Purchase and exchange was completed within an hour and then back on my way up north and east. From my experience I would recommend a friend to this dealership, 👍
Reviewer has confirmed their email address
What an incredible independent garage iDeal Car Centre is. Daniel and the rest of the staff are exceptional and the cars are like brand new. The price I paid for my car was the best in the North West and iDeal was recommended to me by my partner who bought one of his cars from them a few years ago. There were little to no problems during the purchase of my car but any questions or anything that arose, Daniel and the team did their utmost to sort it quicker than I could blink. Incredible. If, when I do come to change my car, I want another second-hard but practically brand new car, I’ll be coming straight back to iDeal!
Reviewer has confirmed their email address
Rude, difficult, generally unhelpful and worst of all lies. Be exceptionally cautious here!
Reviewer has confirmed their email address
Ideal Car Centre from Ideal Car Centre in response to Unpleasant experience
We are sorry to receive your review however unfortunately your review isn’t the truth. You enquired several times on our car and we responded by email every time and tried to ring you on numerous occasions. Eventually we spoke to you and could not offer what you wanted for your part exchange. You then messaged yet again claiming you hadnt contacted us, and didn’t have a part exchange, and that we hadn’t replied to your fresh enquiry, Yet when we showed you proof we had replied to all your enquiries including previous ones you denied making, you got aggressive and rude and claimed to have bought a car elsewhere already. At which point we questioned why you had made a fresh enquiry if you had already purchased a car and had no intention of buying ours. It was a very strange exchange which thankfully we have records of all of it. You simply seemed to be looking for an argument and threatened lots of bad reviews such as this one.
Why buy from iDeal Car Centre? With over 30 years Main Dealer experience, we believe customer satisfaction is paramount. We aim to find the ideal car for you at the right price, whilst providing excellent customer service. Operating on an appointment only basis - Please call to arrange a viewing and test drive. P/x welcome.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Ideal Car Centre
Unit B Highfield Road Industrial Estate
Manchester
Greater Manchester
M38 9ST
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