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Bought an A3 about a month ago which was in very good condition and have had no problems at all, the purchase process was quick and effortless thanks to the very helpful staff members, would highly recommend the Ideal Car Centre.
I purchased an Audi A3 from this dealership and immediately fell in love with the car, the sales experience was effortless and I didn’t feel any pressure to purchase the car at all, I was advised however that the Audi’s are selling very quickly at the moment and that it would be beneficial to come to a decision sooner rather than later to secure the vehicle, out of interest I looked on their website some time after and noticed that every single of their 4 or 5 Audi’s they had at the time had all sold!
I have to say that after finding the cheapest car for it's age and mileage online I expected the worst. After making a telephone enquiry I was pleasantly surprised, the salesman was friendly, polite and very knowledgeable. I decided to make a trip over ( Some 120 Miles) and visited the dealership which is basically a unit on an Industrial estate. On my arrival I was welcomed inside and left alone to have a look around my car. I couldn't fault it, it was exactly what I was looking for. I was invited into the office where I was shown all the paperwork and after a brief discussion with the salesman about what my intentions were we were taken on a test drive. I couldn't take the car right away as I needed to move some money from my savings so I left a £1000 deposit to secure the car. We arranged to collect the car the following Wednesday and I was told I must pay the balance 24 Hours before by online bank transfer. I have to admit, this made me feel uneasy and the more I thought about it the more I worried. I rang the dealer the next day to ask if I could pay by debit card upon collection and was advised that this is not allowed, they tried to put my mind at rest and explained that they take so many payments and it was cost effective for them to take it by bank transfer and also explained that if there was any issues with the card payment I would obviously not be able to collect my car, being so far away I couldn't take that risk either. I made my payment and the following day I collected my car. On my collection day I arrived a little late so had to wait a short time as the salesman was with another customer but when he was free the handover was quick and efficient. He set the tax up for me went through all the paperwork and off I went. I have had no issues with my car so I cant comment on the aftersales but I have dealt with many people in my 70 years and I found all the staff at Ideal to be friendly, straight talking and honest. I have already recommended this dealer to my friends and family and I hope they continue to focus on customer service as they continue to grow. Mark
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Recently bought a car from this dealer and reading the reviews I have to say I was concerned. I paid for the car 24 hours before collection and since collecting the car I haven’t looked back. It was painless and hassle free.
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Turned up to view a VW polo which was by far the nicest I had seen that day, half an hour later we were driving it away. Cannot fault the service or the car from the Ideal Car Centre.
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Bought vw golf from Ideal Car Centre only to find out a day later the car had a clutch problem. The warranty would not cover it because they said it was wear and tear. So I took it to a garage that ideal car recommended turns out the whole clutch had collapsed! Ideal car would not pay for this so I had to find £526 out my own pocket to fix which I thought this was wrong after only driving the car 10 miles
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Staff from Ideal Car Centre in response to Terrible
Whilst we are sorry to hear that you are unhappy with your car or the service, we would point out that you purchased a 12 year old Cat D Golf for £1,490 which had covered almost 90,000 miles and obviously a clutch can go anywhere between 40,000 miles and 140,000 miles and would not be covered under any warranty as it is a wear and tear item as you were made fully aware when you signed for the warranty. More importantly, you claim the clutch collapsed, yet you confirmed to us on the phone that the car was driving as it should and you were able to change gear properly etc, there was just a vibration through the clutch. This simply means the flywheel could have some dirt on it or be partly worn and this kind of vibration is entirely to be expected on a car of that age and mileage, but it obviously hasn't failed yet and therefore would not need changing yet. Unfortunately you had the repair completed before discussing it with us, yet despite this we did offer to try to speak to the warranty company to try to get a contribution for you our of our goodwill. Whilst we are sorry that you are unhappy, I think we did all we could here as you chose to have a wear and tear item replaced which had not yet failed and wasn't covered under warranty, and then turned down our offer to try to contribute towards the repair. We have also tried to contact you since to discuss it but you have not returned our calls or messages.
David in response to Terrible
I took the car to a garage that you recommended. It was diagnosed as the clutch was failing. When the mechanic changed the full clutch kit he shows me the the parts bits chipped off and a loose fly wheel , he said it was lucky it didn’t cause more damage to engine/ gearbox which would have cost me even more money. You never offered to contribute towards the cost at all. Yes I know I’m not going to get a brand new car for £1500 but the car should have been advised as ‘sold as seen’ as for the 115 point check well 🤥
Service cannot be faulted, very happy.
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My son bought a corsa 2015 from Ideal Car Centre last November 2nd day overheated told to go to local garage he got a quote for £480 dealer stated the warranty only covers costs for £400 or less some warranty that however having overcome that problem the MOT due last Feb the MOT failed stating it was dangerous to drive so for that to pass its mot £400 driving away from the MOT station the car had a rattling sound underneath now it turns out a bar underneath the car needs replacing as yet to be fixed my son paid £5,700 for this car and the dealer does not want to know should the dealer reply to this review stating it’s all lies I can assure you it is not Trading standards needs to get involved with this dealer it seems the public have no rights when buying a used car from a dealer any suggestions would help.
Reviewer has confirmed their email address
Ideal Car Centre from Ideal Car Centre in response to Not fit to sell any car
We are sorry to hear that you are unhappy, however we sold a car to your son who confirmed he WAS happy with our customer service and his dealings with us, we did NOT sell a car to you. Unfortunately your review is not at all accurate and does not contain the truth. As you are fully aware your son's car developed a minor fault with a fuse which caused the fan not to come on leading to the engine potentially overheating. Your son was advised not to drive the car until it was repaired for free under warranty, but he continued to drive it anyway. He acknowledged this and acknowledged it invalidated his warranty and that he was liable for any further damage to the car caused by this. Despite this we still repaired his car for free. You even complained to the finance company who had an independent report commissioned on the car and found your complaint was groundless and that as a dealer we had done everything we could or should. Whilst we make every effort to keep all our customers happy, in this instance I am afraid we did everything we could have done and could not do anything more. Your son who actually purchased the car and is our actual customer did indeed confirm to us that he was more than happy with the service received.
Well priced cars, very clean and tidy. Staff are very welcoming and helpful, would recommend Ideal Car Centre to anyone looking for a great deal.
Recently purchased a Volkswagen from Ideal Car Centre, I found the staff to be very helpful and they always go the extra mile to help you out.
Why buy from iDeal Car Centre? With over 30 years Main Dealer experience, we believe customer satisfaction is paramount. We aim to find the ideal car for you at the right price, whilst providing excellent customer service. Operating on an appointment only basis - Please call to arrange a viewing and test drive. P/x welcome.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Ideal Car Centre
Unit B Highfield Road Industrial Estate
Manchester
Greater Manchester
M38 9ST
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