0% Reviews
replied to
63% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


11 reviews from our car dealer reviews community
Leave a review for Imperial Car Supermarkets Fleet

Click on the stars to start your review

11 reviews from our car dealer reviews community

Leave a review for Imperial Car Supermarkets Fleet
Click on the stars to start your review
"Absolutely abmissal from start to finish"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't go to Imperial Car Supermarket. We have bought two cars this week - totally different experiences. The cheaper first car from my son from a garage in Stroud - perfect service, efficient and they knew what they were talking about. Imperial Fleet are beyond the very worst in every aspect. No knowledge about the car, dreadful customer service, words fail me really.

Respond to this review

+0 Found this review helpful

APPLY FOR CAR FINANCE?

APPLY NOW
"Avoid. "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Asked lots of questions, test drive, paid large deposit, went to pick up car, and found incongruences between what I thought I'd bought and what the actual paperwork demonstrated, they're still causing me loss as I am battling to sort out their breaches in contract. They'll also try and bully you into taking out warranty and protective paint coating, they don't like it when you refuse. I wish I'd asked for my deposit back. Avoid.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"AVOID!! Car not advertised specification"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very unprofessional company, as soon as I completed the sale they didn't want to know. When I realised the specification was not as advertised (lower power engine) I contacted the sales person, said he'd look into it although was very defensive and aggressive, was told I'd be called back. Not once have I been called back. Further calls and I continued to be "fobbed off" as too busy with customers and it's the weekend. Funnily enough the manager never appears to be in either. Contacted customer support although yet again nothing via email and when asked to speak to a manager I continue to be told nobody is around to speak to. I'd recommend going anywhere elsewhere as once they've taken your money they don't want to know. High pressure sales and terrible aftersales / customer support.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"No issues yet! "
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall the service at Imperial Car Supermarket wasn't to bad. We've had no issues with the car yet which is a big positive. However if the car had been valeted before we went to pick it up the valeter should of been sacked because the car was filthy!

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Recommend!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought the Nissan from Imperial Car Supermarkets without actually seeing the car first. The car did have a few little minor issues but nothing serious and for a 9 year old car it isn't bad at all. I would recommend!

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Can't Fault! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes from Imperial Car Supermarket Fleet a few months ago and I've had no issues what so ever, cant fault them! It was quite a trek to get there, couple hundred miles, but definitely worth it! The car was clean and as described and I would therefor recommend them!

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"happy with the car"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very pleased with my Audi A4 from Imperial Car Supermarket. It's a great car and I have had no issues with it since I purchased it in January. The only Issue I have had is that I still haven't received my holding deposit back yet. Other than that they have been good so as long as I get my deposit back, I would recommend them.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Welcoming and friendly dealers"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had no problems with my BMW from imperial car supermarket, I traveled from Brighton to come and get the car but it was worth it! It's a great car and runs really well. The dealers were fantastic, very helpful, friendly and welcoming, offering me cups of tea. The car was in immaculate condition and I am really happy with the value for money. I will be recommending this dealership to my friends.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Aftersales not good"
3.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car a couple of weeks ago from the Imperial Car Supermarket in Fleet, of which I am happy with. There is a small issue that was either going to be dealt with before we collected (which we were told was the most likely) or they would do it after and provide us with a courtesy car. The issue was still there when we collected so we emailed to let them know. This didn't get a response and I have now sent a further 3 emails which have been read by at least 10 people, but again no one has got back to me. Not impressed.

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very pleased"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service! I Originally went to another dealership to look at a car but when I got there the battery was flat so I went to Imperial Car Supermarket as it was only down the road and ended up finding an Audi A4 fr a really good price and in excellent condition. The dealer was very helpful indeed! and up to now I have had no issues with the car at all and I have had it since June. Very happy with this dealership and will definitely recommend them.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Imperial Car Supermarkets Fleet is an Franchise dealership that is based in Hook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.5 out of 5 stars — Rated Very Good
Excellent
6
Very Good
1
Average
1
Poor
1
Terrible
2

Add Review


Contact Information

Address

Imperial Car Supermarkets Fleet
Whitney Barn Taplins Farm Lane
Hook
Hampshire
RG27 8SH

Get in touch

01252 758982
https://www.imperialcarsupermarkets.co.uk/our-showrooms/fleet/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

63%
Would recommend this dealer to family and friends
72%
Thought the dealer was knowledgeable and helpful
28%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Imperial Car Supermarkets Fleet

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information