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I purchased a Lamborghini from Imperials for £175k through collecting cars the auction site (167,500 winning bid & 6k+vat fees to cc) on the 9th June. Imperials had stated the car had no faults. Cars listed on there must comply with the credit consumer act, where you have recourse should they be not-as-listed. I had good communication with Mason, Shaun’s Son up until day of collection, the 20th June. When I was there, he told me the car had the tyre light on, but would go out one I was ‘down the road as he’d just chucked some air in’, I asked if that meant it had a puncture, he said no. I took some photos of the car outside the dealership before setting off. I got home and the tyre light had not gone out, also I’d noticed the engine management light was on (and is shown being on in the pictures before I left them). I emailed my findings to Mason the next day, asking what to do. No reply. I emailed again on the 17th July, stating as I’d had no reply offering help, I wanted to exercise my right to reject the faulty vehicle within the 28 day period (credit consumer act). No reply. 16th August, another email sent by me. No reply. I informed Collecting Cars, at this point, who banned them from using their site, and I issued a ‘Notice Before Action’ on the 31st August. I was going to take them to Court for the amount of the service invoice I’d received to put the car right, for nearly £3k. The ecu report from the inspection shows the faults were present & being ‘reset’ for some time before I collected the vehicle. 3 days later, a reply from Mason! The first one since collection – attaching a signed order form by me (which I was given to do after already paying for the vehicle, & as I was out the door with the folder of service history in my arms) where I have waived all my rights to the credit consumer act apparently. It’s just disappointing, buying a car like this should be a great experience, and I’ve been let down by some cowboys. It’s luckily rare this happens now with second hand car sales, as things like the credit consumer act were set up to stamp them out. So please check the paperwork Imperials are getting you to sign when you are buying.
Reviewer has confirmed their email address
Great experience working with Jake on my Aston martin purchase. No pressure whatsoever and very helpful in every aspect. Car is in fantastic condition and i love it. Jake, Thanks for getting it over the line, much appreciated!!
I just like to say that we have bought 4 quality vehicles from Imperials and have always been made to feel at home when we are there . All issues are always enthusiastically dealt with and solved we have had A Range Rover Vogue ,Range Rover Sport ,Audi S5 and a BMW M4 .....Thanks Jake car buying is still fun
I have been in business for over 30 years and know what great customer service is and imperials did not let me down Especially jamie great guy and very helpful
Reviewer has confirmed their email address
From my first phone call to delivery couldnt be more helpful always kept me informed on progress Delivery driver very polite A big thank you Jake . The M2 competion was as described and im not sure when the smile from driving it will go
Reviewer has confirmed their email address
Never returns calls what sorta Buissnes is people they have working her is awful & Jamie is awful
Very good buying experience with Kevin at Imperials. Professional to deal with , car exactly as described, Good communication.
I am running out of all my politeness and patience with this company. I bought a car on December 2021 and the by never been able to deliver the VO5. How could they sell a car without it. It should have been delivered in the next week or two but it’s the 4th month running. The person sold the car to me an extremely busy personal so he doesn’t have time to answer or return the call to update the status. Well I suppose this is how they do the business and customers may be lucky to have a satisfied experience
Reviewer has confirmed their email address
Exchanged my 4 series BMW for an AMG E63. I dealt with Jamie who was very helpful and professional. Great experience all round. Highly recommended,
Be aware off this company That was my worse car buying experience on my life. I December 5 December 2021 pay £2000 deposit for Porsche Panamera . Rest money was going to pay by finance. That was agreed few days later and pay out to company on 10 December. After that I was expecting to collect car on first coming weekend . I didn’t hear anything from them about car collection, try to contact few times but unsuccessful. Few days later someone contact by email to say that car is under preparation and is broken and they waiting for parts . We getting same answers every week till Christmas when I was promised that car will be ready to collect. Unfortunately again car wasn’t ready. Was left without car for over new year with running finance on my name . After new year car was still not ready and they ask me to wait till middle off January. I was asked to give me my deposit back and inform finance company about situation and close agreement. Deposit was returned and I was hopping that finance company was sorted out. I was wrong, money was took from my bank for first payment for car and nothing was close . I was contacted police for fraud and also contact finance company about situation, they don’t even know that I never get car . Kevin from this company promise me to let me know when this car is repaired and now they sold car to someone else and left me without car and with finance still on my name . Total scammers please be aware off this people
Reviewer has confirmed their email address
Imperials have been in business for over 25 years as one of the leading Prestige Car Dealerships in the UK, selling both New and Used Vehicles to our Thousands of Happy Customers Worldwide. Over the years Imperials has continued to grow and now has dedicated departments for Used Car Sales, New Car Sales, A Vehicle Sourcing Department - to do all the hard work for you and find the dream car you have been looking for. We also offer Full Dealer Facilities including Fantastic Finance Packages and our Unique Platinum Warranty which is second to none and even includes a wear and tear element which is available exclusively though Imperials. We are the prestige dealership you have been looking for.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
founded in 1987
Imperials Chelmsford
Ongar Road Cooksmill Green
Chelmsford
Essex
CM1 3SR
Mon | 09:00-18:00 |
Tue | 09:00-18:00 |
Wed | 09:00-18:00 |
Thu | 09:00-18:00 |
Fri | 09:00-18:00 |
Sat | 09:00-18:00 |
Sun | 10:30 -15:30 |
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