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I deposited a range rover over the phone with Imperials Chelmsford... I dealt with J start to finish who told me once the finance has been accepted and paid out, I can collect it then straight away. My part exchange Mercedes was taken for a quick drive and the finance on that car was cleared within a week and they sent me the clearance letter for this Great garage and will use again
Never experience such poor customer service as i did at Imperials Chelmsford, just a basic call back was beyond their comprehension. All their positive reviews are based on a sale not how they deal with customers after. What salesman wouldn’t been charming and helpful, they are trying to make a sale. Good companies have good customer service, no better than a back street dealer.
Imperials Chelmsford totally ignored me, I have a quality part exchange vehicle and have contacted them at least five times in order to buy a vehicle on every occasion even on the out of hours mobile number they have totally ignored me they clearly do not want my money what a let down.
Absolutely disgusting the way they treat customers, drove 9 hours all round trip, 4 and half hours there and back for a car I put a desposit on of £500 for them to tell me it wasn’t there when I arrived, then tried to convince me to buy a different one. No phone call, no nothing, so disgusted with the way they run there “business”. Wouldn’t waste your time.
Anon in response to Imperials Cars, Essex, London
We paid a £1000 deposit and waited 4wks for them to sort thing's out and now they've told me its been sold to someone else even though its still being advertised for £1000 more than the original price
Very good service at Imperials in Chelmsford. The car is lovely and clean and was excellent value for money. I am still waiting for my spare keys but the dealer has promised they will be delivered today after I phoned them about 7 or 8 times about it but other than that I can't fault them. I would happily recommend this dealership to my friends and family.
Reviewer has confirmed their email address
Imperials have been in business for over 25 years as one of the leading Prestige Car Dealerships in the UK, selling both New and Used Vehicles to our Thousands of Happy Customers Worldwide. Over the years Imperials has continued to grow and now has dedicated departments for Used Car Sales, New Car Sales, A Vehicle Sourcing Department - to do all the hard work for you and find the dream car you have been looking for. We also offer Full Dealer Facilities including Fantastic Finance Packages and our Unique Platinum Warranty which is second to none and even includes a wear and tear element which is available exclusively though Imperials. We are the prestige dealership you have been looking for.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
founded in 1987
Imperials Chelmsford
Ongar Road Cooksmill Green
Chelmsford
Essex
CM1 3SR
| Mon | 09:00-18:00 |
| Tue | 09:00-18:00 |
| Wed | 09:00-18:00 |
| Thu | 09:00-18:00 |
| Fri | 09:00-18:00 |
| Sat | 09:00-18:00 |
| Sun | 10:30 -15:30 |
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