National Delivery Available
View today's best leasing deals, delivered directly to your door!
Sell Your Car Today, Let Us Give You The Best Price.
Highly competitive quotes on Paint Protection Film for your car
Car Dealer Reviews is an
official partner of Auto Trader
Cooper Cobham is the only and best BMW garage for me due to its top customers' services and caring. It goes without saying that the garage delivers to the highest possible standards in all fields but it is the day to day care and service that has been keeping me there for so many years. I have had many new cars from this garage and I have just had another top service done. This is, in particular thanks to the Manager Lewi Fasulo, who gets out of his way to care and to look after his customers. My present car has failed us all several times due to serious issues which should have never occurred on a BMW to start with. BMW HQ do have the history. Lewi Fasulo has always supported me and rectified any issues as best as it was possible. This time, when BMW HQ has failed me by not even considering to support us and offering any compensation for the faults of my present car, Lewi and the garage have helped yet again. And this time, it should have been sorted by BMW HQ as there have been issues with my present car that should have never happened to a car from BMW. BMW HQ put all the responsibility onto Cobham only. Lewi Fasulo has an excellent team with Henry Tanor, Oliver Clayton and Alex Miller, who, too, have been looking after my car and me in the best possible way. As long as Lewi Fasulo manages Cooper Cobham I shall not leave Cooper Cobham and I will always get my cars from there as I completely trust him and his team.
Reviewer has confirmed their email address
We called in on BMW Coopers Cobham without an appt. with a tyre malfunction. With a limited number of machanics on site, (as just before Christmas), Ali F. was able to sort the problem out for us and proved very efficient. Our thanks to Ali !
Thanks to Grant who went the extra mile to ensure I achieved the car I was looking for. Nothing was too much trouble his efforts made buying the car a pleasure, well done..!
Today I received some outstanding service from Nikki and Henry from BMW Cooper Cobham. They went above and beyond. There was confusion with my booking and tyre insurance which resulted in me and my 9 month old baby having to wait for a longer period of time than planned however they were so helpful from start to finish!! MASSIVE THANK YOU.
Reviewer has confirmed their email address
Tried to call Cooper Cobham BMW 3 times and on hold for 10 mins each time. Can never get through to anyone
Reviewer has confirmed their email address
Great service by the team at Cooper Cobham BMW and fabulous customer interaction by the manager. Will definitely come back here again and again.
Reviewer has confirmed their email address
What an awful experience with Cooper BMW Cobham. Oh my gosh, they just don't care if you're frustrated with their poor service. You get this feeling of being in a cheap happy meal restaurant. Avoid, avoid, avoid.
Just collected my new car which is the 3rd I have purchased over the years from from BMW Cooper Cobham. This time was no exception to the excellent service I have always received. Maxine, Alex, Lee, Ben & Elliot all made sure I was getting the right car, the best deal and kept fully informed at all times. Nothing was too much trouble and always friendly with no pressure. Will be back again next time. I've also had all 3 cars serviced here and couldn't fault the service department either. Thank you.
Reviewer has confirmed their email address
My car was booked in for a brake fluid change and MOT. After waiting half an hour to be seen I was told the loan car that was organised 2 months previously was not available but that someone could drop me home and then they would return my car to my home address later that day. I had no choice but to accept and be without a car all day because the MOT is due. At 5.30pm I hadn't heard from them so called and was told that it was "just being finished" and a driver would be returning the car shortly. At 7.30pm there was no sign of it and no answer on the dealership phone line. Its now 10pm and it has not been returned. There is a slogan on the dealership wall saying that they want customers to be "completely satisfied" - cancelling pre-booked loan cars and then not returning customers actual cars is probably not the best start. What they are very good at is sending you a 3 minute video of the underside of your car telling you about all sorts of things that could do with being replaced - in my case it was 2 front tyres, brake discs and brake wear sensors. Well its just passed its MOT so I think I will decline on that, but when the time comes to replace these items I will be taking the car elsewhere. That is, of course, if I ever get it back.
BMW Cobham pride themselves on customer service but the reality is that their customer service couldn’t be worse if they tried! 6 weeks after agreeing to buy a 2 year old X3, and after the third time of being told it ‘was ready’, with all the agreed work carried out, the car was still not finished... The background is that 6 weeks ago we called a couple of times to make an enquiry about the car. No-one was available and no one returned our calls. I then sent through an internet enquiry and heard nothing! So I paid a deposit on the car via their internet portal in order to try and get someone to wake up and let us know what the next steps may be. Still nothing. Another week later I called Cooper Cobham and asked to speak to the manager. He explained that they hadn’t been aware of the above attempts at contact due to the internet portal system not properly syncing with their own. Fair enough I thought - just a glitch. Surely service from here would be as one would expect from a supposed premium brand. So after arranging an inspection on the car, & being told it was ready when we turned up to view it the car hadn’t even been cleaned!? How can you possibly tell what conditions car is in when it’s covered in mud and bird poo? & Despite repeated attempts to get this rectified, being apologised to, & told that they understood the service we had received ‘was unacceptable’ and wouldn’t happen again, they continue to amaze us in terms of the total lack of ability to communicate between themselves, with us the customer resulting in a total failure to rectify issues and ensure agreed work was carried out. We obviously complained and asked to speak to the manager. We were never called back! Second time around and a week later (after again having to chase the office) we were told it was ready they had actually bothered to wash it, but not made any attempt to fix the scratches, broken seat etc that they had agreed to fix. At this point we finally managed to get management involved and, once again, received assurances that the level of service we had received ‘was not acceptable’ and that if they were us they ‘wouldn’t be happy either!’ and that they would get everything finally fixed. Phew! Third time around..... we had an email saying all the ‘agreed work had been completed’ and after a visual inspection they were happy that the necessary repairs had been made. So, My family and I (who were all very excited) went to colllect the car with the full expectation that after everything we had been through the car would now be finished. After all one would expect, after our experience so far, that we would be provided with accurate information from sales/management. Guess what? It hadn't been finished! The manager then backtracked and said parts for the wheels were on order and they the seat would need to be fixed on another occasion. Clearly more incorrect truths. We were either being repeatedly lied to or just the unlucky recipients of total incompetence. It was then that it was suggested we ‘didn’t buy the car at all’ ‘as we clearly not happy with it’ which is the best advice we had been given by Inchape. The truth is that we wanted the car, but just wanted to be treated with respect and given honest updates about the cars status. Not repeatedly told the car was ready when it wasn’t. There seems to be a total lack of care and interest with regard to selling second hand cars and we can only assume the whole Cobham dealership is mismanaged due to the continued incorrect claims that agreed work had been done when it hadn’t. If this is the level of service you get when attempting to buy a used car I dread to think what the after sales service is like. We will be picking this up with BMW directly, not Inchcape/Cooper Cobham as suggested, given it seems that Inchcape/Cooper Cobham are the problem! Bmw should be concerned given the brand damage this sort of incompetence can have on its wider reputation. We have been left stressed out and hugely inconvenienced, not to mentioned slightly humiliated by this whole experience. Appalling. Avoid. Would give a negative rating if I could.
Reviewer has confirmed their email address
Inchcape Cobham BMW is an Franchise dealership that is based in Cobham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Inchcape Cobham BMW
18-22 Portsmouth Road
Cobham
Surrey
KT11 1JA
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Inchcape Cobham BMW, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
