I have A4 Audi convertible that I bought new from the previous incarnation of Tunbridge Wells Audi. When an engine warning light came on I naturally took the car to my local Audi center. I was charged £150 for an investigation they found 4 faults the most concerning being a potential issue with the catalytic convertor, a minor one being one reversing light not working. I authorized both to be investigated at further cost. They decided to do the minor one first and after £200 of further investigation now realize that the issue was with a module under the seat and much of the interior would need to be removed and would cost even more. I did not authorize any more work on this. They then looked into the catalytic convertor issue for another £400 - they have decided it is the catalytic convertor that has failed - however they cant get an Audi part (car too old) so they can't mend it. Apparently it is my fault that they didn't investigate the catalytic convertor first!! If they had done the work in a sensible order I would not have authorized work on the reversing light. They were not prepared to accept this and reduce my bill accordingly. So I have been charged £780 for no improvement in my car. It was the blank refusal of Momiinur Rahman (the service agent) to understand a responsibility to advise a customer appropriately - the idea that I should decide the order in which work should be done is laughable. I am still an Audi fan but will never use this company again. My Q5 will go elsewhere for servicing.

Jet at Tunbridge Wells Audi was great helpful and Friendly and I got the car I wanted very quickly and everything was very well organised. Great stuff a very happy customer.

I recently purchased an Audi A1 from here. Amazing customer service, incredibly helpful and nice man to deal with. Would highly recommend Tunbridge Wells Audi to anyone. Will be comeback for next car.

I was dealt with a young lady called Holly when enquiring about A7 .It was a super fantastic service I got and truly professional as I would except from Audi.Keep up your standards Tunbridge Wells Audi. Cheers Brucie

I bought my Audi TT RS+ brand new out of Tonbridge Audi in May18. The car is absolutely marvellous but the sales service and after sales service from this branch is not very good. In my opinion they should not be selling the RS brand there! After the salesman drove the car round for me he ran off and with no words of explanation it was a miracle I got home in one piece and initially avoid launching the car into the showroom and/or wipe out all the cars standing on the forecourt. Subsequently I could not get any after sales service and had to find how to fully operate the 7 speed gearbox off the internet. Thankfully Audi Coulson offered to spend an hour sitting down with me to set up the internal controls and explain everything to me, A BIG THANK YOU TO MICHAEL ALEXIS-NOEL AND JED CALLAN from the sales team.You just made enjoying the TT RS a whole lot enjoyable and otherwise filled a very big hole of frustration and disappointment. Shame Audi Tonbridge you completely mis sold me the car without all the extras I wanted on the car that was available. I may have to re-order the car again to get the correct specification I really wanted. BUT BIG THANK YOU TO MICHAEL AND JED!!!!!!!!!!!!!

We purchased an Audi Q3 last week from Audi Tunbridge Wells and received great customer service especially from Stephen Barleycorn such a nice chap and his brother Andy could not of been more helpful. Would recommend either of these salesman to anybody. We are more than satisfied with our purchase.

I visited Audi Tunbridge Wells yesterday with a friend who was having her Audi serviced, but as they were so busy I gave up waiting and decided to return today. After sitting with Sam for and hour and half, about to walk out to test drive an A1 I was introduced to Andy the Sales Manager. I have never met anyone ruder in my entire life. This man proceeded to tell me, in no uncertain terms and with sheer contempt that my vehicle which I wished to PartX was worth £2800. I challenged this as not only do I work in the motor industry myself, I have done research beforehand including a full HPI and checks on AutoTrader etc so I know my car is worth between £5.5K to a max of £7K! When I explained this to him he simply shrugged his shoulders and said "oh well, that's all i can say..bye!" I had to walk out. Andy ,due to your arrogance and poor customer service skills you have literally lost a £13K sale over a £2700 dispute all because you/Audi need to make sure you undercut and scam anyone who walks through those doors. I would like to say that Sam was brilliant but Andy you need some lessons in customer service. I will 100% not be recommending Audi Tunbridge Wells.

Very poor service from that Audi centre. They have waisted 2hr of my driving. They have invited me for a test drive and haven't got anyone to look after me. They have reserved car for me which they have sold to someone else after . Avoid!!! Audi Tunbridge Wells has contacted me back and apologise and as a goodwill they have offered that they will contact person which they have sold car too and they will convince to give this car back and they will sell this car to me. I'm feeling disgusted! Very dodgy centre!!! How car which has been sold still appear as available for sale on your website and Auto trader. I'm really afraid to making anymore business with Audi UK and especially your centre! Avoid !!! I'm really shocked and I do feel discriminated by your centre!