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6 reviews from our car dealer reviews community
Leave a review for Inchcape Volkswagen Stockport
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6 reviews from our car dealer reviews community

Leave a review for Inchcape Volkswagen Stockport
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"Poor customer service after sale"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor customer service once they've got your sale. We paid for them to retro fit a parking camera to the rear of the vehicle which is misaligned so is almost useless for parking, we've tried to contact them to sort a couple of times since July 2023 which to be told by the salesperson they will be in touch and send someone out but still nothing. They also contacted in January by text, 2 emails and a phonecall asking us to book in a service (as part of the service plan), we told them we hadn't had the car for a year so it shouldn't need servicing but they said they'd had the car in stock since February 2022 so they insisted on booking it in. We planned our weekend around dropping the car off at 8.40 om Saturday and not having it for the day only to be told half an hour after dropping it off they won't service it as its not approved by Volkswagen Financial services. We had already travelled home by train at this point. This all should have been checked before we arrived at the dealership. Avoid this dealership.

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased an RS4 from Aidi Stockport. I had a couple of other dealerships and makes of car in mind but after dealing with Chris Atkinson initially it was clear that I was going to buy off him. As the process unfolded Chris didn't disappoint with great communication right up to hand over when he even came off annual leave to deliver my car on the day that I wanted. Thanks Chris

"Terrible experience "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff are basically taking the piss: disinterested in serving general public, snooty, lazy, unresponsive, pushing spam email. Night and day with other car showrooms in the area. So unprofessional and disinterested in your custom it was shocking.

"after car sales "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found that once they basically had the deal anything else didn't matter, called several times for a problem to be sorted and they really couldn't be bothered. I doubt very much my next car will be bought from that branch after have at lease 3 car from that branch previously very very disappointing.

"Not recommended"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a pre-owned car in the morning from Inchcape Stockport, drove it home, parked it and then found it wouldn't start when I wanted to go out in the afternoon. The AA got it started for me, but advised me that the battery was completely dead and so I would have to drive it straight back to Inchcape. They did replace the battery, but it took a full week to do. Having picked up the car for a second time and driven it home I noticed it had acquired a dent, but because I had driven the car away, they won't repair it. Unfortunately, this follows similar problems with my previous car when it was serviced at Inchcape, Macclesfield. Perhaps it's company policy to do this sort of thing, I wouldn't recommend as aftercare is dreadful. Use VW World.

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+4 Found this review helpful
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"Would not recommend "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my car which had 4 faults within the 1st day the staff don’t communicate and whenever you try to contact them they say they will call back and don’t I won’t be purchasing my car from themselves and will be going to a different dealership and hope this doesn’t happen to anyone else

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+4 Found this review helpful
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Dealership Information

Inchcape Volkswagen Stockport is an dealership that is based in Stockport. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews2.5 out of 5 stars — Rated Poor
Excellent
1
Very Good
1
Average
0
Poor
3
Terrible
1

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  • Contact Information

    Address

    Inchcape Volkswagen Stockport
    Green Lane
    Stockport
    Greater Manchester
    SK4 2JN

    Opening times

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    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Inchcape Volkswagen Stockport

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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