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After part exchanging my car for another Infiniti of lesser value I have now found out that Infiniti Leeds have put a £3500 mark up and also made me pay an additional £1000 for the car I purchased. I understand that dealers need to make a profit but feel ripped off by this dealer, I was made promises when buying and these have still not been fulfilled, I have had to chase all manuals that were not with the car and will probably never have any dealings with Infiniti leeds again. they seem to be everything bad about car dealers. I have always thought purchasing from a maindealer was the correct way of buying and have done this many times previously and seen my old cars selling for approx £1000 -£1500 profit but £4500 is taking the mick and I hope this dealer contacts myself to try and make right.
One of the sales executives at Infiniti Leeds is appalling. Belittled my partner and also mocked him when stating we saw a car at another Infiniti retailer cheaper. Appalling attitude completely spat out his dummy. Clearly does not like customers negotiating. Obviously lacks skills in this area! When discussing finance options he did not even offer us to sit down, he just hovered around an information booth. Stated we had 'wasted their time'. I'm sorry but that is your job to 'waste time' in order to please and negotiate with customers to get a sale... hilarious! We never even stated we weren't going to purchase the vehicle. We actually WERE based on the final offer.. which is the most hilarious part!! He assumed we weren't, because we tried to negotiate still. That is what car sales are about!! Too bad for him and inifiniti. He lost 2 sales that day... ours and my father in laws, as he too was going to purchase a q30. However due to the disgusting attitude of that sales man, he quite rightly decided not to. Disgusting service from that sales exec would never go there again. Puts that Infiniti centre to shame as it started off so well! Alternatively went to Mercedes. 1st class service, know how to negotiate, no sales execs throwing tantrums and purchased an even better vehicle, with a top spec for less than what Infiniti would ever offer!! If you're ever considering going to buy a car from Infiniti... consider carefully!!! You would be better going to merc or bmw!
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