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The 4 times i have visited the Infiniti Leeds site at varying times of day there has never been anyone on reception and i have been kept waiting for upto 20 minutes to be attended to. I had my recent service done at another garage who had to obtain the parts from the Infiniti garage in Leeds ( they wanted nearly £300 to change the oil and filter) because Infiniti have not released the software to reset the service due message the Infiniti garage tried to charge me £66 to reset this. The couldn't care less attitude of the site manager Rav is not what you would expect from any business. I was going to book my car in there for a safety recall for the airbag for which the dealership are paid very handsomely for only 40 minutes work. I originally got the car from network vehicles on contract hire and they were nearly £100 cheaper per month than going direct to the dealership as network had bought 2000 vehicles direct from Infiniti at a massive discount. This irked the Infiniti dealers as i visited them prior to getting the vehicle as i prefer to deal with local outlets but they were so far out on price it wasn't feasible. The salesman at the time was abrupt and this theme has continued over the last 16 months. Its a good product but it will not gain the market share with the attitude shown by its front line people. I have written to Infiniti directly with my concerns.
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John smith in response to Shocking service
It seems you live a champagne lifestyle with lemonade pockets. Infiniti are a PREMIUM brand so expect to pay PREMIUM prices. I love the brand and dealership and disagree totally with what you are saying. Staff are very knowledgeable and very helpful. They absolutely should charge you for 're setting a service light if you haven't paid for one at their dealership. P.s it's easy to reset when you know how and you don't need no software
After part exchanging my car for another Infiniti of lesser value I have now found out that Infiniti Leeds have put a £3500 mark up and also made me pay an additional £1000 for the car I purchased. I understand that dealers need to make a profit but feel ripped off by this dealer, I was made promises when buying and these have still not been fulfilled, I have had to chase all manuals that were not with the car and will probably never have any dealings with Infiniti leeds again. they seem to be everything bad about car dealers. I have always thought purchasing from a maindealer was the correct way of buying and have done this many times previously and seen my old cars selling for approx £1000 -£1500 profit but £4500 is taking the mick and I hope this dealer contacts myself to try and make right.
One of the sales executives at Infiniti Leeds is appalling. Belittled my partner and also mocked him when stating we saw a car at another Infiniti retailer cheaper. Appalling attitude completely spat out his dummy. Clearly does not like customers negotiating. Obviously lacks skills in this area! When discussing finance options he did not even offer us to sit down, he just hovered around an information booth. Stated we had 'wasted their time'. I'm sorry but that is your job to 'waste time' in order to please and negotiate with customers to get a sale... hilarious! We never even stated we weren't going to purchase the vehicle. We actually WERE based on the final offer.. which is the most hilarious part!! He assumed we weren't, because we tried to negotiate still. That is what car sales are about!! Too bad for him and inifiniti. He lost 2 sales that day... ours and my father in laws, as he too was going to purchase a q30. However due to the disgusting attitude of that sales man, he quite rightly decided not to. Disgusting service from that sales exec would never go there again. Puts that Infiniti centre to shame as it started off so well! Alternatively went to Mercedes. 1st class service, know how to negotiate, no sales execs throwing tantrums and purchased an even better vehicle, with a top spec for less than what Infiniti would ever offer!! If you're ever considering going to buy a car from Infiniti... consider carefully!!! You would be better going to merc or bmw!
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