A bit disappointed to be fair as was looking forward to purchasing a vehicle from them . Beware to anyone buying the GREY JAGUAR XF OV18 . There is a hidden admin fee they try to add to help cover the costs to prep the car( service MOT fuel hpi check ect ect ) even tho while negotiating a deal they said they would do a major service and any work needed for MOT free of charge due to the car having no service history , which i thought was great until I believe they realised the cost of a major service and repairs for MOT then 2 days later told me there was an admin fee .. Nowhere on there site mentions admin fees infact the site says no hidden fees , they tried to say there is a section that says speak to an advisor about additional charges( infinity had 2 days to mention this fee and never) . This is in fact in the extra services section not even related to admin fees, asked to speak to the sales manager or dealer owner to discuss and just got ignored this was 3 days ago and still no contact(edit 13/5/25 recieved a call eventually apologising and agreeing with my points and accepted they had failed in this instance) CLEARLY SELLING LOADS OF CARS AND DIDNT WANT MY CUSTOM... if this is the pre sales customer service I hate to see what after sales customer service is . Done my own research on the grey jaguar 0v18 no service history since 2020 and no timing chain has been replaced , oh well plenty more dealers