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11 reviews from our car dealer reviews community
Leave a review for Island Car Centre
Leave a review

11 reviews from our car dealer reviews community

Leave a review for Island Car Centre
Leave a review
"Don’t waste your time or money "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Traded in my lovely car as we needed something bigger for our expanding family. Have had nothing but problems with the vehicle since, and it’s now worth less than half than what we paid for it a year on. We were sold a car that was not fit for purpose from the get go, avoid!

"At times poor customer service "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor customer service lack of service car is now at another garage and is not worth what we paid for it

"Fabulous fabulous"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can not recommend these people highly enough. This is second time I have bought from them. Helpful, knowledgeable. Everyone in the office knows what's going on too, a great positive! ( and they could fit the baby car seat too!)

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+0 Found this review helpful
"Great service during part exchange"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Could not have been dealt with any better than we were. On day of picking up car went really smoothly. Grangbspent loads of time going through controls with me. Could not have been better. Cannot shout about how great they ate from the rooftops. Already recommended to friends. Well done everyone.

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+0 Found this review helpful
"Warranty"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After reading some of the reviews on these pages, I am not surprised to find that this dealership does not want to honour the warranty. When we arrived at the garage to have several things put right, we were met with "Oh this does not come under the warranty".....or "Oh it had a fresh MOT that would have been found then"....as previously stated on these reviews the Warranty is a waste of time. Once you have paid your money, they do not want to know. I am still waiting for them to replace the Tyre Repair Kit that they sold to us when it was out of date, and we did not know, but I think when it was MOT that should have been pointed out. I just hope they sort this out, otherwise I shall be on here making further remarks.

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+1 Found this review helpful
"wunderbodi says yeah!"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service. Arrived with car to sell. 21 minutes later agreed price. Money in my bank 24 hrs later.

"A Good Experience!"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We've only had the car a little over a week but so far so good and cannot comment on Island Car Centres warranty other reviewers have commented on. We found this car dealer excellent. No issues when we wanted to try more than one car they had. Dan was friendly, knowledgeable and answered all our queries and concerns patiently and sincerely. They fixed the few issues on the car as they said they would, dealt with the transfer of my private number and lent us a decent car while they did the work. I have no complaints at all and would recommend this car dealer.

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+0 Found this review helpful
"Very poor service - AVOID!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overpriced cars, only interested in money. Once they have payment the warranty may as well not exist. Car has all kinds of problems and they seem to have got payment and washed their hands of the car even though it has a warranty. Not good at communicating with customers, especially when there are problems, and very pushy/intimidating. Would not recommend Island Car Centre to anyone.

"Great sevice very professional "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased my new car from Island Car Centre 6 weeks ago and I love it. The sales team where very friendly and efficient. they sorted the finance on my old car and made the process very easy I would highly recommend to anyone looking for a car. definitely the best car I have ever purchased.

"Just after your money"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Once they have payment the Warranty May as well not exist. Car has all kinds of problems and they seem to have got payment and washed their hands of the car even though it has a warranty.

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+6 Found this review helpful

Jan Hewett in response to Just after your money

I'm having the same problem as Bill and am in the process of writing a complaint letter, for whatever good that will do. I am sure it will go straight in the bin. I bought my car at the end of May and am very happy with it. I was not complaining when I phoned yesterday regarding a problem with the air conditioning, but when put through to the garage part of the business (why??) they were rude and said totally irrelevant things to me. Hence, although it's still under the 3 months warranty, I do not trust them anymore and I have decided to take it to another garage for a report and include that it my complaint letter.

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Dealership Information

Island Car Centre is an Independent dealership that is based in Ventnor. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.3 out of 5 stars — Rated Average
Excellent
5
Very Good
1
Average
1
Poor
2
Terrible
2

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  • Contact Information

    Address

    Island Car Centre
    Main Road
    Ventnor
    Isle of Wight
    PO38 3NG

    Get in touch

    01983 721125
    http://www.islandcarcentre.co.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    54%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Island Car Centre

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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