20% Reviews
replied to
80% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


10 reviews from our car dealer reviews community
Leave a review for Jack Henry Group

Click on the stars to start your review

10 reviews from our car dealer reviews community

Leave a review for Jack Henry Group
Click on the stars to start your review
"Excellent service, very helpful."
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We searched the internet for quite some time looking for the best place to buy a car. So pleased we found this little gem, couldn't ask for a better sale. Great car dealer in Jack Henry & c/o. Friendly & most of all HONEST! We would definitely recommend Jack Henry Group to our friends & family.

Respond to this review

+0 Found this review helpful
"A pleasure to buy from. "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Superb experience very friendly would definitely recommend buying a car/ van from Jack Henry Group.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Great cars with great customer service "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After looking for this certain car for a while and dealing with another very unfriendly dealer I decided to look further into this car. I made contact with Jack to which not only polite but very informative with his information on my car! With car history and willingness to get things rolling quickly I visited the next day for a test drive. After 1 week car was personally delivered with any little problems solved beforehand. Extremely happy with customer service and problem solving with a quick and easy outcome. Showed professionalism and care with family business. Jack Henry Group are very well recommended.

Respond to this review

+0 Found this review helpful
"great service!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found this car dealer via auto trader website and found a vehicle which mirrored to the car I have wanted for my family. Rang them and a bloke named Jack gave me insight and information about how can I get another car etc., as that time I really need to replace my old broken car. Went into the car dealer shop and formally met Jack which I thought too very young to his position and to his job selling stunning cars! But then, when we started to transact the car I have picked, am so amazed with Jack's selling attitude and confidently tracked down his business as easy as it was! He really helped me and sorted everything up to the time that I have got the car in the next day. Me and my family love our new car and Thanks a million to Jack from Jack Henry's Car! great service and easy transaction!

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Great car dealer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great car dealer, absolutely perfect customer service, highly recommended, best quality of cars. Thank you

Respond to this review

+0 Found this review helpful
"FANTASTIC SERVICE, 100% RECOMMEND "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic Service. I popped down to Jack Henry's to view one of their BMW's that they had advertised (at a great price). The car was everything I was looking for, immaculate and well documented - it was practically showroom condition. I expressed interest in the car almost immediately, and yet I didn’t feel pressured at any point in time. Most other dealers just see customers as walking pound signs and just want your money.. not Jack Henry's. I was blown away at how professional the whole process was start to finish, and it was so refreshing to receive such a personal, caring service from a dealer. Friendly and knowledgeable with a real passion for what they do, Jack Henry’s went well beyond the level of service you get from most other dealers. If you’re looking for a great car, great service at a great price - Jack Henry's is definitely the place to go.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"EXCELLENT ALL ROUND"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found Jack Henry very professional and helpful. The car was very well presented in comparison to others I had looked at and certainly competitively priced. I would certainly recommend them and return to buy another car. Nice to see a genuine family run business, rather than a salesman interested in targets.

Respond to this review

+0 Found this review helpful
"Happy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really like these chaps, had a few niggles which were sorted out in a timley manner. Would buy from them again. Thank you.

Respond to this review

+0 Found this review helpful
"Katie"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from this dealer nearly a year ago. And from the get go it's had an issue with the power steering/fluid. We had to keep Travelling to him to have it sorted using my break down recovery. He said the issue was fixed. It wasn't. After him avoiding me he then rang to tell me he had another cars service book he desperately needed and I told him he wouldn't get it until the issue was resolved. He resolved it. By the 'trusty' Machanic fixing a cable tie to the pipe. Over the last week and nearly £600 later I've had the high pressure fluid hose replaced and the air con unit as fluid had gone in that and stopped it working. The car failed it's mot, surprisingly. I told jack when purchasing the car I needed something reliable for my son. And he promised me this would be fine and trustworthy. No morals! I have waited a year to leave my review until I got round to having all the issues fixed (costing near on £1400) on my car and unfortunately I haven't a good word to say about this company!

Respond to this review

+1 Found this review helpful

Jack from Jack Henry Group in response to Katie

hi Katie, I do apologise for the issues you have had with your vehicle. We always try and do our best if a customer has a problem with their vehicle. Which vehicle was it that you purchased? Many thanks Jack

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Kate"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely dreadful experience with this company. The car I bought had a problem from very soon after I picked it up, I contacted them about it and was advised to take it to a third party mechanic for investigation. The cause of the problem could not be found at that time and now that the car has totally failed Jack Henry are denying (even in the face of phone records) having heard from us. Would strongly advise giving them a wide berth. I am facing a £2,500 bill for a car that was demonstrably faulty within 10 days of me purchasing it. They have tried to wriggle out of their responsibility and left me in tears of frustration and with seemingly no alternative but the small claims court.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful

Unknown from Jack Henry Group in response to Kate

This customer rang us to say she had a problem with her vehicle which I told her to book it into her local garage because she was some distance away. After checking the warranty on her vehicle we found it had expired by 2 months. Peter our salesman who originally sold the car to Kate explained this and said that if she brings the vehicle back then we will get our mechanics to take a look. She then told Peter that she had spoken to Jack which is myself about the problem when she had the car for 2 weeks and I told her to take the vehicle into Halfords. Kate never once rang me about a potential issue she had with her vehicle and I would never have told her to take the car into Halfords as they are not proper mechanics. Unfortunately we do get customers that try their luck on warranty claims when cars are out of warranty. I did however pay half of her bill that she had for the vehicle to be fixed. I also arranged it with our mechanics so we got a discounted rate on parts and labour. I tried to help out Kate as much as possible and I did by paying half of her bill to fix the car even when it was out of warranty. Unfortunately every story does have 2 sides and I don’t think Kate has told the whole truth about her review. Many thanks, Jack Fowler.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Jack Henry Group or Jack Henry Cars (as they are also known), is an Independent dealership that is based in Tonbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews4.2 out of 5 stars — Rated Very Good
Excellent
7
Very Good
1
Average
1
Poor
0
Terrible
1

Add Review


Contact Information

Address

Jack Henry Group
Elderden Farm House Chart Hill Road
Staplehurst
Tonbridge
Kent
TN12 0RN

Get in touch

01622 829479
https://www.jackhenrygroup.co.uk/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

80%
Would recommend this dealer to family and friends
90%
Thought the dealer was knowledgeable and helpful
77%
Thought issues were resolved quickly and easily
20%
Percent of reviews responded to by this dealer

Additional Information About Jack Henry Group

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information