20% Reviews
replied to
73% Recommend
to friend


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15 reviews from our car dealer reviews community
Leave a review for Jack Henry Group
Leave a review

15 reviews from our car dealer reviews community

Leave a review for Jack Henry Group
Leave a review
"Excellent valeting"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good custumer service Lots of year experience Be confident whatever you like to purchase thank you jack Henry group

"Unsafe vehicle and poor customer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Think hard before buying from them. I purchased a car in December 2020, initial sale went ok, they offered delivery which helped do business during COVID restrictions. First sign of trouble was when the car turned up with 150 more miles on it and delivery driver who drove it to me rather than flatbed wanted a lift to the nearest train station. When I drove the car myself there were noises coming from the braking system. They told me to take it to a local garage and they would pay for the repairs. It needed new discs and pads all round, rear were scored, front discs were worn and it was not safe. Due to the fact it was going to cost over £700 to put it right they quite quickly stopped being helpful and started messing the garage and me around saying they would send their own parts and did not want to pay all the labour. They only covered part of the costs in the end leaving me well out of pocket. I will be recovering the rest via small claims.

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"Dishonest and unsafe."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Jack Henry Group are dishonest and irresponsble. We have today made an official complaint to Trading Standards. They allowed us to drive away in a car that was not safe to drive. We found out as soon as we had bought it that it had the following major problems: • OSR Anti Roll Bar Linkage Broken • Near side front CV Boot Split • OSF Front Tyre worn (Cord visible) • NSR Tyre very low • Rear tyres low • Rear Suspension upper arm bushes badly worn • Front Suspension Arm Rear Bushes worn • Dash light fault indicates an issue with Handbrake, not brake pads • Scanned Engine Management System for fault codes - 51 discovered across various systems • Running fault - suspected to be the torque converter We were sold a warranty that cannot be used due to the fact that all of these defects had not been checked by the dealership prior to sale. And now the partnership are hiding behind COVID 19 and refusing to resolve the matter, despite still operating their business. Do NOT trust this partnership.

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Jack Fowler from Jack Henry Group in response to Dishonest and unsafe.

Dear Natasha, I am sorry that you feel this way about your purchase. The vehicle that you purchased was a vehicle advertised as a "part exchange to clear", a 2007 Range Rover sport which had covered 133,000 miles. Any Customer that purchases a part exchange to clear vehicle we explain to them that the vehicle is sold as seen and is subject to the customers own inspection. These vehicle are priced at a great deal less than similar vehicles because of this reason. They are not prepped by our staff i.e. fully valeted or put through our workshop the same as our retail vehicles. We take photos of any damage to the vehicle which we did on this particular car and they also do not appear on our website because they are not a retail vehicle. This is explained to every customer and we recommend for a customer to take out an extended warranty just incase you do experience any issues. When Mr Roberts came down he was happy with this, took the vehicle for a test drive, inspected the vehicle and also purchased an extended warranty to cover any potential issues. When you emailed to say that you were unhappy with the purchase i responded to say that we would be happy to assist in rectifying any faults on the vehicle but unfortunately due to the current situation our staff have been furloughed until further notice including our in house mechanics. We have never experienced this situation before but i am more than happy to help as soon as we are out of lockdown so our staff can return to work and assist with your issues. Kind regards

"great company"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an insignia off Jack Henry Group, they defy all the models of car salesmen absolutly brilliant and kept all their promises as promised would recomend them to anyone. A nicholson

"Well priced, great service and great car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a V10 Audi RS6 Avant from Jack Henry Group. It was competitively priced. I got what I wanted as a trade in. We did a straightforward deal. It turns out the car had a few 'standard' issues which, without making an 'avoidance fuss', jack sorted out in quick time. I'd buy another car from him but my car ticks all the boxes I need, for now.

"Excellent service, very helpful."
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We searched the internet for quite some time looking for the best place to buy a car. So pleased we found this little gem, couldn't ask for a better sale. Great car dealer in Jack Henry & c/o. Friendly & most of all HONEST! We would definitely recommend Jack Henry Group to our friends & family.

"A pleasure to buy from. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Superb experience very friendly would definitely recommend buying a car/ van from Jack Henry Group.

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"Great cars with great customer service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After looking for this certain car for a while and dealing with another very unfriendly dealer I decided to look further into this car. I made contact with Jack to which not only polite but very informative with his information on my car! With car history and willingness to get things rolling quickly I visited the next day for a test drive. After 1 week car was personally delivered with any little problems solved beforehand. Extremely happy with customer service and problem solving with a quick and easy outcome. Showed professionalism and care with family business. Jack Henry Group are very well recommended.

"great service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found this car dealer via auto trader website and found a vehicle which mirrored to the car I have wanted for my family. Rang them and a bloke named Jack gave me insight and information about how can I get another car etc., as that time I really need to replace my old broken car. Went into the car dealer shop and formally met Jack which I thought too very young to his position and to his job selling stunning cars! But then, when we started to transact the car I have picked, am so amazed with Jack's selling attitude and confidently tracked down his business as easy as it was! He really helped me and sorted everything up to the time that I have got the car in the next day. Me and my family love our new car and Thanks a million to Jack from Jack Henry's Car! great service and easy transaction!

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"Great car dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great car dealer, absolutely perfect customer service, highly recommended, best quality of cars. Thank you

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Dealership Information

Jack Henry Group or Jack Henry Cars (as they are also known), is an Independent dealership that is based in Tonbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3.9 out of 5 stars — Rated Very Good
Excellent
10
Very Good
1
Average
1
Poor
1
Terrible
2

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Contact Information

Address

Jack Henry Group
Elderden Farm House Chart Hill Road
Tonbridge
Kent
TN12 0RN

Get in touch

01622 829479
https://www.jackhenrygroup.co.uk/

Opening times

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Dealership Statistics

73%
Would recommend this dealer to family and friends
20%
Percent of reviews responded to by this dealer

Additional Information About Jack Henry Group

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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