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3 reviews from our car dealer reviews community
Leave a review for Mercedes-Benz of Poole
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3 reviews from our car dealer reviews community

Leave a review for Mercedes-Benz of Poole
Leave a review
"CRAIG CLAPHAM IS RUDE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rude manager.

"Terrible Service From Mercedes"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I did purchase a CLA180 Mercedes from this dealership in 2019 and was happy with it except waiting 2 years for warranty work to be done (after the first time it went in for the same issue) which actually never got done but COVID did play a part in this. I did part ex this car back to them. So Where do I Start with my next purchase from this Dealership. Viewed a C43, liked it but the Rear Spoiler was a bit naff, so the Salesperson said they will put the original back on, which they did and does look better. During the sale it was Never mentioned to me about their fee that they charge for buying a car from them 🤨🤨🤨. I did know about it so wasn’t shocked when seen it. So Picked up the Car in August and no issues. This is where it goes down hill rapidly. 1. After a day or two I Noticed that the Boot was a different shade of white to the rest of the car, then found some overspray on the back window and a touch on the back light. At no point when I picked up the Car I was told that the Boot was resprayed it was only when I approached the Dealership and asked them. They confirmed that it had been resprayed. The Car is Metallic Designo White. Took the Car back and spoke with a member of the dealership and was told that this colour goes off in Sunlight and I should leave the Car in The Sunlight so the Boot will eventually match the rest of the car 🤨🤨🤨🤨, not what you want to hear from a High End Car Brand. The car did go back in for a respray but a tad better but still see the difference. So I mentioned still see the difference but then was told that what ever they do I wouldn’t be happy with and they won’t do anymore🤬🤬. 2. Mentioned that a Garage had advised that the brake pads and discs all round would require replacing due to squeaking noises. Again mentioned this to a Salesperson and they said that is what Service departments do try to get money out of you. As this was from a Mercedes Main Dealer who advised the Brakes to be changed and then the salesperson says that they just try to get money out of you. It doesn’t Bow well for Mercedes. They did look at the brakes, cleaned them but still squeaking but told that they are within Mercedes Tolerances. 3. Mentioned that there is a rattle on start up and around certain Revs, was told that they all do this. But the other reason I was told (this is priceless, couldn’t make it up if I tried) is that there are 2 extra injectors (6 instead of 4😲😲😲) this is why there is a rattle. To be honest the V8 must rattle like mad as they have an extra 4 injectors😂😂. They did say I could reject the Car which then they said they would put up for more money and sell to someone who don’t know about the issue with the paintwork. The problem with rejecting the car is that the money I would of got back, paid off the Loan and what I was left with wouldn’t of even bought my old car back from them as I would of been £4K short of their asking price for my old car. I hope this post is helpful to other people looking at buying from this Dealership.

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"Shocking service from clueless staff."
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a 67 plate GLE for nearly £30k and was constantly lied to regarding repairs to the vehicle before pick up and it had to go back after three days for the bumper to be resprayed because they forgot.The car drove terribly which was down to tracking front and rear being way out along with all four tyres being badly “feathered”.Mercedes refused to do anything about this insisting they were legal even though in certain spots they were down to 2mm, even refusing to reimburse £60 that I paid for tracking.Technician and management said there was nothing wrong with how the car handled and basically I was imagining it even though they admitted tyres were feathered.I have had to spend close to £1,000 replacing all four tyres as it was too dangerous to drive and it now drives perfectly so it was the tyres all along that were the problem along with the tracking .Mercedes have refused to accept that tracking should be a safety check before car is sold and also that those tyres on a £30k car is unacceptable so now it is with the Motoring Ombudsman.I would never use a Mercedes main dealer again as they’re no better than a back street garage.

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Dealership Information

Mercedes-Benz of Poole is an Franchise dealership that is based in Poole. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

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3 reviews1.2 out of 5 stars — Rated Terrible
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    Address

    Mercedes-Benz of Poole
    Holes Bay Road
    Poole
    Dorset
    BH15 2BD

    Get in touch

    01202 902057
    https://www.sandown-group.co.uk/locations/1408/mercedes-benz-of-poole/

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