Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


7 reviews from our car dealer reviews community
Leave a review for James Paul
Leave a review

7 reviews from our car dealer reviews community

Leave a review for James Paul
Leave a review
"fault rectified without problem"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

During the break between lockdowns I bought a 2003 BMW from them. We had made an appointment to view the car a week earlier. A test drive was offered and as a result we left a deposit. A week later and travelling by train from Essex we were met at the nearest station and driven to their premises. The car met all my expectations but a month later the starter motor packed up. I phoned John Paul and asked if I could get the car repaired locally to me and to foward the Invoice to them. The invoice was paid promptly. Great car and great service. I must point out that the car was beyond the top end for price but was low owners, low mileage and full serice history, also immaculate.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"DO NOT USE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT DO BUISNESS WITH THIS GARAGE, Awful customer service and owner was very rude. Selling cars which are supposedly checked by a mechanic (which are not) and do not want to help you if you have an issue with the £42k car you bought off of them 3 days later.

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful
"Go elsewhere"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a BMW from James Paul sight unseen from the other end of the country, 250 miles away.. They charged a hefty fee to deliver it which we swallowed as we were a long way away and the salesman said the driver would need to get the train back to Horsham. Fair enough. When the car was dropped off the delivery guy mentioned in passing that he was collecting another car from the next town, 20 miles away to drive back. More annoyingly, we had issues with the battery from day one which we were asked to “monitor, as the car hasn’t been used much” When we pointed out that this was nonsense we were promised a new battery. We rang repeatedly and were fobbed off until eventually we were told that it was a wear item and they wouldn’t cover it. So if you do see a car you really want at James Paul, expect it to be faulty and that you will be lied to. Or alternatively, go somewhere that stands by it’s cars.

MR L SMITH in response to Go elsewhere

I wish i'd had read this review site before my recent purchase from James Paul Cars at Bucks Green, nr Horsham, Sussex, With similar issues being experienced to an even higher degree. Working in the technology sector for the likes of Facebook and Microsoft in past years amongst others making some nice friends along the way, including Google may be its time for me to consider entering the world of social media as the modern tool. As i believe the costs to a business with its sales online would possibly be immeasurable, when compared against leaving just another one off unsatisfied customer who possibly has the ability to communicate wide and far with a single click. I may not have the same funds available as the likes of Mr Zuckerberg, but i almost certainly have the ability to circulate my experiences within the same realm....Refund requested would be a much much cheaper option, and satisfying result....

"Poor Service and Untruthful"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from this dealer many years ago, and it turned out to be a bad experience, a double sunroof on a 520 Tourer failing on day one, and a botched fix thereafter. Fast forward 15 years I thought I’d give them another go (people can change) and popped in to view a Z4 for my son. We were ignored for twenty minutes while the salesman chatted and joked to a mate. When I eventually asked to see inside the car the salesman acted as if I’ve asked for a kidney. He eventually opened the door but left the steering lock on - making it difficult to sit in - before resuming his chat with his mate. Some fifteen minutes later, which we had spent sat on a wall in the baking sun clearly with some intent to discuss the car, he asked if we would like the roof opened. I said yes, and also asked for a test drive. He looked us up and down and told us straight to our face that test drives weren’t possible due to covid. I said nothing. He fumbled and mumbled, telling us that people were buying M3’s without even driving them and that it was the same all over the industry. Again I said nothing; preferring to wait and see if he was going to dig himself out of a hole or go deeper. He said it wasn’t really possible ... well, not without telling him how far down the road we were, ‘I mean, we’re happy for customers to drive a car if they’re going to buy it’. This time I did speak, to tell him I was in the trade (I deal in classic Porsche) and we had been giving test drives for months. I didn’t tell him that I had purchased a valuable one owner, low miles Z3M Coupe only three days prior to this from Four Star Classics, who were more than happy for me to test drive the car before stumping up my hard earned, and that I had the full asking price of the Z4 in my pocket. I thanked him for his time and left. We drove on to another dealer and bought a Boxster.

Get Car Leasing

Reviewer has confirmed their email address

+5 Found this review helpful
"No confidence in a so called specialist"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently had my BMW Serviced and had a report done on the Engine Oil, it appears the Oil James Paul fitted when I purchased the Car had the incorrect Viscosity Oil fitted. Also had to argue to get Diff and Gearbox Oil changed at time of purchase which they said didn’t need replacing, this BMW confirmed should have been done. Now not confident they actually changed the Oils after finding out about Engine Oil being incorrect!

"Sold me a faulty car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here which I soon noticed had a worrying engine noise. I had my concerns confirmed by an independent dealer and took the car back to James Paul to see if they would be prepared to help me as I'd only bought the car of them two weeks earlier. To my amazement they weren't prepared to do anything and pretended they couldn't hear the very clear knocking noise that was very clear and had also been verified as an engine fault by another independent BMW dealer. I'm sure that if the car you buy is OK all will be well but beware that if you have a problem with it after buying it they won't help. I've looked through other reviews and can see a trend.

Get Car Leasing

Reviewer has confirmed their email address

+5 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Great! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found James Paul to a very good dealership. The dealer was really helpful and friendly and made the process quick and easy. The car was in immaculate condition and I have had no issues with it at all. I purchased in in January. I would definitely recommend James Paul.

Get Car Leasing

Reviewer has confirmed their email address

+3 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

James Paul is an Independent dealership that is based in Horsham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews2.4 out of 5 stars — Rated Poor
Excellent
2
Very Good
0
Average
0
Poor
3
Terrible
2

Add Review

  • Submit new information

  • Contact Information

    Address

    James Paul
    Guildford Road
    Horsham
    West Sussex
    RH12 3JP

    Get in touch

    01403 823723
    http://www.jamespaul.co.uk/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    28%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About James Paul

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more