Tanya, May 2025
"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased a Range Rover Sport from James Paul Car Sales Ltd, and I couldn’t be happier with the entire experience. From start to finish, the customer service was absolutely exquisite — professional, attentive, and genuinely focused on ensuring I was completely satisfied.
The team was knowledgeable and transparent throughout the process, making what can often be a stressful purchase feel seamless and enjoyable. The Range Rover Sport itself is in immaculate condition and performs beautifully — it’s clear that James Paul Car Sales takes great pride in offering high-quality vehicles.
I wholeheartedly recommend them to anyone looking for a top-tier car buying experience. Thank you again for going above and beyond — I’ll definitely be returning in the future
+0 Found this review helpful
Sri H, October 2024
"Excellent Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Exchanged my BMW Z4 M40i and M340i touring for a M4 Competition. The assistance provided by Christian and Darren was excellent. Darren even delivered my M4 and collected both my cars. I will truly recommend James Paul.
+0 Found this review helpful
Marc T, October 2024
"Great car purchase experience "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased a 2017 VW Golf GTD from James Paul in June. The sale was professional and staff were friendly & helpful. I had a couple of issues with the car and these were fixed under the dealership warranty without any quibbling. I would definitely use James Paul Cars again.
+0 Found this review helpful
Mathew A, August 2024
"Buying bmw from James Paul car sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From start to finish Darren was amazing, his knowledge, honesty and the showroom were amazing, along with a great deal on the vehicle purchased, highly recommend James Paul car sales wouldn’t buy from anywhere else again.
+0 Found this review helpful
J G, August 2024
"Highly rated"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Fantastic garage the staff were incredibly helpful. The car was as described and of a high spec would definitely recommend. Well worth the travel.
+1 Found this review helpful
A S, August 2024
"Excellent Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought my latest Range Rover from James Paul Motors (the 4th car I have purchased from them) the service as always was Excellent. Much better to deal with than a main dealer and I have no hesitation whatsoever in recommending them to anyone. Whether you want a Porsche or a Mini they will be able to help. Amazing service! Very well done as always
+0 Found this review helpful
Lee A, June 2024
"Run!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I could write a long and detailed review of the appalling service I received from Jamespaul cars, but what I will say was in my opinion I was lied to on multiple occasions, the vehicle they sold me wasn't serviced as promised, their after sale customer care sucks and I've had NO help with a small warranty repair. Needless to say I'll not be a repeat customer, if I can give you some advice google Jamespaul reviews prior to spending your money with them,
+9 Found this review helpful
BJB, May 2023
"fault rectified without problem"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
During the break between lockdowns I bought a 2003 BMW from them. We had made an appointment to view the car a week earlier. A test drive was offered and as a result we left a deposit. A week later and travelling by train from Essex we were met at the nearest station and driven to their premises.
The car met all my expectations but a month later the starter motor packed up. I phoned John Paul and asked if I could get the car repaired locally to me and to foward the Invoice to them. The invoice was paid promptly. Great car and great service. I must point out that the car was beyond the top end for price but was low owners, low mileage and full serice history, also immaculate.
+2 Found this review helpful
Samuel T, November 2022
"DO NOT USE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
DO NOT DO BUISNESS WITH THIS GARAGE, Awful
customer service and owner was very rude. Selling cars
which are supposedly checked by a mechanic (which are
not) and do not want to help you if you have an issue
with the £42k car you bought off of them 3 days later.
+7 Found this review helpful
Never A, February 2022
"Go elsewhere"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We bought a BMW from James Paul sight unseen from the other end of the country, 250 miles away.. They charged a hefty fee to deliver it which we swallowed as we were a long way away and the salesman said the driver would need to get the train back to Horsham. Fair enough. When the car was dropped off the delivery guy mentioned in passing that he was collecting another car from the next town, 20 miles away to drive back. More annoyingly, we had issues with the battery from day one which we were asked to “monitor, as the car hasn’t been used much” When we pointed out that this was nonsense we were promised a new battery. We rang repeatedly and were fobbed off until eventually we were told that it was a wear item and they wouldn’t cover it. So if you do see a car you really want at James Paul, expect it to be faulty and that you will be lied to. Or alternatively, go somewhere that stands by it’s cars.
+10 Found this review helpful
MR L SMITH in response to Go elsewhere
I wish i'd had read this review site before my recent purchase from James Paul Cars at Bucks Green, nr Horsham, Sussex, With similar issues being experienced to an even higher degree. Working in the technology sector for the likes of Facebook and Microsoft in past years amongst others making some nice friends along the way, including Google may be its time for me to consider entering the world of social media as the modern tool. As i believe the costs to a business with its sales online would possibly be immeasurable, when compared against leaving just another one off unsatisfied customer who possibly has the ability to communicate wide and far with a single click. I may not have the same funds available as the likes of Mr Zuckerberg, but i almost certainly have the ability to circulate my experiences within the same realm....Refund requested would be a much much cheaper option, and satisfying result....
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