Mercedes Chelmsford. I bought a car from Darren. During the sale he did make efforts to sweeten the deal by adding in several insurance and cover items . This includes alloy and wheel cover with there care+ scheme. On the day of collection the car wasn’t ready I was informed it had to be moted still and have a service so had to wait till closing time the next day. Darren rushed me out the day with my new car it was only when I got home and tried to tax it errors occurred. It had been taxed under another type of tax I can’t tell you what it was. So had to once again go back. Credit to the staff who were in luckily for Darren it was his day of the slimy weasel . But me and the staff had to go to a Royal Mail post office to sort it out. Which really should have been done. I was also missing all the interior items. Owners manual. Fast forward a year and I have my mot nd my tire is flagged as red yet I passed my mot at the time. They quoted me 189 as price however I informed them I was under there care+ wheel alloy cover. Now when I say not a single person in the garage knew this was a thing I mean it . Ellie had no idea what I was talking about, which is an insane joke how can you sell me something and act like it doesn’t exist. Eventually I got through to someone who gave me a number to call. Nether the less I was covered and informed to inform my Mercedes garage who would sort it out for me. Yet once again even after showing them, and also showing them my receipt it took 2 hours for them to agree that the did provide this service but to change it and have one tire changed would take several days. I agreed to this. Now hears where it gets interesting after a hour I got another call my tire was fine road legal and there wasn’t a puncture. So I collected my car. But I still don’t understand how to days earlier I was told I’d have to change it as it was a danger. But when it’s them who has to sort it it’s not dangerous enough. Make it make sense

AVOID AT ALL COSTS! DO NOT USE Mercedes-Benz Chelmsford - I took the vehicle in for three manufacturer recalls, it would appear they damaged my vehicle whilst in their care on their test drive, yet they still handed it back to me, now they have refused to repair it and tried to charge me for their wrong doing. The recall was meant to take one day, a week later the vehicle is still at their premises and no will call me back. It appears everyone I have dealt with so far at Mercedes-Benz Chelmsford does not have any decency, morals or reasonableness, the service team and service manager do not seem to know anything about cars or internal combustion engines (it is not clear why they have not had training when they deal with cars on a daily basis). They are only consistent in incompetence, avoiding and not answering or returning calls, horrific customer service and unreasonable behaviour. They have no care at all that I have been without my car for over a week due to their failure, delays and useless approach. Not at any stage have I been offered a courtesy vehicle and they have still not responded to me about my subsequent costs I have incurred due to their failings. By far the worse experience I've ever had with a main dealer and I've previously had: BMW/MINI/SAAB/NISSAN/SEAT/KAWASAKI/FIAT/FORD It has genuinely been such a bad experience, whilst it probably is not, it has felt like a scam. It has actually put me off buying another Mercedes and I certainly would not from Mercedes-Benz Chelmsford. Even if they repaired the vehicle tomorrow which they are refusing to do, I'm not sure it could now rectify the situation. Escalated to a higher level at Mercedes.