Bought a TTS from these guys and they were amazing! So helpful from start to finish. Can’t comment on MOT/service side as my local Audi will be doing this but really impressed with the sales side!

Audi Hitchin technicians are very unprofessional. Can't do simple oil change without causing problems. Not recommended at all.

Very efficient service when I test drove an almost new A5 convertible. I rang to say that I would accept their trade in for my Audi and would buy the A5. Ryan rang back the next day (Tuesday) to say that he and his used sales manager would ring me on the Wednesday. No call, so I rang on the Friday. The car price had gone up by £4000 (due an internal "admin-level" error) and the car wasn't available for 3 months. No apologies at all during the call. I was made to feel that it was my fault. It feels like the Tesla business model with no dealerships would be better for all car buyers. In other words omit the "middleman".

I had been a customer with Audi for over 20 years and a customer at this particular dealership for about 8 years. I bought a used vehicle from them recently and can say that the service level was 'as expected' right up until collecting the vehicle. However; after driving the vehicle away, I notified them immediately that I had concerns with the way it drove. The vehicle was not clean either inside and the windows and controls were quite greasy. The vehicle was tested the following day by a 'master technician' and they agreed the car should be returned for inspection and remedial works. The vehicle was obviously not checked prior to my collection despite their claims that every used vehicle undergoes a rigorous check, it's simply not true and a false claim. That was over 3 weeks ago. They haven't been able to find a replacement vehicle either (something they advertise they will do if they are unable to remedy the problems) and since advising of a full refund I've not heard from anyone at the dealership in several days, they seem to have buried their heads in the sand and can't even be bothered to pick up the telephone or email and keep me updated with their plan to resolve this unacceptable situation. If you're looking at buying a used vehicle, I most certainly do not recommend Hitchin Audi at this time, and feel that other people should be aware of their practices.