Received the RECALL letter from Mercedes (31.01.2020). Tried to call Lakeside Merc. dealer to book recall service since 08:30. The phone were answered only at 13:24. Line was constantly busy. Then been told, that they are unable to do RECALL service on Saturday. As this is not a customer created problem, then why we should wasting our working day, money and the time, to come during the week for one hour magic RECALL fix??? Been purchasing Mercedes for many years. This is second recall during last 6 months. Considering to sell fully loaded vehicle and purchase more reliable one from the Company, which hasn't got the RECALL records. Very dissatisfied with the Merc service. Tried to make complain, has been transferred to the main Merc office, were being put on hold for another 15 minutes, till gave-up waiting completely. What a joke!