I made an appointment at the Mercedes Lakeside with Bassem to look at an E-Class coupe. I have done a lot of research already and I know this is the car I wanted. I wanted someone to explain to spec options and look at the finance options with me however Bassem was less interested in selling me a car. He spoke to me for 2 mins asking me about what car I like and then showed me a car and that was it. When I asked about a test drive he said they don’t do test drives on Sunday but this wasn’t told to me when I asked for the test drive at booking (I was told to bring in my licence). There was no follow up appointments made to discuss finance options/ test drive. I felt Bassem had no interest selling a car to me, I was very disappointed with Mercedes. This morning I then took a day off and contacted Mercedes Loughton (who is owned by Mercedes) who helped me and I have purchased my E-Class for £50K.

Received the RECALL letter from Mercedes (31.01.2020). Tried to call Lakeside Merc. dealer to book recall service since 08:30. The phone were answered only at 13:24. Line was constantly busy. Then been told, that they are unable to do RECALL service on Saturday. As this is not a customer created problem, then why we should wasting our working day, money and the time, to come during the week for one hour magic RECALL fix??? Been purchasing Mercedes for many years. This is second recall during last 6 months. Considering to sell fully loaded vehicle and purchase more reliable one from the Company, which hasn't got the RECALL records. Very dissatisfied with the Merc service. Tried to make complain, has been transferred to the main Merc office, were being put on hold for another 15 minutes, till gave-up waiting completely. What a joke!