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2 reviews from our car dealer reviews community
Leave a review for Reading Honda
Leave a review

2 reviews from our car dealer reviews community

Leave a review for Reading Honda
Leave a review
"Terrible customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have a service plan with Honda because they offered car collection and it made servicing and MOT very easy. They have now laid off all their drivers because of Covid so want me to drop the car in and charge me £22.50 for a loan car. Whilst I understand that we must all be flexible during this situation, they have decided to lay off staff and pass charges on to their customers as well. I expressed this opinion to the service person and pointed out that it would be better for me, under these circumstances, to use a local garage and stop the service contract henceforth. What followed was an extremely unpleasant lecture on how I need to work with them and they feel it is foolish of me to cancel the contract at this time. The policy was fully supported by the service persons manager who expressed I must be more understanding of their stance since they are having to deal with this every day. I am now trying to contact Honda Direct to cancel any dealings I have with them fullstop. Honda have made a lot of money off me through their service plan and subsequent repair costs etc, so to be treated like my opinion is nothing to them and for them to take a stance of *like it or lump it" is extremely disappointing to me. The service person was rude, the manager completely unsympathetic. Horrible, horrible experience and I expected better of Honda.

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"Daylight Robbery"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I ordered a part worth over £400, the mechanic had to open the box to check the part, the part was ok but was not needed in the end. I took it back to Honda who refused to accept it back because the box has been opened -Pathetic. I would never buy a part from Reading Honda again, the staff had to keep asking each other for advise,then just kept contradicting each other-they were making up there policies as they went along not professional at all. I will be taking legal action.

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Dealership Information

Reading Honda is part of the Jardine Motor Group. 

If anyone has had an experience at this dealership then please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews1 out of 5 stars — Rated Terrible
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Terrible
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  • Contact Information

    Address

    Reading Honda
    Rose Kiln Lane
    Reading
    Reading
    RG2 0JZ

    Get in touch

    0118 404 7393
    https://www.jardinemotors.co.uk/honda/dealership/reading-honda/

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    Additional Information About Reading Honda

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