I purchased my 2023 Audi SQ7 Vorsprung in June 2025. It was my dream car and the most expensive vehicle I’ve ever owned. For the first few weeks, I absolutely loved it. Unfortunately, after around six weeks, the car developed a suspension fault. I wasn’t overly worried at first, assuming the warranty would resolve it — but I couldn’t have been more wrong. Firstly, I booked the car into Stratstone Audi Erdington on 23 July 2025. They attempted several repairs, none of which worked. They had the vehicle for around two weeks with no progress. I went on a two week holiday during this time and asked for updates while I was away, fully expecting to come home to a repaired car. Instead, communication stopped entirely. No calls, no returned calls — nothing. I also went for weeks with no car as I was told they had no vehicle for me. After 9 weeks without a car I was finally given an Audi A1 as a replacement for my 7 seater SQ7. Over the next 15 weeks, responses were rare, and when I did manage to speak to someone, I was told they still couldn’t fix the issue. I was informed that “factory” were now involved, sending instructions one step at a time, each taking 1–2 weeks before the next step could even begin. I had to push constantly just to get basic updates. I contacted Audi UK, who reached out to the branch. For a short time, I finally received occasional updates and they replaced the A1 curtesy car with a Q3. Then in mid-December 2025, the communications stopped again. No explanations, no progress, complete silence. Then, in the new year, I received a call from Stratstone Audi Tamworth, informing me that the Erdington branch had closed down. I had no idea this was happening, and my car had been moved without my knowledge. Even worse, the Tamworth service team had no information about the work previously done, no notes on factory instructions, and no idea when a technician would even look at my vehicle. My SQ7 has now been at Audi Tamworth for over a month, still untouched. On top of that, they requested the return of my Q3 courtesy car and replaced it with a filthy A3. I remain in contact with Audi UK, but even they are struggling to get updates from the branch. I have also submitted an official complaint to Stratstone months ago with no reply. Two weeks ago, I tried contacting them through the online chat and was told someone would be in touch — but again, no response. I feel completely ignored and abandoned by Stratstone throughout this entire process. As of 5 February 2026, my car has been with Stratstone Audi for 6 months and 13 days with zero progress. As far as I know, it’s just sitting somewhere gathering dust. I deeply regret ever buying the vehicle. I wasn’t planning to post a review until the ordeal was over, but I am now at my wits’ end. I’m leaving this to warn others about my experience with Stratstone Audi and in the hope that someone within the company finally steps in and helps resolve this situation. And please Audi Stratstone do not reply with your generic "I will see this is addressed" or "I will chase this up" reply as I have heard this time and time again with no results and I find it insulting!

After having some work done on my car early 2024 at Tamworth Audi, it was returned to me with a loud clicking sound from the engine area. The sound had not been there before. I reported this to Tamworth Audi who performed some initial analysis at time of MOT but needed the car booked in for more detailed diagnostics. The earliest this could happen was 4 September 2024 to provide me with a courtesy car. Initially the communication from the service advisor, Ryan Smith, at Tamworth Audi was atrocious. I was constantly lied to by Ryan. Since complaining I have now been dealing with Claire Hughes and the communication has greatly improved. Unfortunately, and now almost 5 months later, Tamworth Audi have not been able to resolve the issue they introduced to my car and now appear to have run out of ideas. In the latest communication they have tried to fob the problem back on to me. The options they suggested were either they gave the car back to me in its current state (i.e. not fixed) or they could hold on to it and *maybe* they could think of something else to try, but this would be dealt with as a low priority task (6-12 months’ timescale suggested). Please be aware of giving Tamworth Audi your business. Despite them introducing the issue with my car they are now attempting to screw me over!

Can’t give zero stars sadly! I purchased a Q5 from Tamworth 6 months old. First issue they forgot I was coming to collect it. Second issue they promised a full tank of petrol they forgot it. Third issue I was overcharged as they forgot to take off the deposit. After numerous calls and emails I got £500 of my money back after 1 month of hounding. Fourth issue I discovered some faults the boot liner was badly damaged I was told 4 weeks max for replacement… still waiting and no one has contacted me to say it’s arrived. 5th issue discovered the knee rest on drivers was broken and also a paint chip. Sent pics and asked them to sort. Spoke eventually to Dave who said it all could be done at the same time. After 3 months I have an oil leak which has stained the drive. Phoned and they said they would call me back same day. Nothing. Sent 5 emails in the evening. No response in the morning. Eventually got hold of Dale and clearly he wasn’t happy to hear from me. I said I’d like to make a formal complaint he said need to speak to Craig but said he won’t call you back in a hurry! I spent over an hour this morning on the phone being passed from one department to another. NEVER EVER buy from Audi! Particularly Tamworth. We were going to buy another one but forget it. Seems customer service is non existent. The best out of this was driver assist most helpful person I’d buy a car off him! Now we have a copy and paste answer!! I left a message for this guy to contact me and if you look the answers are all the same!!!!! I left my phone number today but you couldn’t be bothered as I’m not important obviously as Dale suggested. I think you should call me not me call you as I’ve tried it that way! I’m the customer.