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11 reviews from our car dealer reviews community
Leave a review for Jemca Toyota Bracknell
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11 reviews from our car dealer reviews community

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"DO NOT TAKE YOUR SUPRA HERE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my Toyota supra here for a health check and 3 weeks later I still don't have the car. Dealership are a nightmare to get through to and service is absolutely shocking. I have owned cars from almost every other main brand and Toyota is by far the worst I have ever dealt with.

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+2 Found this review helpful
"Worse customer service and lotalty ever "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We went to Jemca Bracknell yesterday at 6pm (because it was the earliest we could make it after work) and asked to view a car. After not being quite sure where it was, Davies Williams, our sales person, seemed to find it but he didn't have the keys nor know where they were, so we could only view it from outside, not have a test drive or try to buy it straight away - because, at David put it, there was no time left before closing time at 7 pm. We were really interested in the car and did not plan to finance it, so we booked another slot for today and my husband has left work early today... only to find that someone else was test driving the car THAT WE COULDN'T YESTERDAY and they had actually sold it. We are both shocked by the very poor customer service and lack of work ethics of the Jemca team, who did not respect the order in which we arrived and just would not accept any offer or give us a chance, even when not having bought the car yesterday was not our fault, but their. We are extremely disappointed and will surely not be coming back.

"Chris Cornish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service. David Williams very helpful. Car in excellent condition.

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+0 Found this review helpful
"Customer service for new car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought my husband a new car for Xmas 2020, during a pandemic I really didn’t think this would be possible. David Williams from Jemca Bracknell made that happen. Had the hand over today with full social distancing rules. He is a fanastic sale man. Certainly Made my husband Xmas. Thankyou David, top job. Stay safe .

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+0 Found this review helpful
"Customer bad experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I call Jemca Toyota in Bracknell yesterday ask information about service and parts the man I speak was rude I call again the phone going to voicemail he didn’t give me any information what did cal so please check the phone calls for the important customer some workers they don’t care the just take the money if you company collapse they don’t care

"Sales review Jemca Bracknell"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sadly our old car had to be scrapped as there were so many issues with it. Lawrie Hewitson made the process of getting the car scrapped and buying an environmentally friendly replacement as stress free as possible which was great. Thanks ! Mr and Mrs F of Bracknell.

"Popped in to Toyota ."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wonderful service by Yaseen Malik at Jemca Toyota in Bracknell, who dealt with any daft questions with the patience of a saint. Explained all the new features in car and went out of his way to be as helpful as possible. Thank you Yaseen!! Even though i wasnt exactly sure of which car i wanted Yaseen explained all the qualities of the cars we saw. Thank you Yaseen Lindy Durbridge

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+0 Found this review helpful
"Highly Recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As the proud owner of the new RAV4 Hybrid, I would like to say a big thank you to Jemca Bracknell. I'm loving this new model RAV4 (my 3rd). It is so very quiet, the fuel consumption is amazing and the beautiful metallic blue is receiving no end of compliments. The part-ex of my previous RAV took the pain out of having to sell privately and our sales representative Alan Stanway provided an excellent service from start to finish (I will be dropping in for that coffee and catch-up very shortly). Highly recommended! Even Cassie, our Westie has moved in and is enjoying the cooling vents in the back which were not present in our last RAV. Many thanks again Alan for an excellent service. I will pop by again shortly when hopefully I can steal you off the sales floor for a cup of coffee.

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"Jane"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought our daughter her first car an Aygo from here in August, salesman Yaseem very helpful and organised, everything carried out to our satisfaction. No pressure or hard sale, thank you.

"AW"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had the clutch on my Avensis replaced at Jemca Bracknell. After 7,500 miles, I then had problems with the new clutch juddering and burning. I expected Jemca to fix this without quibble, but no. They wanted to strip the gearbox and clutch, then only if they could identify a specific fault would they take responsibility. Otherwise, I would have to pay for that investigation work and more. So they were to be judge and jury with me expected to acquiesce. This after 7,500 miles on a new clutch. The fact that I have been a customer for twenty years, having bought three new cars from the garage, and having both my current Toyotas regularly serviced there meant nothing. Profit over customer service.

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Dealership Information

Jemca Toyota Bracknell is an Franchise dealership that is based in Bracknell. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.5 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
0
Poor
0
Terrible
4

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  • Contact Information

    Address

    Jemca Toyota Bracknell
    John Nike Way
    Bracknell
    Bracknell Forest
    RG12 8TN

    Get in touch

    01344 789888
    https://jemcabracknell.toyota.co.uk/

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    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Jemca Toyota Bracknell

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