★☆☆☆☆ I would strongly advise anyone considering purchasing a vehicle from John Banks to think carefully about how they might be treated if something goes wrong. My brand-new Alpine A290 GTS+ was delivered with issues that I reported almost immediately after delivery. These included rear bumper damage and multiple shiny patches within the matte bonnet finish. In my opinion, the bonnet defects appeared entirely consistent with poor or unprofessional preparation of a matte-painted vehicle prior to delivery. A new car simply should not arrive with visible imperfections in the finish. What disappointed me most was not the defects themselves, but the way the complaint was handled by Bradley. I supplied photographs, inspection documents and supporting evidence, and spent almost two months trying to reach a fair resolution. During discussions with the leasing broker, the rear bumper issue appeared to be acknowledged, with comments including "I agree with you on the back" and "we can get them to do the back". Yet when I raised a formal complaint directly with the dealership, the position changed completely and all responsibility was denied. I repeatedly requested access to the original high-resolution inspection photographs that should have helped establish the vehicle's condition, but these were never provided despite numerous requests. The final response relied almost entirely on the fact that no damage had been noted in writing on the delivery form while seemingly disregarding the wider evidence that had been provided. No dealership is perfect and problems can happen. What defines a business is how it deals with those problems. Unfortunately, my experience was that once the vehicle had been delivered, resolving legitimate concerns became somebody else's problem. For a dealership representing Renault, Alpine and Dacia, I expected a far higher standard of vehicle preparation, customer care and complaint handling. Extremely disappointing experience.

The customer service staff where good enabling clear communication. However for changing a steering pump, that I supplied, on a Renault Kangoo, I was charged £156/hour and was charged for 3.81hrs, where 1 hour was diagnostics. This meant after VAT I was charged £713.67 So I would advise you to shop around. I think it is very unlikely that I will use this establishment in the future.