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5 reviews from our car dealer reviews community
Leave a review for John Keeble Bramford Ltd

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5 reviews from our car dealer reviews community

Leave a review for John Keeble Bramford Ltd
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"Internet purchase"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from E bay from John Keeble. On arrival by train car was as advertised but was told that it was a trade sale, as I was told this had been clearly stated on the advert. I stupidly bought the car on trade terms. On checking later it was listed on the advert as a retail sale, copy retained. This is basically dishonest, so be very careful and verify anything these people tell you.

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+3 Found this review helpful
"Extremely disappointed "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We went to John Keeble Bramford after seeing many positive reviews both online and by word of mouth. We purchased a Kia Ceed from them at the end of December 2016 and were expecting a positive experience. We are now feeling the complete opposite and would never buy a car from them ever again. Firstly the car had some minor faults that we felt should have been rectified prior to us picking the car up. A front sidelight bulb was out, the front washers were partially blocked and very poor and the rear washers were completely blocked. A piece of trim on the centre console was broken. We pointed this out prior to purchase and were promised that this would be fixed (it was also noted on the sales receipt). It took 3 months of chasing them to get this broken trim sorted. They never replied to phone messages left. They never replied to emails sent. They never called back when they promised they would. They came up with various excuses as to why it couldn't be done ie it's the New Year break, they sent the wrong part, it's on back order etc. They told us (at least twice) to pop over and get it fitted. Luckily we phoned first to ask whether or not they actually had the part. They never did. They could of let us know to save a wasted journey. Meanwhile I found the car to have a stiff gearbox that didn't like going into 1st, 2nd or reverse gear. On testing it (twice) they informed me that there was nothing wrong with the car. The problem persisted. The third time I called them about this they wanted me to take the car over and go out for a drive with them to identify the problem. This I found rather patronising. In the meantime I did some research and found that this is a common problem on the Kia Ceed and that it is simply the way the car is (poor design?). Surely they knew this and could of just said that that is the nature of this car and that they are all like it. Instead they tried to insist that there is absolutely nothing wrong with the car. On a further note: the salesman put the incorrect postcode on the car registration document change of details form. Luckily I spotted this as he wrote it. On picking the car up he did the car tax online whilst I was there and put the wrong Reg number onto the DVLA website. Again it is lucky that I spotted this. On finally getting the broken trim fixed at the end of March we received an apology from one member of staff but the one who actually dealt with us couldn't even be bothered to apologise for the never ending cockups. I shall be steering well clear of John Keeble in the future and I wouldn't recommend them to anyone. They couldn't care less. As we told them: their customer service is disgusting.

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+3 Found this review helpful
"CGunn"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This garage were amazing. Recommended from a friend and I'm so glad I they did. I went in (a clueless female, 19 year old) and felt completely at ease. I described my needs and I was passed on to Will, his knowledge was fantastic about the car I was interested in. The service was smooth and efficient and only took a couple of days between viewing the car and driving home in it. The car is in pristine condition and I would have no qualms about returning to this garage in the future!

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"john keeble ipswich"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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I've been really impressed with John Keeble, they are honouring their word getting an issue with the brakes fixed. The car is running well, it's good to drive and very economical. Overall I'm happy with the dealership and the car.

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"Vauxhall Review"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

The only thing I can say in this review is that it all went smoothly and quickly once the paperwork went through for my new car. had no issues with the dealership and would happily recommend John Keeble Bramford Ltd for anyone looking at getting a car from here

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Dealership Information

John Keeble Bramford Ltd are are family run used car dealership based in Ipswitch and have been established for over 50 years. They specialise in pre-owned, mainly one owner cars, which have been checked and serviced in their onsite workshop by qualified mechanics. Their services include Used Vehicle Sales, Servicing and M.O.Ts.

If you have purchased a vehicle from John Keeble Bramford, please share your experience with us and leave a review. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews3.1 out of 5 stars — Rated Average
Excellent
2
Very Good
1
Average
0
Poor
1
Terrible
1

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Contact Information

Address

John Keeble Bramford Ltd
Ship Lane
Bramford
Ipswich
Suffolk
IP8 4AP

Get in touch

01473742742
http://www.johnkeeble.co.uk

Opening times

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Dealership Statistics

60%
Would recommend this dealer to family and friends
60%
Thought the dealer was knowledgeable and helpful
60%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About John Keeble Bramford Ltd

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