I bought a V50 from John, just prior to the lockdown. It was immaculate, lockdown started and the car didn\'t move for a couple of months, When things eased off and we were out driving again, it didn\'t feel right, the problem was in the front wheels, juddering, when braking. Went back to see John about it, the discs were warped,He replaced them under the AT warranty. Although the MOT has been extended, he is still going to put it through another one for me towards the end of the year, Good initial service and continuing good service!
I rang to ask what my car was worth with regards to a PX against one of their cars. Rang and text with person on this number 07527772539. After my text to give him my details he always fobbed me off with he was busy or he had a customer. The last time we spoke he phoned me back as I phoned him off another phone number. He said I'm just ringing you as I missed your call. When I told him who I was he said can I call you back as I'm with a customer. HOW when you just rang me. After days of me ringing I found that the car I was looking at had been sold. Not a problem to me but why not just tell me in the first place someone else was interested in the car. I spent 3 days of calling him and was no futher on than I was on the first time I spoke to him. Just rude customer service terrible terrible way of communicating with potential customers. For me it's typical sales tactics from car sales men. Best offer and money profit profit profit. No interest in customer. I wonder if I had bought a vehicle off them and found something wrong with it what customer service would i receive then. Will definitely avoid this dealer in future.
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Pleasure to deal with. Very open and honest. Car was exactly as described.
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Found John very helpful and informative, couldn’t ask for any better
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Previously posted. Took Kilkenny to court and won. Didn't even have the decency to turn up but sent legal representation. Still hasn't paid approx £10,200 owed and mounting. Buyer beware. Its only when you have to look you question who you buy from. Has a history of dissolving companies. Check Companies House/Government Gazette. Public knowledge and in public domain. In the issues resolved I can't add his quote "take me to court I have deep pockets" we did. You didn't turn up!!
John comes across as a very honest & very accommodating used car dealer who seems to have plenty of time & patience in reassuring the customer that they are getting the best deal & the most reliable car possible. I showed serious interest in what turned out to be a seriously overpriced 12 year old volvo estate with 98,000 miles on the clock.The asking price was £6500 & although the car looked immaculate,i later found out there are far better deals around the UK with much younger & more up to date models. In the meantime,i had paid a deposit of £400 (to include the fitting of rear parking sensors by another company) & in part exchange for my Volkswagen Passat (registered in December of 2014) in excellent condition with only 52,000 miles on the clock & a full service history with the latest service & mot just two days old.I was seeking an estate for the purpose of my two black labradors. When i realized my mistake in committing to such an old car at such a high price,i attempted to cancel my order JUST TWO DAYS after committing to buy it. However,John insisted he had already carried out a full service & mot in that time & he had also had the rear sensors fitted by a third party,all of which seems highly unlikely,given the time frame ,especially as he had initially said he would contact me in a week or so when all the work was done. So he refuses to refund me any part of my £400 deposit,... Please do not trust this seemingly very trustworthy used car salesman,...
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John Kilkenny Cars from John Kilkenny Cars in response to very dishonest used car dealer
This is a very unfair review and to clarify this is the full story: Mr Crematy arrived at my garage on 02/12/2019 at just before 11am expressing an interest in our XC70 he had seen on autotrader who deem the car to be a 'good price' infact £72 under market value with spec being considered, he was given 3 hours to inspect the car, go over it and test drive it not once but twice, as he had bought a volvo elsewhere a few days prior but decided to cancel it as he felt the garage was being un honest (da ja vue) anyway after all this @ 14;30 he decided he wanted the car and was happy with the deal including his part ex, he decided he wanted to pay additional for parking sensors, so we arranged this for him, the following day the customer decided he did not want us to deliver the car when it was ready (agreed as a good will gesture) and infact he would like to inspect the car again and drive it again before taking it away, so I agreed not a problem, I by that time have had the car moted and is in the workshop being serviced, Wednesday 4/12/19 @ 6am a text comes in wishing to cancel claiming that his girlfriend of 4 years was going to split up with him if he bought an older car, 09;32 (same day) a text comes in: John my issues relationship obviously are not your problem, I'm sorry for the hassle, ill have another drive & a good check of the car when its ready & if all is as it should be then ill do the deal, so please take it off the market, thanks Georges, so we do this, 11:33 (same day) text message: I'm sorry john, my girlfriend of four years is threatening to end it, so FINAL MESSAGE, please keep the car7 my money (deposit) too, good luck in selling it, thanks for your good customer service, georges, then the abuse started out of the blue!! so in conclusion 2 days wasted car off sale, money, time and effort wasted but its all our fault, sorry but I think on this occasion we did our best, unfortunately I cant upload the text conversation however I will keep it incase another false review pops up elsewhere, we pride ourselves in excellent customer care and endeavour to keep everyone happy however sometimes no matter what this is not always possible. Kind regards John Kilkenny Cars.
Purchased Mercedes Benz B Class from John. Closed on a Sunday but happily agreed to meet me to allow test drive, after putting deposit down I couldn't collect for a week so John kindly sent out his colleague to collect me which was above my expectation. Car checked over, good to go, 6mth warranty to take to garage of my choice gives me confidence John's not selling me a banger, alot of places insist you use their 'guys' and the fact I got AA membership the day before collection so it would kick in before I left garage was also a great service. Love my new car and feel I got a top spec 2nd hand car for a superb price (I done my homework). Great dealing with John, no hard sell, very informative but not pushy, which was refreshing after spending the day at other showrooms where they would ask their cheesy manager to try work their magic and telling me how great a car it is but when I asked questions on the actual cars the response would be 'I'm not sure, we have so many cars but put a deposit down or you'll miss out' if you're like me and hate all that dated sexist nonsense because you're female and they think you'll fall for all that go speak to John, he'll keep you right. John also told me how to market my old car, how much to sell it for because I would get double amount selling privately, sold my car within 2 days going on his advise so a really helpful guy all round and great customer service by calling me a few days later to ask if I was happy with purchase and if any issues, can't ask for much better service.
Bought a Honda Civic type R GT 2008 from John 2 weeks ago, he let me test drive the car alone which I did and everything seemed ok mechanically. However when I got home I tried to fold the electric mirrors and one did not work, the driver door speaker was not working which I found on the way home to Inverness and the plastic of the handle fell off with the silicone still wet. I emailed him he called straight back and agreed to send the mirror part required to fix the motor and replacement used speaker which now works! With being so far it was either go to him or he send the parts which I was happy with. Shame about the plastic cover on the door handle which he admitted came off during machine polishing. I glued that back on myself and now all little issues sorted. There is a current noise with the clutch release bearing only when cold which Honda have said it fine to leave just now but may fail in near future, also rust on inside of passenger door which hopefully covered under 12 year Honda warranty. I would have given 5 stars as these issues are easily sorted before purchasing but reduced to 3. Would I buy again?? Possibly but partly my own fault for not checking everything thourogly. He did however put brand new MOT and service on the car for me so will leave 4 deserved stars. Be sure to check everything when buying he did not pressure me into anything I was just keen. He was honest but if he took more notice in the smaller things as well could easily be 5 stars
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Very happy with my car from John Kilkenny Cars.
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Our old car was written off so we were in a hurry as we had a trip down south planned, we bought a Volvo estate from john which suited our daily life style, the car was quickly turned around which suited us, it was moted, serviced and was gleaming when we collected it, there was also a bunch of flowers in the car for my wife which was a nice touch, 10 out of 10.
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John Kilkenny Cars Edinburgh is an independent dealership that is based in Broxburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Car Dealer Reviews has another previous registered address for John Kilkenny Cars: Bavelaw Gardens, Balerno, Midlothian, EH14 7AB.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 39 | |
Very Good | 1 | |
Average | 2 | |
Poor | 5 | |
Terrible | 12 |
John Kilkenny Cars
East Mains Industrial Estate 2 Dunnet Way
Broxburn
West Lothian
EH52 5NN
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