I left my broken down Škoda superb with you on 9th July informing me that because of the holidays it would not be put on to the diagnostic until 22/ July . No one contacted me on that date I when rang to be told they where very busy and couldn’t tell me when it would be done after a lot of call and promises of return calls , apparently it was done late Friday afternoon but was told I would have to wait until Monday for someone to ring me re what the problem was and parts required etc despite two further calls. Today 28th July and the promise of an immediate return call still waiting at 4.45pm . I am a self employed taxi driver and need my car AA recommended you as they could not find the fault definitely not top rated in My books for great service so many broken promises
Reviewer has confirmed their email address
I phoned John muholland skoda dealer to enquire about my skoda superb I recently purchased. I spoke to a lady called Joanne. Her customer service was excellent and helped me with my enquiry in minutes. Joanne you are an absolute asset to John muholland motors well done and keep up the good work an absolute pleasure to talk too.
Admittedly and ashamedly didn’t buy my car here THIS TIME round however def will next time based on the service I received. Friendly staff that seem to know their stuff. Got a brand new courtesy car while my car was in, albeit smaller than mine but def worth a lot more than mine and they only charged me for insurance not the car itself which was selfless. they told me about connecting my car to my phone and talked me through all the things the second hand dealer obviously didnt know about my car. I also didnt realise i would have got a 5 year warranty on my hyundai if I bought it from them but you live and learn. Also the tea, biscuits and craic were a nice touch! Is it weird I’m looking forward to my next car service? Lol
Reviewer has confirmed their email address
Recently I bought a car from John Mulholland Motors. I found the staff especially Chris and Ryeece to be courteous, professional, helpful and friendly. It was a pleasant experience and hassle free and that was down to the staff and folk in Randalstown.
Reviewer has confirmed their email address
We recently purchased a car from John Mulholland and have to say the sales team,Jonnie and Russell were very customer focused in their approach throughout the journey. Thank you so much for the beautiful pen!!!
Great service until they get your money and the car starts having issues, then they outright lie to your face as previous reviews have stated, steer clear!
Reviewer has confirmed their email address
A fantastic local, family business that tries hard and never cuts corners. Unlike any other car dealer or profit mad plc, they actually give back too, having donated over £150,000 in four years to fund cancer nursing locally.
Had an absolute experience from hell buying a used Hyundai Tucson here. Tom is lovely and friendly until you return weeks later with the car after having issues - shaking steering and shuddering on acceleration. He completely dismissed me on the phone and ignored my mother and i’s existence once in store, very cringe worthy childish behaviour from a ‘professional’. Then I had the unfortunate experience of having to deal with the sales manager Russell. He also completely dismissed the issues I was having with the car and argued that I had to give them an opportunity to repair the car under the consumer rights act 2015 - not the case when it’s been under a month since purchase. He attempted to play me and my mother against one another and was downright rude to me, typical condescending seedy car sales man attitude dealing with a young woman. After 5 minutes of a tirade of abuse we asked for his manager. The owner of the motor group Shona then came in, she listened and after stating that they’d sold 20 of these cars and there were no issues (almost incinuating I was making up the issues - unsure what her point was here) she had me show another sales manager (not Russell) the issues during a drive, after seeing the issues within 30 minutes we had the car returned and money in the bank. Some serious training is needed on dealing with customer complaints post purchase, everyone is so lovely and helpful until they have your money. Also to add there was confusion as to which car I was purchasing initially- they had taken delivery of a large amount of similar mileage and spec cars, there was a mix up with reg plates, which had been sold and not etc - upon taking payment I found the conversation between Neal and Tom particularly inappropriate. Neal stated to Tom that ‘the Indians’ who were in earlier had bought the car with the reg on the paperwork, in this day and age it stuck me as a poor description of the owners. Added to the fact the company has already been taken up for previous race discrimination perhaps training on this would also be useful. All in all a painful experience with John Mulholland motors when it really did not need to be. Take your hard earned cash elsewhere.
Reviewer has confirmed their email address
Some very unfair reviews here by the looks of things, in the “be kind” era we live in, it seems to get lost when we are talking about people in work. This place has always gone above and beyond from what I can see. Theyre a big local employer, sell value for money cars and put back into their community. I see people complain about the cleanliness of a car yet in their comment they didnt even drive one! Go figure! I’ve only had pleasant dealings with this family business
Reviewer has confirmed their email address
John Mulholland in Randalstown is part of the John Mulholland Group. They are a new and used car dealership specialising in selling new and used Skoda, Ford and Hyundai cars. This dealership also offers servicing, parts, motability and business sales.
Car Dealer Reviews would love to hear from any previous customers of John Mulholland Motors, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Independent Dealership
John Mulholland Motors
211A Castle Road
Antrim
Antrim and Newtownabbey
BT41 2EB
Mon | 09:00 - 20:00 |
Tue | 09:00 - 20:00 |
Wed | 09:00 - 20:00 |
Thu | 09:00 - 20:00 |
Fri | 09:00 - 17:30 |
Sat | 09:00 - 13:00 |
Sun | CLOSED |
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