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10 reviews from our car dealer reviews community
Leave a review for John Mulholland Motors
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10 reviews from our car dealer reviews community

Leave a review for John Mulholland Motors
Leave a review
"Great customer care service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a car from John Mulholland and have to say the sales team,Jonnie and Russell were very customer focused in their approach throughout the journey. Thank you so much for the beautiful pen!!!

"Terrible aftersales"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service until they get your money and the car starts having issues, then they outright lie to your face as previous reviews have stated, steer clear!

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+2 Found this review helpful
"Amazing Business "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A fantastic local, family business that tries hard and never cuts corners. Unlike any other car dealer or profit mad plc, they actually give back too, having donated over £150,000 in four years to fund cancer nursing locally.

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"Painful experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an absolute experience from hell buying a used Hyundai Tucson here. Tom is lovely and friendly until you return weeks later with the car after having issues - shaking steering and shuddering on acceleration. He completely dismissed me on the phone and ignored my mother and i’s existence once in store, very cringe worthy childish behaviour from a ‘professional’. Then I had the unfortunate experience of having to deal with the sales manager Russell. He also completely dismissed the issues I was having with the car and argued that I had to give them an opportunity to repair the car under the consumer rights act 2015 - not the case when it’s been under a month since purchase. He attempted to play me and my mother against one another and was downright rude to me, typical condescending seedy car sales man attitude dealing with a young woman. After 5 minutes of a tirade of abuse we asked for his manager. The owner of the motor group Shona then came in, she listened and after stating that they’d sold 20 of these cars and there were no issues (almost incinuating I was making up the issues - unsure what her point was here) she had me show another sales manager (not Russell) the issues during a drive, after seeing the issues within 30 minutes we had the car returned and money in the bank. Some serious training is needed on dealing with customer complaints post purchase, everyone is so lovely and helpful until they have your money. Also to add there was confusion as to which car I was purchasing initially- they had taken delivery of a large amount of similar mileage and spec cars, there was a mix up with reg plates, which had been sold and not etc - upon taking payment I found the conversation between Neal and Tom particularly inappropriate. Neal stated to Tom that ‘the Indians’ who were in earlier had bought the car with the reg on the paperwork, in this day and age it stuck me as a poor description of the owners. Added to the fact the company has already been taken up for previous race discrimination perhaps training on this would also be useful. All in all a painful experience with John Mulholland motors when it really did not need to be. Take your hard earned cash elsewhere.

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+3 Found this review helpful
"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpful and efficient customer service.

"Better than any dealership I have ever "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Some very unfair reviews here by the looks of things, in the “be kind” era we live in, it seems to get lost when we are talking about people in work. This place has always gone above and beyond from what I can see. Theyre a big local employer, sell value for money cars and put back into their community. I see people complain about the cleanliness of a car yet in their comment they didnt even drive one! Go figure! I’ve only had pleasant dealings with this family business

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+4 Found this review helpful
"LED UP THE GARDEN PATH"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called last week to view the Tucson Motability options, had a look at a model located in the showroom. Introduced to two members of the sales staff who we informed that we would be looking for an automatic Tucson as heath issues prevents me from driving a manual version. We were told that no automatic versions were on the premises so we made an appointment to return to have a test drive in an automatic model which they assured us that they would have one available for us to test drive when we kept our appointment on Tuesday. Whilst arriving a little later than the appointed time we entered the garage and approached a sales person and informed him that we had an appointment for to test drive an automatic Tucson, to be met with his response to us that they had no automatic version of the car in their garage. He did not seem aware that we had an appointment so off he went to discuss with the 'Fleet Manager' (whom we had met with on the previous Saturday morning and who confirmed that he would make the further appointment) leaving us in limbo for several minutes whilst they had a chat. Eventually the sales person came back to us again confirming that they had not got an automatic Tucson for us to test drive. The Fleet Manager Russel interjected informing us that we had never advised him of our requirement for an automatic vehicle and that they had a manual version for a trial drive. (if we had wanted a manual to test drive we could have done it on our first visit) Again he insisted that we were told that an manual vehicle test drive was being booked and upon correcting him he went on to say that 'if' he had said that he was sorry and that was a misunderstanding on his behalf. We informed him again that this appointment was made for us to have a test drive in an automatic Tucson upon our second appointment. This is why we made the further appointment in the first place. Russel was not in the least fazed during the debate in fabricating a lame excuse. Having heard enough from him we got up and left totally disgusted by the way we were treated. It was quite obvious that no further appointment was made for us by him an that he had completely forgot about us returning than making up lies that we had called to test drive a manual version, which we were not!. Finally, I would caution any person entitled to a Motability vehicle or a prospective purchaser to give this place a wide berth as these people have no scruples nor customer care, capable of telling you anything (without shame) How they run this business is a mystery to us as they demonstrated that they cannot admit their mistakes when trying to insist that we were wrong. What happened to the old saying that 'The Customer is Always Right'? Believe you me it does not exist in this place.

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+2 Found this review helpful
"Read the small print!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having purchased 2 new cars from John Mulholland Motors within a year I expected better service. I agreed servicing as part of my vehicle price and I did not expect to be told that my service was going to cost £280+!!!!! When I negotiated my vehicle deal I wanted an all in monthly cost which is what I thought I got. I was mistaken and a victim of a typical car sales pitch - I have learnt my lesson, read the small print and don’t trust a sales person!!!!! In addition the girl in the service department lacked manners and was extremely cheeky and arrogant!!! I won’t be back and I won’t recommend to anyone.

"service and health checks"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where to start with my disappointment at John Mullholland Motors. had 2 health checks and major service recently. Major service had added cost of windscreen wash(not needed) before starting service. After service found that a tyre had grown tread and brake pad had increased as well. This was passed over without any concern. Car nearly failed not a couple of weeks later because of brake pipes etc being dirty. Asked for substantial loss in mpg recently to be checked, This was passed over as well. Mpg continued to drop to about 40 on long runs until brake failure. Found rear calliper had seized so I was driving with equivalent of handbrake on. Poor response when contacted dealer service manager. I'll never be back.

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"john mulholland"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very nice dealership to do business with would definitely recommend this car dealership

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+4 Found this review helpful
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Dealership Information

John Mulholland in Randalstown is part of the John Mulholland Group. They are a new and used car dealership specialising in selling new and used Skoda, Ford and Hyundai cars. This dealership also offers servicing, parts, motability and business sales.

Car Dealer Reviews would love to hear from any previous customers of John Mulholland Motors, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews3 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
0
Poor
0
Terrible
5

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  • Contact Information

    Address

    John Mulholland Motors
    211A Castle Road
    Antrim
    Antrim and Newtownabbey
    BT41 2EB

    Get in touch

    028 9447 3903
    https://www.johnmulhollandmotors.com

    Opening times
    Mon 09:00 - 20:00
    Tue 09:00 - 20:00
    Wed 09:00 - 20:00
    Thu 09:00 - 20:00
    Fri 09:00 - 17:30
    Sat 09:00 - 13:00
    Sun CLOSED

    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About John Mulholland Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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