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Bought a car for my 17 year old son, his first car. Got 30 day unlimited mileage warranty (not worth the paper it’s written on). A problem occurred within a week and the company with not return or answer any calls, emails and even had some live chats... nothing! This company have no shame! Stay clear because if you have any problems your on your own, THEY DO NOT WANT TO KNOW!!! They even tried to get me to sign a document for something they didn’t even do.
Ongoing problems with a car I purchased in December. Now no longer receiving a response and I have been told car is not drivable
Paid deposit for a van to find out it had finance on it Now refusing to give deposit back
Avoid this John Stuart Motor Company in Warrington, they are selling dangerous unroadworthy cars. Nice with you until they have your money. Aftersales a disgrace. My sister bought a Jaguar from these cowboys a few months ago. On the test drive they advised they were unhappy with the brakes. The salesman said he will replace the brake pads and discs. They collected the car the following week and paid £15000. Shortly afterwards the brakes were not right. On returning to the garage we were discussing the problem with the salesman, who initially was being sympathetic. Then a grey haired woman came out the office mocking and laughing suggesting we leave as there was no issue with the car, an argument began. The situation changed and we were asked to leave or she would set the dog on us !! Wow had the cash had you. We left and spoke with a VOSA inspector who said the brakes were not fitted correctly and was an automatic MOT failure, not to mention dangerous and need to be fixed immediately. The following day we returned to John Stuart Garage, we were told in a very angry manor to leave before the dogs were set upon us !! What a disgusting excuse for a garage. Clearly selling faulty unroadworthy cars. Avoid at all cost. Sadly we paid to get the car fixed at a different garage. Please learn from my mistake and keep away.
3 years ago I purchased my BMW1 series from John Stuart Motor Company, in those years I can honestly say apart from a boot lock I have had No problems what so ever,i have it MOT and Serviced by the Team. My next car will definitely come from here....
CAUTION AVOID THIS DEALERSHIP AT ALL COST‼️‼️ Bought an Audi Q7 4 years old from John Stuart Motor Company Warrington Car Superstore with in 2 weeks I had an oil leak which was down to an incompetent service further to this excessive RUST was found on both sills Mr James Drinkwater response to this was rude and very argumentative and was abrupt and ill mannered his response to the RUST It is to be expected to have this level of corrosion on a 4 year old vehicle I had private inspection done on vehicle to confirm that the RUST in this 4 year old vehicle is excessive and should NOT have been sold in this condition but James was having none of it and just dismissed any reports we had James was extremely difficult to deal with and very unprofessional the aftersales care was appalling Even his mum was un approachable and Rude to my face when entering the dealership to discuss the matter Certainly not a reputable family dealership !!!!!
Phil Townsend in response to Avoid this dealer
I had a similar experience to this Tracey, the general public need to be made aware of this dealership and its awful aftersales.
Initial response of salesman at John Stuart Motor Company Car Superstore was friendly enough. The car was 150 miles away so I asked some careful questions about its condition . I was assured that all wheels had been refinished and that the interior was in very good condition commensurate with a low mileage car. On arrival the description was far from truthful. Heavily scratched interior. Dirty inside and out. Wheels not refinished. Having bough many cars over the years, the presentation was nothing short of insulting and shoddy. worst of all, the mileage was 500 miles greater than on the invoice and on autotrader. Very disappointed that despite agreeing with my comments they didn't have the decency to put some petrol in my tank for a wasted journey.The representative was away on the collection day but when I politely expressed my dissatisfaction the following week, his tone had changed completely and he had the discourtesy of saying 'whatever' 3 times in a short conversation. Amateur.
I purchased my car and extended warranty and a service plan 3 years ago. I have just received a letter from the service company stating my service plan has been cancelled. My MOT and service is due and John Stuart didn’t even contact me to let me know that they were no longer using the service plan company. They are not being helpful at all and suggest I contact the service company myself. I have a service and MOT due and now have to arrange this myself without any contact from John Stuart. If I hadn’t received the cancellation letter from the service company I wouldn’t have even known about it. The worst customer service I have ever encountered.
Bought an audi a4 from john stuart motor company in warrington 3 years ago within the first week I had engine management light on and dpf light, They was very helpful as I had warranty so ran it in and left it with them. I was told they had replaced and injector. The fault came back again intermittently after a couple of attempts to get it fixed I have just been informed that the dpf on the car is completely knackered and that they haven't fitted a new injector what they have done is fiddle the ecu to make it look as though there is no fault with the dpf. Well it's just cost me £1250 to get it all sorted thanks a lot.
Matt M in response to Do not use
Did you get this problem resolved? I am having problems with them, bought a car which failed to make it home twice after buying it and then them "fixing" it. Trying to get my money back now.
I bought a car from John Stuart Motor Company on 5th June. All smiles and helpful initially. I drove the car 2 hours home and the red engine management light came on. The manual stated not to drive it any further. I rang the company and was told it had gone into limp mode and to call back the next day if still problems. The next day same problem I have tried to reject the car as per consumer rights act 2015 (short notice right to reject) and was told I had to give them the opportunity to fix it though this is not the case as per the act! I was put through to several salesmen one of whom was very aggressive then finally Billy the sales Director who told me he hadn't decided what he was going to do and it's the MD's decision who had literally just stepped on a plane for a few days and not available!! I am left without the use of a car and no resolution! They won't reply to my emails and I cannot speak to any decision makers despite there being a Director on site?!!! Poor poor customer service!! Very disappointed
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John Stuart Motor Company Warrington Car Superstore
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