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5 reviews from our car dealer reviews community
Leave a review for Birmingham Volkswagen

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5 reviews from our car dealer reviews community

Leave a review for Birmingham Volkswagen
Click on the stars to start your review
"Dishonest"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We contacted Johnsons VW Birmingham as our daughter had a fault on her car. We asked for a diagnostic test & was informed it would cost £62 & then had a call to say they needed a further 3 hours to investigate the fault. At a cost of £380 after checking the wiring, the fault was not repaired as that would cost approximately £2,000! The car was taken to another garage and they were shocked by the time and price that we were charged and completed the work for £180. We also requested the EA 189 voluntary service action to be completed- but this did not happen. I am really annoyed and confused how a main dealership can overcharge and be dishonest and get away with this sort of customer service. I am in the process of making a formal complaint.

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"Avoid like the plague"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought my car for a service and recall. Next day after service got an engine management light on. Left with a car than won't rev up over 2500 rpm. After calling them I'v been told I need to pay another 66 pounds for investigation. Scam to get me to pay £400 for a DPF regen. The car was not washed or vacuumed as stated on the paperwork. That's not an issue but gives you an idea of their approach to customers. Basically I payed £200 pounds for them breaking my car and now they want me to pay again to fix it. Avoid Birmingham VW like the plague.

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"Zee"
3.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So my gtd had full vw service history prior me buying it, it was due a service and gave it into vw Johnsons Birmingham as it was going in for the emissions recall I thought to get it serviced to maintain the dealer history plus ensure it's done properly as it's being given into vw themselves. They serviced my vehicle and done a health check stating my front tyres and disks needed changing aI thought to get this don't at a local garage, which he had done for me I also told this garage to give my car a once over while it was on the ramp only to discover that the sump nut was left loose and the undertray and all the pipes situated underneath covered in oil! Did ring vw however it's weekend, service manager is not have to wait till Monday to raise this to them, furious they wrecked my car.

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"lee review of Johnsons Birmingham Volkswagen"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had no problems at the dealership when I bought my car and they were absolutely fine. The salesmen who dealt with me knew his stuff about the car and they've constantly been in touch sending over any information I've needed when requested. This is a car dealership I would recommend to other people to buy from.

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"Duncan Griffiths"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

VW EOS 2.0 TSi 2011. Far too many quality issues: - Water trapping in the door well, spilling out onto your shoes when the door was opened - Numerous roof issues - Clutch squeal after 15K miles. - Vehicle unexpectedly stopping whilst driving and refusing to start for over 10 minutes - Roof fails to open correctly - Revolving noise evident from rear of vehicle when driving - Lights intermittently not working There are numerous problems with the vehicle. Less than a quarter have been resolved by the dealer and the vehicle has spent almost 6 weeks in their possession. Their policy is for customers to put the courtesy car on their own personal insurance! Nice to know that you have to pay for their poor quality! I am so dissatisfied with this vehicle that I have chosen to return it a year early and terminate my contract with VW. Glad to see the back of the car. Avoid this vehicle and dealer at all costs. I would never buy another VW

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Dealership Information

Based in Birmingham, Johnsons Volkswagen specialise in selling a range of new and used Volkswagen models. Part of the Johnsons Cars Ltd group, this Birmingham branch offer business and fleet sales as well as specialised Volkswagen servicing and parts. Finance and motability are also available at this dealership.

Car Dealer Reviews would love to hear from any previous customers of Volkswagen Birmingham, so please if you have found this page could you take the time to leave a quick review and help any future potential customers.

Deals in: Cars
Manufacturers: Volkswagen
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews2.3 out of 5 stars — Rated Poor
Excellent
1
Very Good
1
Average
0
Poor
1
Terrible
2

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Contact Information

Address

Birmingham Volkswagen
Lawley Middleway
Birmingham
West Midlands
B4 7XT

Get in touch

01942 602828
http://www.johnsonscars.co.uk

Opening times

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Dealership Statistics

20%
Would recommend this dealer to family and friends
40%
Thought the dealer was knowledgeable and helpful
20%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Birmingham Volkswagen

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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VAT Number: XXXXXXXXXX


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