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Ordered car in October and we are still waiting. First car they ordered was the wrong one and when we call for an update, they either fob us off or don't respond. Please do not use this dealership as they are unprofessional and a waste of time
I bought a new VW T-Cross from here. The whole experience was fantastic from the first moment I stepped into the showroom and met Mark and Aaron. They couldn’t have been more helpful. A first rate experience from a very very happy customer! Thank you.
Excellent communication, completed used car warranty work to my satisfaction without hesitation. Picked up and collected my vehicle from Wiltshire. Also paid the fuel used ..... recommend Johnsons VW Birmingham.
I choose a VW Tiguan after many years in Land Rover products. I had factory manufacture issue with my car, Johnson held the vehicle awaiting a VW fix to be available. The dealership arranged for a service vehicle for me, and kept me informed of the status of the resolution on a 48 hour period. After a number of weeks (6) waiting for the manufacturers fix to be ready, Johnsons suggest that I have a replacement vehicle as they felt I'd not had the level good service they wanted for any customer. Within 1 week they sourced me a new Tiguan of a higher spec. All the way though the sales period and the service period I felt that Johnsons considered me, my feelings and needs above anything. I would recommend Johnsons Volkwagen in Birmingham to anyone, and will look to stay with Johnsons for my next vehicle to.
Volkswagen Birmingham have no interest in the customers once the car is sold. They also give misleading information and once you complained are made no one cares no managers come to see you or apologise for their attitude.
We contacted Johnsons VW Birmingham as our daughter had a fault on her car. We asked for a diagnostic test & was informed it would cost £62 & then had a call to say they needed a further 3 hours to investigate the fault. At a cost of £380 after checking the wiring, the fault was not repaired as that would cost approximately £2,000! The car was taken to another garage and they were shocked by the time and price that we were charged and completed the work for £180. We also requested the EA 189 voluntary service action to be completed- but this did not happen. I am really annoyed and confused how a main dealership can overcharge and be dishonest and get away with this sort of customer service. I am in the process of making a formal complaint.
Naz in response to Dishonest
I'm currently having the same issues..£62 for diagnostics (when other places charge £20-£40). Been advised may be an electrical fault but won't know for sure until main technician has had a look, which will take 3 hours at a cost of £380 and then whatever it costs to repair the fault! Absolute robbery. Julia, where did you get the car repaired from?
Brought my car for a service and recall. Next day after service got an engine management light on. Left with a car than won't rev up over 2500 rpm. After calling them I'v been told I need to pay another 66 pounds for investigation. Scam to get me to pay £400 for a DPF regen. The car was not washed or vacuumed as stated on the paperwork. That's not an issue but gives you an idea of their approach to customers. Basically I payed £200 pounds for them breaking my car and now they want me to pay again to fix it. Avoid Birmingham VW like the plague.
So my gtd had full vw service history prior me buying it, it was due a service and gave it into vw Johnsons Birmingham as it was going in for the emissions recall I thought to get it serviced to maintain the dealer history plus ensure it's done properly as it's being given into vw themselves. They serviced my vehicle and done a health check stating my front tyres and disks needed changing aI thought to get this don't at a local garage, which he had done for me I also told this garage to give my car a once over while it was on the ramp only to discover that the sump nut was left loose and the undertray and all the pipes situated underneath covered in oil! Did ring vw however it's weekend, service manager is not have to wait till Monday to raise this to them, furious they wrecked my car.
I had no problems at the dealership when I bought my car and they were absolutely fine. The salesmen who dealt with me knew his stuff about the car and they've constantly been in touch sending over any information I've needed when requested. This is a car dealership I would recommend to other people to buy from.
VW EOS 2.0 TSi 2011. Far too many quality issues: - Water trapping in the door well, spilling out onto your shoes when the door was opened - Numerous roof issues - Clutch squeal after 15K miles. - Vehicle unexpectedly stopping whilst driving and refusing to start for over 10 minutes - Roof fails to open correctly - Revolving noise evident from rear of vehicle when driving - Lights intermittently not working There are numerous problems with the vehicle. Less than a quarter have been resolved by the dealer and the vehicle has spent almost 6 weeks in their possession. Their policy is for customers to put the courtesy car on their own personal insurance! Nice to know that you have to pay for their poor quality! I am so dissatisfied with this vehicle that I have chosen to return it a year early and terminate my contract with VW. Glad to see the back of the car. Avoid this vehicle and dealer at all costs. I would never buy another VW
Based in Birmingham, Johnsons Volkswagen specialise in selling a range of new and used Volkswagen models. Part of the Johnsons Cars Ltd group, this Birmingham branch offer business and fleet sales as well as specialised Volkswagen servicing and parts. Finance and motability are also available at this dealership.
Car Dealer Reviews would love to hear from any previous customers of Volkswagen Birmingham, so please if you have found this page could you take the time to leave a quick review and help any future potential customers.
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Johnsons Volkswagen Birmingham
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