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16 reviews from our car dealer reviews community
Leave a review for JRR Cars Ltd
Leave a review

16 reviews from our car dealer reviews community

Leave a review for JRR Cars Ltd
Leave a review
" Not happy!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After making an appointment for today , kept in contact with Damian, as he knew we were travelling from Manchester. On arrival he tells us a lady has just walked in and bought the car, she was sat in the car when we arrived, the least he could have done was to tell lady that he has a client coming and if they don’t buy car you will have first refusel, really bad customer service. Not happy!!

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John - JRR CARS from JRR Cars Ltd in response to Not happy!!

Hi Brian, I think you have mistaken us as for another local car dealer as we have no one called Damian that works at JRR CARS. Please could you check and remove. Regards John - JRR CARS

R Royal in response to Not happy!!

I am so sorry, i have wrongfully written a review of the wrong dealership,it was meant to be wheels on fire.

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R Royal in response to Not happy!!

I am so sorry, i have wrongfully written a review of the wrong dealership,it was meant to be wheels on fire.

"Honest, trustworthy dealer."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a fantastic Range Rover Vogue SE from JRR Cars today. I travelled 250 miles each way and it was well worth the effort. John was engaging right from my initial enquiry. He offered a reasonable PX price and was honest in his description of the Range Rover. On arriving at his dealership it was evident that he had a superb range of vehicles for sale. if you're in the Lancashire area, or even further afield, and are looking for a well prepared vehicle then pay John a visit. I found a minor issue on the journey home, gave John call and he was more than happy to assist, no arguments, no excuses just a solution! I sincerely hope your business flourishes John and I'd be happy to make the journey again in the future should I want another vehicle. Thanks for a great experience!!

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+0 Found this review helpful
"DO NOT USE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an Audi. Had 2 years and gearbox had issue took into specialist who informed me that the car had a gearbox repair previously and was bodged and that has caused the box to be destroyed and beyond repair. I bought this car cos the garage says it has WarrantyWise cover. However what I did not realise is this is just a cover and they only take the Garages word the car is in good condition that actually run no checks on the car at all so dealer can lye on condition of car to get cover. They state they only sale the best yet when I asked why the car had never been checked over when I complained to dealer he told me they do not do that with there cars hence how u can miss a gearbox repair to a car in the 1st place. But I have also found out that the dealer had a mechanic change the clutch to this car and I was not informed of this when buying the car. I was told it was in excellent condition obv not if it had a gear box repair. Lied to! This garage would have known about gearbox repair but did not say as it would have been a put of and I would not have bought! I also have a hand over sheet where it’s ticked that the car was checked before hand over but it obv wasn’t as the car had a battery issue that had to be done under warranty witch refused to pay at 1st till dealer contacted them. So I should have known then that dealer didn’t do checks stay away or have cars checked straight away to make sure hasn’t been bodged repairs to gearbox that will the cause problems later!

John from JRR Cars Ltd in response to DO NOT USE

Hi Julie, We take all feedback good or bad seriously here at JRR Cars and your comments have surprised us. You spoke to me when you called us regarding the issue with your gearbox which you told me happened a week before the phone call which happens to be 2 years after purchase of your Audi. Unfortunately, this is out of your warranty period at this point as your 6-month warranty had expired. You would have had contact form Warrantywise offering to extend your warranty for added peace of mind which you chose not to take. Also, to note you did you hadn’t have any connected issues up to this date and the car has been through a couple of MOT’s without any issues noted. Also, with a little online research is shows you have had the CAT removed and had the Audi remapped which would have voided any warranty claims! We do aim to act fairly and reasonable with all our customers, and we are sorry you are disappointed with the outcome. John

"Amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a very nice car from JRR it come with 6 month warranty but the warranty doesn’t cover and leaks or water ingress. I went to the car one day I went to the car and found water in my vehicle, I spoke to Antony and John about the problem and they was 100% behind me for getting it sorted at their cost. I took it to the main dealer and after a couple of times they found the problem and repaired it. I would like to thank Antony and John for their support getting this problem fixed which they did. So I would recommend this garage and give it my own personal 5* for the purchasing the car and then the after care response which was quick, easy and helpful. Many thanks again to JRR cars Carl

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"Good service but.."
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Golf recently which was advertised as having two keys. When purchasing the car I was told that the spare was being sourced from the main dealer and would be forwarded on. A month later I emailed to enquire about the spare key and got no reply. Six months later no spare key or contact. Disappointing.

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+1 Found this review helpful
"Top service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Top service, very helpful would recommend to any one looking for a good quality used car , thanks jrr!

"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class car and first class service. Best dealership i,ve ever dealt with. Highly recommended.

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+0 Found this review helpful
"Fantastic!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

JRR Cars are a truly professional company. I had an amazing experience with them, from beginning to end. Their showroom is immaculate and the service I received was first class and I'm delighted with my new car. I would definitely use them again!

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+1 Found this review helpful
"they can meet your needs!"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quality cars well presented without hard sell. I had difficulty choosing from the stock on display but ended up with a jag. Very pleased with JRR Cars, Les Naylor Haigh

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+1 Found this review helpful
"JRR CHORLEY"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I saw a passat estate on JRRs AUTOTRADER site.Icontacted ANTHONY in sales,Iset up the AA to check out the car, minor issues were found which were promply sorted 5star service from JRR andANTHONY

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Dealership Information

JRR Cars Ltd is an Independent dealership that is based in Chorley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews4.3 out of 5 stars — Rated Very Good
Excellent
13
Very Good
1
Average
0
Poor
0
Terrible
2

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  • Contact Information

    Address

    JRR Cars Ltd
    Railway Road
    Chorley
    Lancashire
    PR6 9RG

    Get in touch

    01257 221234
    http://www.jrrcars.co.uk/

    Opening times
    Mon 09:00 - 17:30
    Tue 09:00 - 17:30
    Wed 09:00 - 17:30
    Thu 09:00 - 17:30
    Fri 09:00 - 17:30
    Sat 09:00 - 17:00
    Sun 11:00 - 16:00

    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    12%
    Percent of reviews responded to by this dealer

    Additional Information About JRR Cars Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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