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FYI this is the same as the Motor Company Taunton, a Mitsubishi specialist. This garage told me on drop off of my Shogun (with engine fault light illuminated for their further diagnosis) they were able to go much deeper than the RAC's diagnostics (which I shared with them) to find the source of the problem. They failed to do so, wiped the fault, agreed to a reduced cost of 180 pounds (having led us to believe they could find the problem) and returned the vehicle. In short order the vehicle again had the same fault. Again it was returned to the garage with the same error code. On this occasion the garage instead said they had found a separate physical fault with a hose system (nothing to do with the error codes) and were pleased to have identified something related to the problem they could not previously solve. They requested to order parts to fix this problem which we approved. They kept the car for several weeks then charged us 470 additional pounds and waved my wife off without any mention of there being any ongoing fault. On the A road home the fault immediately came back. This is not exercising due care and attention. In two phone calls they refused to either a) negotiate to refund us in whole or in part b) accept any responsibility at all c) to take the car back and further investigate the fault. I am not sure if this is still an official Mitsubishi dealer / customer service outlet or not but I would recommend to all to take due note of my experience - we went to the Mitsubishi specialist instead of our trusted local garage for good reason and instead experienced the worst customer service of our lives in the autotrade over 20+ years of owning vehicles. We will be pursuing them via every available angle. October 2023.
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Bought a car a year ago and was initially very pleased with it. Couple of minor issues that were sorted straight away and the car was MOTd a week after purchase. However, a year down the line and barely any mileage added due to working from home the car failed it's MOT on a number of things, mainly brake pads and tyre wear. The mechanic who did it was amazed that there had never been so much as an advisory on previous MOTs and whoever did the last one must have been blindfolded. The upshot of all this is that I was sold a car with £500 work needing and the MOT wasn't carried out properly...
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Had my car in four times for the same problem, still not fixed but And conned nearly £3000 for apparently fixing something that obviously didn’t need doing My advice go somewhere else they take your money but don’t fix the problem I wouldn’t give them 1 star but I had to
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2 years ago we bought 2 cars here after owning Mercedes all our lives. It was a leap of faith but Mercs were simply lettingvus down too often. Mitsubishi was an Excellent experience all round. This year we've been back and part exchanged those cars for newer models. Again excellent service. The service department are also helpful. I had my car serviced last week and there was a thorough approved Covid clean done to ensure the safety of us and the staff. Very satisfied.
Reviewer has confirmed their email address
I was interested in purchasing a second hand car and part exchanging my car at K & R Mitsubishi. Nick was very helpful and not at all pushy like some salesmen I have dealt with prior. Good knowledge and very helpful. Love my new car.
Reviewer has confirmed their email address
I've had an ongoing fault with my Outlander and have taken it to several Mitsubishi dealers who haven't been able to help. K&R Mistubishi sorted first time and their prices were very reasonable compared to the others,
My family have used K & R Mitsubishi for years and have never had any issues.
Took an old mitsubishi for a repair at K & R Mitsubishi. Told us 6 days. That was in feb. The car now doesn’t work!...... at all. On going. Avoid.
Happy to sell yo vehicle and take your money and provide extra work promises. However, once they have your money, K & R Mitsubishi just don't care. Go elsewhere please!
Reviewer has confirmed their email address
K & R Mitsubishi also known as K & R Autos is an Independent dealership that is based in Taunton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
K & R Mitsubishi
2 Cook Way Bindon Road
Taunton
Somerset
TA2 6BJ
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