As per the tittle .Chris the top man of the bodyshop really looked after my car very good company to deal with

We bought a range Rover from KAP Motor group To start with it all seemed fine drove the vehicle home sales process was nice and we were happy with the service that we received from the sales team. However the next day we noticed some paint runs on the front bumper, so we took it to a local body shop he took the bumper off only to find that the bumper was being held together with sealants and had been very badly painted and prepared. They also noted that the front passenger side light and wing had damage, from a dented inner wing to a broken light bracket, these jobs had not been done correctly and the job was one of the worst fixes that the local body shop had seen to date. We contacted KAP about our concerns we said that we had to get the front bumper sprayed and this would cost approximately £600, they immediately agreed to replace the £600 however once we informed them about the rest of the damage to the body shop found we provided them with a few options, the simplest option was to pay us the trade price for used parts to repair the vehicle to a satisfactory standard. They refuse this and insisted that they should collect the vehicle and take it back to Kent from the (south-west) which the diesel fuel for their truck alone was at least half of what we proposed. We knew that they would try and repair the vehicle with very little if any parts, and that we were expecting them to say that they would only repair with resources they had internally. This of course was true and they did claim this. We are now awaiting for these repairs to be completed although we don’t expect these to be done to a satisfactory standard, we are very disappointed that firstly KAP motor group did not disclose that the vehicle had been in a crash, and that these repairs were done cheaply and badly. KAP kindly organised a courtesy car, I have to say that the car was honestly dirty have been smoked in and not prepared or cleaned in any manner whatsoever. This is where at the height of a pandemic with covert spreading in large numbers and KAP motor group failed to even wipe inside of the car. This was apparent because split marks could be seen on the steering wheel. We would never recommend this dealer to anyone and would caution anyone who is thinking of buying from them. If KAP had wanted to do a proper job and to ensure that this vehicle was worth what they sold it to us for they would have done so to start with efficiently and effectively. Instead, we found that the only option in our case was to either reject the vehicle which would leave a gap in our business or to accept the vehicle as it is and have to spend our own money to put it right. We are now awaiting confirmation of completion and some photos to show what they have done. Any car dealer that would withhold the truth and when confronted to as little as possible to rectify the situation is in our opinion worth the of people purchasing spending their own money products and services on. For us, the repairs a small part of the bigger picture was shocked and disappointed to find that the dealer didn’t disclose information about the vehicle crash anyone point and even when confronted they just treated it as if it was fine okay and acceptable, not anyone point did they offer to reduce the price of the vehicle to reflect the damage or to reflect that the vehicle has had a crash. I will never purchase from this dealer again we are now considering legal action against KAP motor group for the above. https://www.youtube.com/watch?v=5DzHX5uW3HU https://studio.youtube.com/video/V88k8zj-wrg/edit

Took car into kap folkesrtone for alignment. Later found out from insurance repair company that wrong test was done and there was no damage to part kap said I needed . Avoid from now on

At the beginning of May, I placed a 500 pounds deposit to reserve the car due to a long way from Oxford to Folkestone, I email them is the deposit refundable or not and Luke, the sale representative said it was completely refundable. When I arrived there, I checked the car over and realise the front driver seat wasn’t working correctly and Luke said it would be fixed. After that he showed me the sale order from, said that I need to sign it to secure the car, I asked Luke for any other term and conditions, but Luke told me that you can just sign as the deposit is fully refundable. I told him I was still waiting from the refund from BMW Finance and I am going to arrange my own HSBC finance for the car. In that case, if anything happened to the BMW finance or HSBC finance, will I be entitle for the full refund, he told me that it should be fine and you can get the money back. 4 days later, I called BMW finance to trace up the refund and they made an error, so I have to wait for 4 weeks for the refund. So I contact Luke from KAP immediately to show it to them regarding the error of BMW finance and I couldn’t be able to buy the car, I asked for my deposit back, he then told me to apply for their high apr finance first which I didn’t want to due to the high interest. Then I contact him to ask for my 500 pounds refund back, he told me that his director refused so in this case he couldn’t give my deposit back. Then I email them again to trace up the money and they send me the term and condition of the sale order, which is the separate page that I never read before or explain before by Luke as I was thinking Luke told me the right thing regarding the full refundable deposit. Now they told me that due to the term and condition of the sale order, the deposit is not refundable. So basically they will say things in a different way at different time. Their sale representative didn't even show me the term and condition at the time I signed and told me that the deposit is fully refundable, secondly, they will never show you the problem of the car actively until you find it out yourself (the broken chair motor), so don't buy the car and hand any money to them as you will not have your money back and they didn't really care you as a customer. Stay away.