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I have waited 6+ months to write this review as I wanted to wait until after the completion of the legal action I was forced to take against Kerry Motors – which resulted in a County Court Judgement against Kerry Motors/Roy Franks. I bought a Saab 93 Estate (KU08EXX) in March 2021 from Roy at Kerry Motors. Within 3 weeks of owning the car, it had broken down on 3 separate occasions (each time going into Limp Home Mode, with an accompanying dramatic loss in power – once even happening on the A12 at 70mph). Kerry Motors took the car back to be fixed on 2 separate occasions, the second time I believed that an important sensor would be replaced – I subsequently found out that this not replaced at all (I checked with Kerry Motors preferred mechanics and was shown the sensor still in its packaging). After 3 weeks of owning the car (including 1.5 weeks of time being fixed) I asked to return the car, Roy was extremely difficult to get in contact with but when I did manage to see him (I waited at his office for 4 hours) – he flat out refused to take the car back/ refund me, he instead tried to convince me to let him have a 3rd go at fixing it, When I refused and then he became extremely rude and accused me of lying about the problem before throwing me out of his office. I was then forced to take legal action against Kerry Motors. Roy chose to ignore all the letters I sent him and the court summons/court paperwork. This led to the court automatically ruling in my favour and placing a CCJ against Roy Franks/Kerry Motors. Roy then chose to ignore the CCJ, and I was forced to escalate this into a High Court Writ. I was then able to instruct a firm of High Court Sheriffs (bailiffs) who were finally able to get my money back for the car. After a further month of waiting, Roy finally contacted me to arrange pick up of the car. I would not recommend buying a car from Kerry Motors at all.
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Brought a little auto car a few months ago, had a teeny issue and went back and Roy and his mechanic sorted out the problem. 3 months warranty is definitely there for a reason. Wonderful experience all around, Roy was very helpful and polite every time
Reviewer has confirmed their email address
As a local resident, I like to try and keep business local. Just bought our 3rd car from Kerry Motors. Always found Roy very friendly and helpful. Cars are well priced, good condition and any issues, he has resolved immediately. Highly recommended
Reviewer has confirmed their email address
if a problem the abuse starts when you try to resolve with him, No customer service at all keep your money in your pocket and look else where
Dave in response to Buyers beware
I have known Roy for 30 plus years he is the most friendly person I have purchased many cars from him .if you get a problem he is always there to sort out your problems very promptly .I would recommend this garage to anyone .if you go in ranting and raving that is your bad if you treat him with respect he will help you all he can . A true gent wish there were more like him
brought CRV on trade in basis from Kerry Motors, no rush, no pushy salesman, Sat down with wife, had cuppa tea while we bartered a price. Definitely go back if the need arises.
sells you car if have any problem, fobs you off then finds a way to get out of any warranty given, Loan cars are unsafe. customer service stops once he has your cash
Kerry Motors is an Independent dealership that is based in Witham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1985
Kerry Motors
Glovers Garage Newland Street
Witham
Essex
CM8 2AY
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