Having purchased a car from Keywise Cars Ltd, the first time of driving the car 2 days later the head gasket went, leaving me stranded on the A30 in the early hours of the morning. Car returned, no offers of looking at any others & eventually (2 weeks down the line) after threat of the relevant ombudsman all money returned, however due to where I live it meant I had to spend extra days off work as I missed my flight home & also searching for a replacement vehicle elsewhere, requested some kind of compensation from them regarding this & the fact that the car had a full tank of fuel & nothing, no response to any correspondence, absolutely disgusted at the aftersales service, wouldn't recommend to anyone.
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I am disgusted the way I was lied to by Keywise cars, I bought off of them in 2021 a Nissan Juke 2015 diesel within two weeks the turbo blew up in a big amount of smoke, I had the turbo replaced under warranty, but when I picked up the repaired car I asked the salesman about particulate filter, because of how much oil had passed through it, and was reassured they had washed it out, it was the thing to do?? I was told. Imagine I put the car in for its yearly MOT and it failed on emissions due to a blocked particulate filter costing over £500 pounds, and you guessed it when I told the mechanic what they had said about washing out the filter he just laughed, so I phoned up Nissan Exeter only to be told they always advise changing the particulate filter when the turbo blows, So here I am today £500 pounds poorer, I have sent Keywise Cars at least four complaints using there complaints page and not one answer has been received, I am expecting I am gonna take a drive up there soon, I would think long and hard about buying a car off of them
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We purchased a car 2 months ago to find out it has a mileage discrepancy now the car has de-valued and they aren’t bothered. Then they offer me less money to sell it back than other garages . Wish I had never seen keywise cars . “Avoid”
Not a good experience. Disinterested staff, very little customer care and there have been several problems with the car, minor but annoying. I was told the car would be serviced before I picked it up and it wasn't, I wasn't given any walk through the car's controls and I was left to sort a problem with the payment not going through properly, while the two staff members were off playing games on a computer. At no time was I given as much as a cup of coffee. Sadly, I won't be using them again.
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Keywise Cars Ltd from Keywise Cars Ltd in response to Margaret J
Hi there Margaret, We are very disappointed & confused to find that you are unhappy with the service you received. On the day of collection there was an issue with your payment as you are aware this was not an issue our end it was in fact an issue with your bank. When you had difficulties making the payment we did offer you to our waiting room where the coffee is served. As agreed the service was carried out on your vehicle so we cannot understand why you believe this has not been carried out. If you would like to discuss this further you can contact us by email kyleberks@keywisecarsltd.co.uk 01392 860070 Many thanks, Keywise
I went to put my purchased keywise car golf in for an mot and it failed more than meghan markle rust in the sills rust in the boot just rust everywhere it also failed on emmisions.
Amazing service! I brought my first car from Keywise last July and my experience was stress free. I had gone to other dealers and felt pressured into what car was right for me. They did not pressure me what so ever and let me make my own decision. Since then I have had no faults with my car and will definitely be back there to buy my second!!!
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I bought a car from keywise recently and the whole process was quick and easy. They have fantastic customer service and were always on hand to help through the process of financing. Definitely recommend!
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I purchased a car online, 9 weeks later my brakes went ping and the pedal went to the floor, I took it to my local garage and it was found the brake pipes had rusted right out in two sections and the amount of corrosion found under the car and bulk head was shocking.
Keywise Cars Ltd from Keywise Cars Ltd in response to Never again
Good Afternoon Sid, Thank you for taking time to review us. We are very sorry that you are not happy with your car that you purchased from us. Could you please contact me by telephone or email so i can look into this for you, 01392 860070 kyleberks@keywisecarsltd.co.uk
Bought an Audi A3 and the service was outstanding, would highly recommend!
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Went to view a Nissan Juke only time we could at dusk for daughter car looked OK apart from a mark on bonnet took it for a short run and car had a noise at slow speed and clutch very stiff, sale person said he would get that sorted and have the car fully tested before we brought it so paid 600 pounds deposit, a couple of days later we told were the car car was ready for delivery so we asked to collect that Saturday as daughter works all week told we couldn't as sales person was off that day so arranged to collect the next Saturday, we arrived and the bonnet had been cut back so hard exposing all the stone chips, the clutch was still not sorted and a dent on the rear that had been hidden by the close parking when we tested the car had been not been addressed and we were told as we had not picked this up when we viewed the car they would not put right. We refused to take the car and did have our deposit refunded,they called us by phone 10.30 Monday morning to say they had put in a new clutch and car was now ready for us, we refused looks like you need to take an expert with you to pick up faults before you buy as these people think it's your fault not picking faults up when you test, not good!!
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Keywise Cars Ltd is an Independent dealership that is based in Exeter. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Keywise Cars Ltd
Speedway Garage
Exeter
Devon
EX5 4DY
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