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I would like to be very honest with my review regarding the car I bought and where I got it from.. If you are looking for a dream car,,I would advise you guys to come and visit KINGSLAKE CARS where you’ll find great selections of cars.. The best thing is, you’ll get to meet the most friendly staff there, and the very friendly and welcoming Nick who own this small family business.. I intentionally waited for this long before I posted a review, but I have to say, my car have not given me any issues or trouble for 2 years now..Like everyone, you always tried to look for a reliable vehicle and you have no idea where to get it. Take it from me, have a chat with Nick and visit their garage. First impression always last. I very much highly recommend to everyone!!! Herbie, Nurse.
Reviewer has confirmed their email address
Great professional service.nick and the team very friendly and efficient and felt very confident and happy with my new car.
Found the car we were looking for. In great condition, a little pricey but with only two owners and full service history I decided to go for it. It is in truly remarkable condition for a 14 year old vehicle. Two things detracted from a five star purchase experience: 1. After paying a deposit and going back the following day to collect the car, just as I was about to pay the balance I asked if it had two keys. A fumbling around the desk and the answer was 'Er no, it only has one'. Maybe I should have asked before, but I felt mugged over as a new locking fob key from Renault is £170. I think a reputable dealer would have made this shortcoming clear upfront. 2. As I made the purchase a big thing was made of the fact that the DVLA were currently slow to process V5's and it could take up to six weeks to get it back. Strange that we purchased another car two days later (from a different dealer) and that V5 was returned by DVLA in just 5 days, We then put that car on a private plate and got the new V5 back in another 5 days. The V5 from the Kingslake vehicle came back from DVLA yesterday, after 5.5 weeks. I'm pretty sure they keep all the sold car V5's until the end of the month and send them off together, and not the 'end of the week' like I was informed when I queried this. So in summary - very happy with the car, but would I return.... no.
Reviewer has confirmed their email address
Very helpful and knowledgeable garage - just bought my new car and the team were great. Kept me up to date with when the car would be ready for collection. Very easy and pleasant transaction. Nothing was too much trouble! Highly recommended!
Lady driver recently purchased a car from Kingslake and found dealers were very helpful with my purchase they were friendly informative and not pressured to buy. They allowed me to road test the car on my own and very good deal was done. Thank you Kingslake Cars. Marlene
Reviewer has confirmed their email address
How laid back can you be very nice blokes Adam and Tom help full without the pressure thanks again Kingslake Cars, Nathan Coffin.
Just purchased a my second car from Kingslake Cars, excellent sales team and so far the aftercare has been great. Had a minor issue with Cd player (not covered by warranty) they offered to replace with a new one. Can't recommend these guys enough. A rare find in this cut throat world. Oh and they also fitted isofix free of charge!
Adam and the team at Kingslake Cars made it easy to try out and buy the car that I was interested in. So much better than other car dealers I’d visited before!
Thank you Tom, Nick, Adam & mechanics for our Blue Mini One 1.4....She is just such a fun drive.....Kingslake Cars listened to us, NO hard sell at all....Thank you for all my questions answered & sending the manual ..We will be back for Service & Mot.... Kind Regards, Lin.
Would be extremely cautious buying from Kingslake Cars. There is no comeback on faults. Bought a car in feb. £1895. No negotiation on price as all cars. Are “priced to sell” as they don’t sell “duff cars “ really now?! Went to use air conditioning in June for the first time , as and it was very hot weather. The air came out warm. Took it to get re gassed elsewhere, was told it couldn’t be done as there is a leak in the air conditioning system. But they also picked up multiple other failures on the car including breaks completely worn, and pitted, tyres completely illegal, exhaust blowing. Estimated cost along with new air conditioning unit £1000. I’ve done 1500 miles since having the car. Called up kings cars to be told, I’ve had it four months, my problem. I was told when I paid that if there were any issues just call them back, as they don’t want unhappy customers. What a joke! Not sure what I could have done to cause a leak in the air conditioning. And breaks after 1500 motorway miles! !
Reviewer has confirmed their email address
kingslake cars from Kingslake Cars in response to Very bad service!
Firstly may we begin by expressing our sincerest regret that you have experienced an issue with your air conditioning system. We have reviewed our technicians report on the vehicle when pre-delivery inspected back in February when you purchased the vehicle, and can confirm that the air conditioning system was functional at point of purchase. We have then only been informed of any possible fault from yourself in early July. However we understand that a variety circumstances that may occur over the course of 5 months , such as stones and debris damaging the condenser, can very commonly cause a leak of A/C gas. As previously stated in your phone conversation with our staff member, we would be happy to inspect the vehicle. In response to the claims regarding the condition of the brakes, tyres and exhaust, once again this does not configure with our technician’s pre-delivery report of the vehicle back in February, however once again we have stated clearly during your phone conversation that we would be happy to inspect the vehicle, openly and transparently in your presence, to identify any issues raised. During the course of your phone call with our staff member, you were offered on three occasions to arrange a booking so that we may be given an opportunity to inspect and rectify these issues, however you refused each time. We completely understand that you live 15 miles from us and appreciate any inconvenience that this may cause, however, we have courtesy cars available for you and are willing to work around your schedule to suit you as best possible. This was also expressed to you during your phone conversation. We completely dispute the claims made within your review that “there is no comeback on faults” and that you were told “you’ve had it for four months so it’s your problem”. We have the conversation with our staff member recorded and can categorically state and prove that not only was this at no point said to you, but that he was polite, courteous and attempting to help you throughout the conversation. We completely appreciate your situation as a single full time working mum, however we question the garage’s motives that has provided you with the condition report and as such offer to you for a fourth time, to allow us the opportunity to inspect and if necessary rectify any faults.
Kingslake Cars is an Independent dealership that is based in Southampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Kingslake Cars
North Baddesley Service Centre Rownhams Lane
Southampton
Hampshire
SO52 9LX
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